This is an HTML version of an attachment to the Freedom of Information request 'Service providers and PII'.

Name:
Gabby Dunne 
 
Address:
 
 
If calling please ask for:
E-mail:
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx
Kenny McKaig 01382 434577
 
Dear Sir/Madam
Freedom of Information Request Reference No. 20180717003   
I refer to your request of 17/07/2018
The answers to your questions are as follows:  
1. Do you use an external IT service provider/Managed Service Provider (MSP)? 
- Yes 
2. Does your provider/MSP serve as a processor of your Personally Identifiable Information (PII)?
- Yes
3. Does your contract/Service Level Agreement (SLA) with the provider(s) have clear provisions for the allocation of 
responsibilities in the event of a data breach?
- Yes
4. Have you revisited your original contract(s) to ensure compliance with the General Data Protection Regulation 
(GDPR)?
- No
5. Does the contract/SLA define the time frame in which a security breach at the provider must be reported to you?
- Yes 
6. Do you have policies in place for privileged account management?
- Yes
7. Has your service provider/MSP suffered a data breach involving your organisation’s PII in the last 12 months? 
- No
8. If yes, how long did it take for them to notify you?
- - 31 mins – 1 day 
- 1 – 2 days 
- 2 – 3 days 
- More than 3 days

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Yours faithfully
Kenneth McKaig
Legal Manager