This is an HTML version of an attachment to the Freedom of Information request 'Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship'.

The attached 'cash posting rules' that are used, should answer your request in full, however if you are not satisfied with this response or wish to lodge an appeal against any exemptions that may have been applied, you can do so by writing to the Data Protection Officer at Bristol City Council Legal Services, The Council House, College Green, Bristol, BS99 7PH or Details of the complaints procedure can be found at

If, after you have exhausted the council’s complaints procedure, you are still not satisfied with the response you have received you have the right to complain to the Information Commissioner, details of your right to complain can be found at

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The provision of information by Bristol City Council under this scheme does not imply a right to reproduce or commercially exploit such information without the Council's express prior written permission. Reproduction or commercial exploitation of materials supplied under this scheme without the express permission of Bristol City Council may be an infringement of copyright. The Council is unable to grant permission to reproduce or re-use any material accessed through this scheme that is the property of third parties. Permission to reproduce or re-use such material must be obtained from the copyright holders.

Mrs H Fitzgerald
Senior Local Taxation Officer