This is an HTML version of an attachment to the Freedom of Information request 'Ambulance Response Times for CT postcodes in 2017'.



 
 
 
 
 
 
 
 
 
 
South East Coast Ambulance Service NHS 
 
Foundation Trust 
 
Nexus House 
 
Gatwick Road 
 
    
Crawley 
 
RH10 9BG 
Date 29th January 2018 
 
 
Email:xxx@xxxxxx.xxx.xx 
 
 
Charlotte Cornell 
 
Email: xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx  
 
 
 
Dear Charlotte,    
 
I am writing in response to your enquiry under the Freedom of Information Act 2000 (FOIA) 
reference FOI/17/12/12.  
 
You requested the following information, please also see our response below: 
 
I would like to be provided with the average (mean) response time of CT postcode 
ambulance calls outs for each month of 2017. I wish the monthly average response times to 
also be further broken down by: 
 
- Monthly Average wait time for each Category of incident for the entirely of responses for 
the whole CT postcode region. 
On 22nd November 2017 SECAmb adopted the Ambulance Response Programme.  This 
implements new ambulance standards and introduced a number of new call categories. For more 
information on ARP please visit the following website: https://www.england.nhs.uk/urgent-emergency-
care/arp/”
 
 
Please see table below which shows average response time (hh:mm:ss) before ARP was 
implemented: 
 
Pre 
R1 
R2 
CATC30E  CATC30PT  C30HCP  CatC60Resp  Alert 
 January 
00:07:43  00:12:27  00:57:00 
01:34:49 
05:34:47  01:18:20 
  
February 
00:07:48  00:10:31  00:44:52 
01:05:19 
02:20:34  01:10:56 
  
March 
00:06:37  00:10:15  00:41:25 
01:00:45 
02:32:35  01:03:42 
  
April 
00:06:26  00:08:31  00:30:22 
01:11:05 
02:01:54  00:51:54 
  
May 
00:07:00  00:09:14  00:34:19 
00:40:35 
  
01:03:34 
  
June 
00:06:59  00:10:18  00:39:37 
01:40:57 
  
01:05:03 
00:51:35 
July 
00:08:14  00:11:08  00:47:57 
00:59:41 
  
01:18:07 
08:05:35 
August 
00:07:24  00:09:47  00:48:21 
  
  
01:32:03 
00:53:12 
September  00:08:31  00:10:37  00:53:02 
  
  
01:18:08 
  
October 
00:08:24  00:10:43  00:52:53 
  
  
01:23:03 
  
November 
00:07:39  00:10:14  00:43:54 
  
  
01:16:22 
  
  Chairman: Richard Foster   Chief Executive: Daren Mochrie QAM 
 


 
Please see table below which shows average response time (hh:mm:ss) after ARP was 
implemented:  
 
Cat4 Hear 
Cat1 
Cat2 
Cat3 
Cat4 
Rou 
+ Treat 
 
November  00:08:51  00:15:40  00:54:55  01:24:03  00:50:10 
01:07:52 
December  00:08:13  00:18:25  01:17:18  02:20:47  01:20:44 
19:54:13 
 
Please see table below which shows average response time (hh:mm:ss)  for categories that 
remained in place before and after implementation of ARP 
 
C60HCP  C120HCP  C240HCP 
 January 
01:56:57  02:07:23 
02:49:04 
February 
01:33:23  01:44:17 
02:30:16 
March 
01:52:35  01:50:44 
02:16:38 
April 
01:25:13  01:34:28 
02:25:43 
May 
01:31:26  01:37:05 
02:08:57 
June 
01:28:30  01:34:57 
02:31:55 
July 
01:53:05  02:03:49 
03:03:06 
August 
01:50:54  01:58:34 
02:11:29 
September  01:28:26  02:31:36 
02:55:25 
October 
02:09:35  02:02:56 
03:22:15 
November  02:03:54  01:43:42 
02:17:48 
December  01:38:52  02:33:27 
03:38:35 
 
- Monthly Average wait for each first part CT Postcode (CT1, CT2, CT3, CT4...CT21 etc) 
 
Please see tables below showing average response time (hh:mm:ss) for all categories: 
 
CT1  
CT2  
CT3  
CT4  
CT5  
CT6  
CT7  
CT8  
 January 
00:40:35  00:35:54  00:39:42 
00:51:25  00:44:29  00:38:52  00:28:45  00:36:42 
February 
00:31:32  00:31:37  00:33:06 
00:31:35  00:41:29  00:35:29  00:27:34  00:29:07 
March 
00:32:14  00:28:10  00:34:59 
00:33:56  00:30:48  00:33:42  00:26:39  00:28:34 
April 
00:24:34  00:24:37  00:28:37 
00:32:39  00:28:28  00:26:14  00:27:36  00:22:45 
May 
00:27:30  00:28:09  00:29:33 
00:34:34  00:28:42  00:30:22  00:27:45  00:21:20 
June 
00:34:37  00:33:37  00:37:20 
00:39:04  00:32:11  00:30:56  00:26:26  00:26:11 
July 
00:39:25  00:41:44  00:42:16 
00:46:06  00:40:21  00:38:04  00:26:06  00:29:43 
August 
00:38:13  00:38:42  00:44:14 
00:36:53  00:40:51  00:37:25  00:30:49  00:28:16 
September  00:40:23  00:42:42  00:35:54 
00:44:08  00:39:36  00:38:14  00:39:29  00:28:40 
October 
00:40:41  00:33:59  00:37:30 
00:42:19  00:44:01  00:40:49  00:28:52  00:28:31 
November 
00:35:08  00:38:28  00:41:41 
00:35:24  00:35:49  00:31:01  00:26:37  00:22:12 
December 
00:55:28  00:51:19  00:57:18 
00:47:48  00:54:43  00:51:41  00:39:37  00:41:08 
 
CT9  
CT10 
CT11 
CT12 
CT13 
CT14 
CT15 
CT16 
 January 
00:30:23  00:38:33  00:25:13  00:28:28  00:38:47  00:41:44  00:50:35  00:39:19 
February 
00:24:30  00:23:19  00:25:06  00:25:56  00:27:01  00:35:31  00:37:36  00:38:34 
March 
00:24:27  00:29:28  00:22:26  00:25:19  00:35:01  00:33:16  00:36:53  00:34:10 
April 
00:21:11  00:19:32  00:17:19  00:20:49  00:21:01  00:28:41  00:35:19  00:25:32 
May 
00:20:06  00:22:19  00:19:16  00:18:01  00:29:25  00:30:55  00:29:44  00:30:50 
 
 
 
Chairman: Richard Foster 
   Chief Executive: Daren Mochrie QAM 
 


 
June 
00:23:20  00:25:18  00:29:26  00:20:33  00:29:10  00:34:34  00:35:37  00:32:52 
July 
00:28:39  00:25:12  00:28:55  00:22:05  00:37:06  00:36:37  00:53:09  00:35:21 
August 
00:24:45  00:24:53  00:26:15  00:27:40  00:32:35  00:33:10  00:48:15  00:34:35 
September  00:27:53  00:29:14  00:25:41  00:26:30  00:36:44  00:40:25  00:49:05  00:39:28 
October 
00:27:32  00:29:15  00:26:20  00:22:30  00:32:03  00:38:30  00:48:49  00:41:20 
November 
00:26:07  00:25:35  00:26:50  00:19:54  00:36:11  00:34:15  00:46:30  00:35:34 
December 
00:32:56  00:42:40  00:37:36  00:37:28  00:43:05  00:58:17  00:57:13  00:57:53 
 
CT17 
CT18 
CT19 
CT20 
CT21 
 January 
00:37:45  00:42:35  00:34:49  00:37:26  00:47:54 
February 
00:37:41  00:32:44  00:33:28  00:30:41  00:39:27 
March 
00:28:48  00:29:28  00:30:52  00:30:04  00:40:31 
April 
00:26:14  00:26:43  00:24:24  00:21:38  00:28:58 
May 
00:31:06  00:27:42  00:26:18  00:26:21  00:34:33 
June 
00:33:26  00:34:24  00:29:26  00:28:52  00:31:32 
July 
00:41:41  00:35:33  00:34:35  00:38:11  00:37:01 
August 
00:36:48  00:39:15  00:32:19  00:39:27  00:38:09 
September  00:38:48  00:33:56  00:36:15  00:35:44  00:41:31 
October 
00:37:09  00:28:44  00:39:55  00:35:43  00:36:26 
November 
00:35:11  00:30:04  00:33:38  00:32:20  00:34:37 
December 
00:54:18  00:47:44  00:46:53  00:49:55  00:57:47 
 
 
- Monthly Average wait for each first part CT Postcode (CT1, CT2, CT3, CT4...CT21 etc where 
the chief complaint of the incident was identified or suspected as Stroke. 
Please see tables below showing average response time (hh:mm:ss)  where the Problem/Nature of 
the call related to Stroke: 
 
Please note that the problem nature is determined by the call taker, and not a diagnosis, what was 
found when a crew arrived on scene or what the patient was treated for if conveyed to hospital.  
 
 
CT1  
CT2  
CT3  
CT4  
CT5  
CT6  
CT7  
CT8  
 January 
00:09:27  00:23:17  00:14:32  00:12:50  00:23:43  00:15:34  00:10:39  00:11:15 
February 
00:05:21  00:14:11  00:36:21  00:11:27  00:21:24  00:14:03  00:09:30  00:13:10 
March 
00:13:33  00:08:21  00:14:44  00:12:33  00:10:34  00:15:05  00:09:14  00:49:31 
April 
00:12:30  00:17:22  00:11:19  00:33:39  00:09:32  00:14:37  00:06:02  00:08:37 
May 
00:07:26  00:12:42  00:14:20  00:14:43  00:13:48  00:12:17  00:08:13  00:05:46 
June 
00:09:39  00:09:52  00:08:14  00:11:01  00:12:11  00:16:44  00:10:14  00:21:14 
July 
00:14:55  00:09:59  00:10:11  00:17:03  00:21:59  00:16:07  00:08:45  00:08:46 
August 
00:22:48  00:15:40  00:36:32  00:30:51  00:14:37  00:23:13  00:18:50  00:09:51 
September  00:18:58  00:16:40  00:21:40  00:13:30  00:18:51  00:16:35  00:42:21  00:08:34 
October 
00:27:44  00:14:03  00:21:42  00:11:23  00:15:07  00:13:10  00:08:28  00:16:37 
November 
00:10:00  00:35:36  00:20:40  00:12:07  00:16:54  00:10:32  00:10:44  00:17:47 
December 
00:13:11  00:26:30  00:16:40  00:14:20  00:29:36  00:22:26  00:13:43  00:06:20 
 
 
 

CT9  
CT10 
CT11 
CT12 
CT13 
CT14 
CT15 
CT16 
 January 
00:09:07  00:09:46  00:07:06  00:07:41  00:13:57  00:16:32  00:21:47  00:20:37 
February 
00:09:10  00:06:51  00:08:05  00:08:27  00:08:06  00:11:36  00:11:36  00:22:12 
March 
00:09:47  00:06:13  00:17:26  00:10:45  00:12:24  00:14:28  00:18:04  00:15:24 
 
 
 
Chairman: Richard Foster 
   Chief Executive: Daren Mochrie QAM 
 


 
April 
00:07:45  00:06:00  00:10:03  00:08:03  00:06:01  00:15:45  00:15:21  00:18:55 
May 
00:07:17  00:06:29  00:10:02  00:05:41  00:07:16  00:17:03  00:12:41  00:11:14 
June 
00:10:15  00:07:14  00:08:07  00:06:06  00:12:38  00:13:08  00:23:26  00:10:03 
July 
00:10:58  00:07:28  00:11:18  00:06:33  00:07:24  00:13:13  00:30:38  00:12:22 
August 
00:11:41  00:07:19  00:19:06  00:08:27  00:15:02  00:12:56  00:13:07  00:13:18 
September  00:10:40  00:15:20  00:13:06  00:08:45  00:12:06  00:16:07  00:53:58  00:12:34 
October 
00:08:03  00:05:25  00:09:19  00:08:02  00:13:41  00:14:28  00:41:36  00:18:48 
November 
00:08:44  00:06:42  00:11:10  00:07:34  00:13:37  00:12:35  00:36:42  00:16:03 
December 
00:16:08  00:11:59  00:12:31  00:09:23  00:24:13  00:20:33  00:19:08  00:41:17 
 
CT17 
CT18 
CT19 
CT20 
CT21 
 January 
00:12:27  00:08:28  00:10:10  00:14:40  00:16:34 
February 
00:05:37  00:34:46  00:09:23  00:05:20  00:10:58 
March 
00:08:43  00:07:07  00:09:37  00:33:12  00:12:35 
April 
00:16:38  00:09:49  00:07:24  00:15:14  00:16:00 
May 
00:15:01  00:19:54  00:12:02  00:21:20  00:16:42 
June 
00:23:50  00:09:45  00:16:25  00:05:40  00:12:22 
July 
00:25:07  00:11:53  00:16:13  00:30:20  00:13:54 
August 
00:08:48  00:11:36  00:07:54  00:09:57  00:13:15 
September  00:24:28  00:34:03  00:19:12  00:11:42  00:11:25 
October 
00:06:05  00:12:49  00:10:58  00:07:29  00:16:18 
November 
00:20:39  00:11:20  00:12:26  00:08:17  00:14:19 
December 
00:15:19  00:23:44  00:13:40  00:16:28  00:23:27 
 
- Longest CT postcoded Single Wait for each month and the location (first part of postcode), 
Category and Chief complaint of the incident. 
Please see table below showing longest wait (hh:mm:ss) for each month: 
 
Response  Postcode  Category 
Chief Complaint 
Time 
 January 
13:08:24 
CT1  
C240HCP 
HCP 
February 
15:01:12 
CT9  
HCP 
Fall Non-injury 
March 
09:51:56 
CT19 
C240HCP 
HCP 
April 
09:09:42 
CT7  
C240HCP 
HCP 
May 
08:58:53 
CT9  
C240HCP 
HCP 
June 
11:03:10 
CT9  
C120HCP 
HCP 
July 
16:45:00 
CT18 
CATC30E 
Medical 
Breathing 
August 
09:29:35 
CT6  
CatC60Resp  Problems 
September 
11:44:10 
CT19 
C120HCP 
HCP 
October 
12:17:33 
CT1  
C120HCP 
HCP 
November 
12:00:19 
CT1  
C120HCP 
HCP 
Humanitarian 
December 
19:54:13 
CT10 
Rou 
Assistance 
 
Please note that the problem nature is determined by the call taker, and not a diagnosis, what was 
found when a crew arrived on scene or what the patient was treated for if conveyed to hospital.  
 
Please also be advised that it is common for incidents to start at a lower priority. However due to the 
length of response delay, these incidents can often be upgraded to a higher priority to ensure a 
quicker response to the patient. Due to the reporting requirements, these incidents are reported 
against the higher priority and not the original priority given. 
 
 
 
 
Chairman: Richard Foster 
   Chief Executive: Daren Mochrie QAM 
 


 
- Longest CT postcoded Single Wait for each month and the location (first part of postcode) 
where the Chief Complaint of the incident was identified as Stroke. 
Please see table below showing longest wait (hh:mm:ss) where chief complaint was identified as 
Stroke: 
 
Response 
Postcode 
Time 
 January 
01:49:26 
CT5  
February 
01:55:50 
CT5  
March 
05:03:38 
CT20 
April 
01:51:24 
CT21 
May 
01:07:21 
CT14 
June 
02:39:38 
CT17 
July 
01:56:29 
CT20 
August 
03:41:15 
CT3  
September 
03:20:37 
CT7  
October 
02:13:15 
CT1  
November 
02:25:55 
CT2  
December 
03:28:05 
CT16 
 
Please note that the problem nature is determined by the call taker, and not a diagnosis, what was 
found when a crew arrived on scene or what the patient was treated for if conveyed to hospital.  
 
 
- Number of Incidents for each month of 2017 where any ambulance handover from incident 
in the CT postcode (from arrival at A&E to re-release of said ambulance back to working 
fleet) took longer than two hours. 
Please see table below: 
 
Time at 
hospital 
> 2 
hours 

 
January 
66 
February 
22 
March 
15 
April 
13 
May 
13 
June 
14 
July 
20 
August 
16 
September  23 
October 
10 
November 

December 
35 
 
 
 
 
Chairman: Richard Foster 
   Chief Executive: Daren Mochrie QAM 
 


 
- Number of Incidents for each month of 2017 where any ambulance handover from incident 
in the CT postcode (from arrival at A&E to re-release of said ambulance back to working 
fleet) took longer than three hours. 
Please see table below: 
 
Time at 
hospital > 
3 hours 

 January 

February 

March 

April 

May 

June 

July 

August 

September 

October 

November 

December 

 
I hope you find this information of some assistance. 
 
 
If for any reason you are dissatisfied with our response, kindly in the first instance contact Caroline 
Smart, Information Governance Manager via the following email address: 
 
xxx@xxxxxx.xxx.xx 
 
 
Yours sincerely 
 
Freedom of Information Coordinator 
South East Coast Ambulance Service NHS Foundation Trust 
 
 
 
 
 
Chairman: Richard Foster 
   Chief Executive: Daren Mochrie QAM