Our Ref: FOI2018/4970
08 November 2018
Dear Mr Frank Zola
Thank you for your Freedom of Information request received on 02 October
2018. You asked: Citizens Advice to provide support to Universal Credit claimants The
Department for Work and Pensions (DWP) will fund Citizens Advice to provide
Universal Support from April 2019, the government has announced.
Please provide a copy of the contract, agreement or service level agreement
you have for your allocation of £39 million to Citizens Advice " to provide
Universal Support from April 2019".
Which law and regulations can allow a prospective Universal Credit claimant
to be mandated to attend a Universal Support appointment or 'course' of
Evaluation of the Universal Support delivered locally trials "The Islington trial
was the only case where claimants were mandated to attend a first
appointment with their personal budgeting or digital support provider.
In reply to your request of 2 October, I attach the grant agreements between
the Department for Work and Pensions and Citizens Advice and Citizens
Advice Scotland dated 28 September 2018.
For the avoidance of doubt the Universal Support arrangements were made
under grant agreements. The body of the grant agreements adopt terms that
are typical within the Department and across government and in other
The redactions in the Grant Offer letters are to protect personal data.
You will note from the grant agreement table of contents that there is no
Annex 1. Nothing has been removed.
Redactions at Annex 3, 4 and 6 are due to commercial interests/sensitivity.
In Annex 6: For Citizens Advice England and Wales the amounts payable will
be between approximately £1.1 m and £8.8m. For Citizens Advice Scotland
the amounts payable will be between approximately £118k and £1m
The redactions at Annex 8 are to protect personal data. Universal Support is not mandatory. Claimants are not sanctioned for
failing to attend Universal Support.
If you have any queries about this letter please contact us quoting the
reference number above.
DWP Policy Group FoI Team
Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing
or by writing to DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two
months of the date of this letter.
If you are not content with the outcome of the internal review you may apply directly to the
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a
decision unless you have exhausted our own complaints procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow Cheshire SK9 5AF www.ico.gov.uk