This is an HTML version of an attachment to the Freedom of Information request 'Universal Support: £39 million for Citizens Advice'.


 
 
Website: www.gov.uk 
 
 
 
                   Your Ref:    
                                       
                   Our Ref: FOI2018/4970 
 

Date: 08 November 2018 
 
Dear Mr Frank Zola 
 
Thank you for your Freedom of Information request received on 02 October 
2018.   You asked: 
 
Citizens Advice to provide support to Universal Credit claimants The 
Department for Work and Pensions (DWP) will fund Citizens Advice to provide 
Universal Support from April 2019, the government has announced. 
https://www.gov.uk/government/news/citizens-advice-to-provide-support-to-
universal-credit-claimants 
 
Please provide a copy of the contract, agreement or service level agreement 
you have for your allocation of £39 million to Citizens Advice " to provide 
Universal Support from April 2019". 
 
Which law and regulations can allow a prospective Universal Credit claimant 
to be mandated to attend a Universal Support appointment or 'course' of 
support?  
 
Evaluation of the Universal Support delivered locally trials "The Islington trial 
was the only case where claimants were mandated to attend a first 
appointment with their personal budgeting or digital support provider.  
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/
attachment_data/file/537089/ad-hoc-report-33-evaluation-of-the-universal-
support-delivered-locally-trials.pdf 
 
 
DWP Response 
 
In reply to your request of 2 October, I attach the grant agreements between 
the Department for Work and Pensions and Citizens Advice and Citizens 
Advice Scotland dated 28 September 2018.  
 
For the avoidance of doubt the Universal Support arrangements were made 
under grant agreements.  The body of the grant agreements adopt terms that 

are typical within the Department and across government and in other 
contexts. 
 
The redactions in the Grant Offer letters are to protect personal data. 
 
You will note from the grant agreement table of contents that there is no 
Annex 1. Nothing has been removed. 
 
Redactions at Annex 3, 4 and 6 are due to commercial interests/sensitivity.  
 
In Annex 6: For Citizens Advice England and Wales the amounts payable will 
be between approximately  £1.1 m and £8.8m. For Citizens Advice Scotland 
the amounts payable will be between approximately  £118k and £1m 
 
The redactions at Annex 8 are to protect personal data. 
 
Universal Support is not mandatory. Claimants are not sanctioned for 
failing to attend Universal Support.
 
 
If you have any queries about this letter please contact us quoting the 
reference number above.   
 
 
Yours sincerely,  
 
DWP Policy Group FoI Team 
 
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If you are not happy with this response you may request an internal review by e-mailing 
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx or by writing to DWP, Central FoI Team, 
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two 
months of the date of this letter.  
 
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decision unless you have exhausted our own complaints procedure. The Information 
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, 
Water Lane, Wilmslow Cheshire SK9 5AF www.ico.gov.uk