29th May 2018
Request under the Freedom of Information Act 2000 (FOIA) – Out of Hours Support for IT
Department
Dear Mary Greencup,
Thank you for your request made under the FOIA.
You’re Request
From: Mary Greencup
[mailto:xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx] Sent: 15 January 2018 12:12
To: University Secretary
<xxxxxxxxxx.xxxxxxxxx@xxx.xx.xx> Subject: Freedom of Information request - Out of Hours Support for IT Department
Dear University of West London,
Under the Freedom of Information Act, please provide answers to the following:
1.
What is the out of hours support service for the IT Department?
1.A) If you have a policy for the above, please provide this.
2.
Is the out of hours arrangement part of the staff contract or best endeavours?
3.
Is this out of hours support paid and if so, what is the payment structure that is used?
4.
If the out of hours support is not provided by internal staff, is this contracted out to external
providers?
Yours faithfully,
Mary Greencup
Response:
1.
What is the out of hours support service for the IT Department?
NorMAN out of house service.
1.A) If you have a policy for the above, please provide this.
Section 43(2) of the Freedom of Information Act 2000 provides that:
“
Information is exempt information if its disclosure under this Act would, or would be likely to,
prejudice the commercial interests of any person (including the public authority holding it)”.
In this case, your request for disclosure of the information would be likely to prejudice the
commercial interests of the current and future contract holders as it would be prejudicial to
commercial interests, and fair tendering for other contractors, to disclose this information
before a tender advert is produced by the University.
2.
Is the out of hours arrangement part of the staff contract or best endeavours?
No this is an external service through NorMAN out of house service.
3.
Is this out of hours support paid and if so, what is the payment structure that is used?
Not applicable.
4.
If the out of hours support is not provided by internal staff, is this contracted out to external
providers?
Yes, NorMAN Out of Hours Service.
Complaints
If you believe that the University has not dealt with your request in accordance with the FOIA, you
may raise a complaint in accordance with the complaints mechanism set out in the attached
link
http://www.uwl.ac.uk/about-us/how-university-works/governance/public-information
Kind Regards
Ann-Marie Spittle
Complaints and Appeals Administrator
Directorate
University of West London
Document Outline
