FREEDOM OF INFORMATION ACT
Appeals and Complaints
This procedure only applies to appeals or complaints in relation to the Freedom of
Information Act 2000 or the Environmental Information Regulations 2004.
For other University complaints procedures, please contact the University’s Office for
Student Complaints, Appeals and Regulations (OSCAR) on 01642 342322.
If you are dissatisfied with the way in which an information request has been handled, or
if you wish to appeal against the withholding of requested information, the following steps
should be taken. This process complies with the applicable legislative requirements, and
Stage 2 must be carried out before progressing to Stage 3.
Stage 1:
Informally approach either the person who supplied your information or
Legal and Governance Services as below. There is no obligation to
complete this stage, but we would hope to resolve most queries quickly and
without the need for a formal complaint.
Stage 2:
Contact Legal and Governance Services as below and ask for a formal
review of your request to be carried out. This will prompt an internal review
of the actions taken and the response provided. We will write to confirm
what action we intend to take and the anticipated time-scale for completing
the review.
Head of Information Governance
Legal and Governance Services
tel:
01642 342093
Teesside University
fax:
01642 384299
Middlesbrough
email: xxx@xxxx.xx.xx
TS1 3BA
Stage 3:
If you are still dissatisfied following a formal internal review, the complaint
can then be referred to the Information Commissioner’s Office. Further
information about their complaints procedure is available from
www.ico.org.uk.
First Contact Team
Information Commissioner’s Office
tel:
0303 123 1113
Wycliffe House
Water Lane
web: www.ico.org.uk
Wilmslow
SK9 5AF
Legal and Governance Services
Teesside University