This is an HTML version of an attachment to the Freedom of Information request 'Universal Credit - Prove you are doing everything you can to get better.'.

DWP Central Freedom of Information Team 
Our Ref: FoI 5042 
Date: 2nd January 2018 
Dear Mr John Slater, 
Thank you for your Freedom of Information request of 3 December 2017. You asked: 
It has been reported that a person with a chronic health condition claiming Universal 
Credit was told by their work coach that it is a condition of their benefit entitlement, via 
the claimant commitment, to prove that they are doing everything they can to get better. 
RFI1: Please direct me to the relevant legislation that prescribes this specific 
RFI2: What medical training is given to work coaches that enable them to make this 
medical judgement?  
(After all if work coaches believe a claimant is not doing all they can they are the 
people that refer the claimant for a sanction). 
DWP Response 
In response to RF1: 
Section 21 of the Freedom of Information Act allows us to direct you to information 
which is already reasonably accessible to you. The information you requested is 
available here:
In response to RF2: 
The Universal Credit work coach guidance is available in the House of Commons 
library at the following link
A work coach is not required to have an in-depth understanding of medical conditions, 
as this is the role of the Health Care Professional.  In such cases a work capability 
assessment (WCA) would be required.  
The training provided to Work Coaches allows them to have an understanding of the 
WCA process in order to direct the claimant to this service where a medical opinion will 
be provided by the Health Care Professionals. 
If you have any queries about this letter please contact me quoting the reference 
number above. 

Yours sincerely,  
DWP Strategy FoI Team 
Your right to complain under the Freedom of Information Act 
If you are not happy with this response you may request an internal review by e-mailing freedom-of- or by writing to DWP, Central FoI Team, Caxton House, Tothill 
Street, SW1H 9NA. Any review request should be submitted within two months of the date of this letter.  
If you are not content with the outcome of the internal review you may apply directly to the Information 
Commissioner’s Office for a decision. General y the Commissioner cannot make a decision unless you 
have exhausted our own complaints procedure. The Information Commissioner can be contacted at: The 
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF