This is an HTML version of an attachment to the Freedom of Information request 'Verifying contact telephone number for ICO'.

Date: Thu, 25 Jan 2018 14:51:19 +0000
Subject: Freedom of Information request - Verifying contact telephone number for ICO
From: Ian <>
To: FOI requests at NHS Nottingham North and East CCG <>

Dear NHS Nottingham North and East Clinical Commissioning Group,

When you answer FoI requests, your reply usually contains the following boilerplate text...

"Complaints to the Information Commissioner’s Office should be sent to: FOI/EIR Complaints Resolution, Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF telephone 0845 630 6060, email ..."

1. On what date did you first become aware that 0845 630 6060 is the contact number for the ICO?

2. On what basis and with what frequency do you check whether or not this is still the correct number for contacting the ICO?

3. What information sources do you use for this confirmation? e.g. ICO or other website, or perhaps calling the number itself.

4. What was the last date that you checked whether or not 0845 630 6060 is the correct number for contacting ICO (and which method was used for this check)?

5. What procedure is in place to update the boilerplate text should you discover that ICO has changed their number?

Yours faithfully,



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