This is an HTML version of an attachment to the Freedom of Information request 'Ensuring customers are not subject to unnecessary recovery action, additional costs or hardship'.

Date: Mon, 11 Dec 2017 12:14:33 +0000
Subject: RE: Freedom of information request - Local Taxation
From: Helen Fitzgerald <xxxxx.xxxxxxxxxx@xxxxxxx.xxx.xx>
To: 'Gwyn Worth' <xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx>

Dear Gwyn

If the payment does not match any of the 26 cash posting rules that it follows the final rule. Our setting is 'blank' which means cash would soft allocate to the oldest years debt. Apologies if this is not immediately clear from the information previously provided. If I can be of any further assistance please ring me.


Regards
Helen Fitzgerald
Senior Local Taxation Officer
Local Taxation, Neighbourhoods
Bristol City Council
Direct Line 0117 975 5760 [Mon - Fri 10am - 6pm]

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-----Original Message-----
From: Gwyn Worth [mailto:xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx]
Sent: 07 December 2017 09:33
To: Helen Fitzgerald
Subject: Re: Freedom of information request - Local Taxation

Dear Helen Fitzgerald,

Re "The last three rules - optional boxes - of the 'cash posting rules' have been filled in to show you the options or defaults that Local Taxation has selected to use."

I don't understand how the system can be set so that payments which have been unable to be matched by any of the previous rules can hard allocate to the oldest debt, newest debt and soft allocate to the oldest debt. All options appear to be selected. Perhaps unmatched payments are allocated to the newest debt because that rule appears first in the list?

Yours sincerely,

Gwyn Worth

-----Original Message-----

The last three rules - optional boxes - of the 'cash posting rules' have been filled in to show you the options or defaults that Local Taxation has selected to use.

Mrs H Fitzgerald
Senior Local Taxation Officer

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