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Information Governance Appeals 
North Yorkshire County Council 
This document outlines the appeals process that services users can exercise if unhappy with 
the way in which a request for information has been handled. This document covers requests 
made under the Freedom of Information Act 2000, Environmental Information Regulations 
2004, and Data Protection legislation. 

Appea
 
ls regarding Freedom of Information (FOI) and Environmental Information Regulations 
(EIR) Requests 
  If you are dissatisfied in the way in which the County Council has responded to your request for information 
under the FOI Act or EIR then you may request that the Council conducts a statutory Internal Review. You may 
wish to request such a review if you: 
 
  are dissatisfied with the way in which your request has been handled, 
  do not agree with an exemption that has been applied to the information you have requested, 
  believe that not all of the information has been provided to you.  
 
Upon receipt the Information Governance Manager will appoint an officer to handle your complaint. Where 
possible the appointed officer will not have had any involvement in your original request and will have more 
seniority than the original responding officer. The reviewing officer will then examine your original request and 
the response that was sent to you and decide whether the Council responded to your request appropriately 
according to legislative requirements. The reviewing officer will also decide whether to uphold or overturn 
decisions to withhold information.  
The Council will conduct FOI and EIR Internal Reviews within 20 Working Days.  
If you are dissatisfied with the response to an Internal Review you may appeal to the Information 
Commissioner’s Office (see overleaf). 
Appea
 
ls regarding Subject Access Requests (SAR) and other Data Protection requests or 
concerns 
  If you are dissatisfied in the way in which the County Council has responded to your Subject Access Request or 
other Data Protection request/concern then you may request that the Council conducts an Internal Review
Unlike with the FOI/EIR process this is not a statutory requirement but is instead a stage that the Council has 
chosen to adopt. You may wish to request such a review if you: 
 
  are dissatisfied with the way in which your request has been handled, 
  do not agree with an exemption that has been applied to the information you have requested, 
  believe that not all of the information has been provided to you.  
 
Upon receipt the Information Governance Manager will appoint an officer to handle your complaint. Where 
possible the appointed officer will not have had any involvement in your original request and will have more 
seniority than the original responding officer. The reviewing officer will then examine your original request and 
the response that was sent to you and decide whether the Council responded to your request appropriately 
according to legislative requirements. The reviewing officer will also decide whether to uphold or overturn 
decisions to withhold information.  
The Council will conduct Data Protection Internal Reviews within 30 Calendar Days.  
If you are dissatisfied with the response to an Internal Review you may appeal to the Information 
Commissioner’s Office (see overleaf). 
Appeals |Information Governance Office   
 

How
 
 to Request an Internal Review 
 
To request that the Council requests an Internal Review you should contact the Information Governance 
Manager on the below contact details: 
 
Information Governance Manager 
North Yorkshire County Council 
County Hall 
Northallerton 
North Yorkshire 
DL7 8AL 
Email: xxxxxxx@xxxxxxxxxx.xxx.xx 
Telephone: 01609 532526 
When requesting an Internal Review you should supply the following information: 
  Your name (so that we can identify you and your request) 
  Your contact details (so that we can contact you with our response) 
  Request reference number (this should have been provided to you when the Council responded to your 
original request) 
  Reasons why you are dissatisfied with the response to your request  
 
The Information Governance Office will acknowledge your request for an internal review within 5 working days 
and advise you of timescales for responding. 
 
 
Please be aware that Internal Reviews will not usually be conducted if 2 Calendar Months 
 
have passed since your request was responded to. 
 
 
 
 
After the
 
 Council has considered your appeal 
 If, following the completion of an internal review, you still remain dissatisfied with the way in which the Council 
has handled your request then you may appeal to the Information Commissioner’s Office (ICO). The ICO is the 
UK’s Freedom of Information and Data Protection Regulator.  
You can do this by contacting: 
First Contact Team  
Information Commissioner’s Office 
Wycliffe House  
Water Lane  
Wilmslow Cheshire 
SK9 5AF 
Email: xxxxxxxx@xxx.xxx.xxx.xx 
Phone: 0303 123 1113 
If you are dissatisfied with the ICO’s response to your complaint then you may be able to take your complaint to 
the information tribunal. The ICO will give you details about this when they issue their decision notice. 
 
For more information about how North Yorkshire County Council processes your personal data you may wish to 
read our Privacy Notice on our website: www.northyorks.gov.uk/privacy 
Appeals |Information Governance Office