Information supplied under the Act may be subject to copyright protection under the
Copyright, Designs and Patents Act 1988. You can use the information provided in
response to your request under the terms of the Open Government Licence.
If you are dissatisfied with the above response you have a right to request a review of your
request for information. Details of the complaints and review procedure are appended to
Senior Information Governance Officer
Direct line: 01225 712612
Freedom of Information Complaints & Review Procedure
Any person who has requested information from Wiltshire Council, which has been dealt with under
the Freedom of Information Act is entitled to complain and request an internal review of their
request for information if they are dissatisfied with the response they have received.
Requests for review of Freedom of Information requests must be made in writing (includes email)
Freedom of Information Lead
Please include the reference number, date of your request and details of why the review is being
requested. Requests for review should be brought to the attention of the Freedom of Information
Lead within 40 calendar days of the response to the original request.
Any request for review will be acknowledged in writing confirming the reasons for the review. The
Freedom of Information Lead will allocate the review to someone who is independent of the original
decision. The person conducting the review will set a target date for a response with the intention to
complete the review within 20 working days. In more complex cases the review may take up to 40
The reviewer will conduct a full review of the handling of the request for information and of
decisions taken, including decisions taken about where the public interest lies in respect of exempt
information where applicable. The review enables a re-evaluation of the case, taking into account
any matters raised by the requestor.
On completion of the review the reviewer will reply to the requestor with the result of the review. If
the requestor is still dissatisfied following the review they should contact the Information
Commissioner to appeal the decision. The Information Commissioner can be contacted using the
Information Commissioner's Office
0303 123 1113 (local rate)
01625 545 745 (national rate)