This is an HTML version of an attachment to the Freedom of Information request 'Complaints ignored by the City Solicitor/Monitoring Officer.'.



Enquiries to:  
Information Team 
Our Ref:  
 
FOI600522/IR 
 
 
xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx  
 
 
 
Dear Ms O’Keefe   
 
Freedom of Information Request 600522 – Internal Review 
 
Thank you for your email of 28 June 2018 in which you requested that the City Council 
undertake an Internal Review of the above information request. For purposes of clarity and 
context, your original request and our accompanying responses are summarised below as 
follows –   
 
“I wish to ask the following FOI 
 
outline -[ I made a complaint via Ms. Jeanette McLoughin re Mayor Anderson using 
council stationary to make a personal complaint to the football association in January 
2018 
 
The complaint was acknowledged by Ms. McLoughlin - I have sent many many 
prompts to Ms. McLoughlin to ask why my complaint has not been processed - she 
told me I was not being ignored but to date, I have not received a reply] 
 
My FOI question is: how many complaints from the public re Mayor Anderson are 
ignored and not process by the city solicitor/monitoring officer/Ms. McLoughlin 
 
I require a full and transparent answer as to why the complaints are ignored and not 
processed.” 
 
Original Liverpool City Council Response – 
 
“Liverpool City Council would advise that every complaint received is considered under 
the relevant complaint process and were valid progressed. Complainants are advised 
of the outcome for each complaint at the conclusion of the relevant complaints 
process. Therefore, and to confirm, no complaint is ignored.” 

 
Internal Review 
 
The basis upon which you have requested an Internal Review be undertaken was as follows 
–  
 
“1.  My complaint has been ignored for 6 months. 
2. LCC is out of the legal time frame for both my complaint and the response to this 
FOI.” 
 
Review Outcome 
 
With regard to the first element of your review request and through regular correspondence 
with the City Solicitor, your complaint has not been ignored and is being dealt with in 
accordance with the Complaints Procedure relating to Elected Members. There is no set 
timescale for this process. Following the conclusion of discussions with the Independent 
Person a response to your complaint will be issued in due course and is anticipated to be 
  Liverpool City Council Information Team 
Cunard Building, Water Street, Liverpool, L3 1DS 
E: xxxxxxxxxxxxxxxxxxx@xxxxxxxxx.xxx.xx 
 
 


issued within the next ten working days.  
 
With regard to the second element of your request, the issue has been responded to by the 
City Solicitor and Officers on a number of occasions to explain the process and which 
represent responses to this request as well as on the status of your complaint.  
 
Your request for a review is therefore not upheld. This concludes our Internal Review 
process on this matter.  
 
If you remain dissatisfied, you may also apply to the Information Commissioner for 
a decision about whether the request for information has been dealt with in 
accordance with the Freedom of Information Act 2000. 
 
The Information Commissioner’s website is  www.ico.gov.uk and the postal address and 
telephone numbers are:- Information Commissioner’s Office, Wycliffe House, Water 
Lane, Wilmslow, Cheshire SK9 5AF.  Telephone 0303 123 1113.  Email – 
xxxx@xxx.xxx.xxx.xx (they advise that their email is not secure) 
 
I trust this information satisfies your enquiry.  
 
Yours sincerely 
M Jones 
M Jones 
Information Team 
  Liverpool City Council Information Team 
Cunard Building, Water Street, Liverpool, L3 1DS 
E: xxxxxxxxxxxxxxxxxxx@xxxxxxxxx.xxx.xx