43 Downsway, South Croydon, CR2 0JB - Consultation

Stephen Whiteside made this Freedom of Information request to Thames Water
You only have a right in law to access information about the environment from this authority

The request was partially successful.

Dear Thames Water,

In July 2018, a drainage strategy for the development at the above address, was approved by the local planning authority as part of a planning application 18/02426/DISC. However, the drainage strategy submitted in January 2020 as part of appplication 20/00170/CONR (A5370-1500P2 and A5370-1505P1) is significantly different to that previously approved.

The outcome of an internal review into an earlier information request told us (or at least implied), that as of 21 August 2020, there had been NO consultation with/by Thames Water with regard to this development.
https://www.whatdotheyknow.com/request/c... (Your Ref: EIR-20-21-672)

Nevertheless, the officer report from October 2020 on 20/00170/CONR includes that, "... amendments to the drainage scheme ... have been required during the construction process and separately agreed/approved. ...". From what can be seen on Site, the developer is working to these amended drawings, though we can find no evidence of any such agreement/approval.

It is of significant public interest to know that ALL the relevant checks are being carried out by ALL the relevant authorities, to ensure that this development along with others like it does not (individually or cumulatively) exacerbate existing problems.

+++ Please provide COPIES of information relating to any consultation/comments by Thames Water regarding this development. (This should include those that relate to any pre-planning application by the developer and any contact by the local authority).

+++ Please also provide COPIES of any information regarding what 'trigger level' has been set by your 'Asset Planners' for this location.

Yours faithfully,

Stephen Whiteside

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

Thames Water Utilities Limited
EIR Requests
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

Email: [email address]

Date: 29 December 2020

Our Ref: EIR-20-21-832

Environmental Information Request (EIR)

Dear Mr Whiteside

I’m writing to let you know that your request for environmental information does not meet the requirements of the Environmental Information Regulations 2004 (EIR).

This is because of the following reasons:

1) The request relates to information relating to an individual property which under the EIR would be considered the Personal Data of the owner of the property and therefore would contravene the General Data Protection Regulations (GDPR) or the Data Protection Act 2018. I have therefore applied regulation 12 (3) of the EIR which requires that we do not disclose personal data , except in accordance with Regulation 13 but by doing so would contravene both the GDPR and DPA18. and
2) As a private water organisation we’re not subject to the Freedom of Information Act 2000, but we are subject to the EIR, this is because the nature of our organisation stems around providing water services to our customers.

For us to assist you further, your questions need to link back to an element of the environment, or an impact on the environment. This could be by requesting information at the first three digits of the postcode or catchment area, we then may be in a position to provide copies of our drainage strategy for the wider area.

If you have any further questions, please come back to me for further guidance.

Yours sincerely

Kathryn

Kathryn Hollingworth
Data Protection Investigations Manager

show quoted sections

Dear Thames Water,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Thames Water's handling of my FOI request '43 Downsway, South Croydon, CR2 0JB - Consultation'. (Your Ref: EIR-20-21-832)

I note that you have not confirmed or denied that you hold the information.

You appear to have refused my request by applying Regulations 12(3) and 13 of the Environmental Information Regulations 2004 (EIR).

I submit that the information requested concerns property development and planning information. Therefore, it IS information that relates to a measure affecting the elements of the environment and is thus environmental information as defined by Regulation 2(1) of the EIR.

The requested information is in relation to the building of a new property which since January 2019 has been owned by a limited company (Downsway SSB Ltd - Co.Reg.No. 11214233), which is NOT an identifiable individual for the purpose of the GDPR. In that this company is NOT an identifiable data subject, I submit that the exception in Regulation 12(3) cannot be engaged.

Please note, I do not challenge the withholding of any personal names, email addresses and/or telephone numbers etc that the information might contain.

Residents now have very serious concerns that proper consultation is NOT taking place with regard to these matters and that 'conditions' recommended by Thames Water are NOT being fully applied AND/OR enforced by the local planning authority. There remains significant public interest to know that ALL the relevant checks are being carried out by ALL the relevant parties, to ensure that this development along with others like it does not (individually or cumulatively) exacerbate existing problems with flooding.

By regulation 12(2), the authority must apply a presumption in favour of disclosure, in both engaging exceptions and carrying out the public interest test. Please now provide the information requested, redacted only as required by legislation.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/4...

Yours faithfully,

Stephen Whiteside

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

Thames Water Utilities Limited
EIR Requests
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

Email: [1][email address]   

8 January 2021

Our Ref: EIR-20-21-833

Environmental Information Regulation (EIR) Request 20-21-833 – Internal
Review
Dear Mr Whiteside

 

References:

 

 A. E-mail entitled “Freedom of Information request – 22 Briton Crescent,
South Croydon, CR2 0JF – Consultation” dated 17 December 2020 @ 0036.
 B. E-mail entitled “EIR 20-21-833 - Our Response” dated 29 December 2020
@ 1101.
 C. E-mail entitled “Internal review of Freedom of Information request –
22 Briton Crescent, South Croydon, CR2 0JF” dated 31 December 2020 @
1219.
 D. E-mail entitled “Internal Review – EIR 20-21-833” dated 7 January 2021
@ 1250.

 

Your Request

 

Dear Thames Water,

 

In October 2018, a drainage strategy for the development at the above
address, was approved by the local planning authority as part of a
planning application 18/04026/FUL.  However, the drainage strategy
submitted in November 2020 as part of application 20/05913/NMA  is
significantly different to that previously approved, particularly with
regard to the connection to the public sewer.

 

The outcome of an internal review into an earlier information request told
us (or at least implied), that as of 21 August 2020, there had been NO
consultation with/by Thames Water with regard to this development. 

[2]https://www.whatdotheyknow.com/request/c...
(Your Ref: EIR-20-21-672)

 

Nevertheless, from what can be seen on Site, the developer is working to
the amended drawings submitted with the later application.  That
application was REFUSED on 4 December 2020, which means the drainage
already laid is currently unauthorised.

 

It is of significant public interest to know that ALL the relevant checks
are being carried out by ALL the relevant authorities, to ensure that this
development along with others like it does not (individually or
cumulatively) exacerbate existing flooding problems, or cause other
nuisance to existing residents..

 

+++ Please provide COPIES of information relating to any
consultation/comments by Thames Water regarding this development.  (This
should include those that relate to any pre-planning application by the
developer and any contact by the local authority).

 

+++ Please also provide COPIES of any information regarding what 'trigger
level' has been set by your 'Asset Planners' for this location.

 

Internal Review

 

In accordance with regulations 11 (1) and 11 (2) of the Environmental
Information Regulations 2004 (EIR) I have carried out a thorough and
comprehensive internal review of your FOI request as requested by you in
Reference C above.

 

Firstly it is worth pointing out that as a private water organisation
we’re not subject to the Freedom of Information Act 2000, but we are
subject to the Environmental Information Regulations 2004 (EIR), this is
because the nature of our organisation stems around providing water
services to our customers.

 

In carrying out this review, I have taken into account your original
request, Reference A above, and the reasons why your request was rejected
as detailed in Reference B. I have carefully considered whether the
information requested can be disclosed under the regulations.  However, I
am of the view that whilst the rejection of the request under the EIR was
a valid one, I believe that the information below can be provided under
normal business disclosure.

 

Our Response

 

All TW comments on planning applications are a matter of public record and
can be found on the relevant Councils website. If there are no comments on
the Councils website either we haven't been consulted or the development
wasn't a 'major' application. Thames Water prioritises commenting on
'major' planning applications (major planning applications are for 10 or
more units as defined in the Town and Country Planning Act).

 

We will also respond where our views are proactively sought by councils
for developments of less than 10 units.

 

Please note that we have no record of being proactively consulted by the
council for this application.

 

As the development is less than 10 units we have not proactively commented
on the development. We have however, reviewed the application and can
confirm that had we have been consulted we would not have raised any
capacity concerns.

 

The 'trigger' for a more detailed review of a development in this area is
100 units.

 

If you feel that the development has not be constructed in line with the
planning approval then this is a matter for the Planning Enforcement
Officer at the Council.

 

Future Requests

 

Should you have any future requests of this nature please direct them to
the following:

 

[3][email address] and not to the EIR address.

 

Please note that I have forwarded the following requests to Developer
Services and they will contact you separately:

 

o 122 Riddlesdown Road, Purley, CR8 1DD
o 4 Rectory Park, South Croydon, CR2 9JL
o 98 Hyde Road, South Croydon, CR2 9NQ
o 54 Arkwright Road, South Croydon, CR2 0LL
o 34 Arkwright Road, South Croydon, CR2 0LL

Disclaimer

 

The information provided with this letter is taken from the information we
hold on our records as at the date indicated. We cannot guarantee the
accuracy of this information and it should not be relied on for any
purpose.

 

Appeal Provisions 

 

If you are dissatisfied with the outcome of the internal review, you can
apply, without charge, to the Information Commissioner, who will consider
whether Thames Water has complied with its obligations under the EIR, and
can require Thames Water to remedy any problems. You can find out more
about how to do this, and about the EIR in general, on the Information
Commissioner’s website at: [4]www.ico.org.uk. 

 

Yours sincerely

 

 

 

Paul Bridgens

Data Protection Advisor

Data Protection Investigations

 

 

 

 

 

 

 

 

 

 

 

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

References

Visible links
1. mailto:[email address]
2. https://www.whatdotheyknow.com/request/c...
3. mailto:[email address]
4. http://www.ico.org.uk/

EIR Requests, Thames Water

Thames Water Utilities Limited
EIR Requests
Clearwater Court
Vastern Road
Reading
Berkshire
RG1 8DB

Email: [1][email address

8 January 2021

Our Ref: EIR-20-21-832

Environmental Information Regulation (EIR) Request 20-21-832 – Internal
Review
Dear Mr Whiteside

 

References:

 

 A. E-mail entitled “Freedom of Information request - 43 Downsway, South
Croydon, CR2 0JB – Consultation” dated 17 December 2020 @ 0005
 B. E-mail entitled “EIR 20-21-832 - Our Response” dated 29 December 2020
@ 1039
 C. E-mail entitled “Internal review of Freedom of Information request -
43 Downsway, South Croydon, CR2 0JB – Consultation” dated 31 December
2020 @ 1210
 D. E-mail entitled “Internal Review – EIR 20-21-832” dated 7 January 2021
@ 1249

 

Your Request

 

Dear Thames Water,

 

In July 2018, a drainage strategy for the development at the above
address, was approved by the local planning authority as part of a
planning application 18/02426/DISC.  However, the drainage strategy
submitted in January 2020 as part of appplication 20/00170/CONR
(A5370-1500P2 and A5370-1505P1) is significantly different to that
previously approved.

 

The outcome of an internal review into an earlier information request told
us (or at least implied), that as of 21 August 2020, there had been NO
consultation with/by Thames Water with regard to this development. 

[2]https://www.whatdotheyknow.com/request/c...
(Your Ref: EIR-20-21-672)

 

Nevertheless, the officer report from October 2020 on 20/00170/CONR
includes that, "... amendments to the drainage scheme ... have been
required during the construction process and separately agreed/approved.
...".  From what can be seen on Site, the developer is working to these
amended drawings, though we can find no evidence of any such
agreement/approval.

 

It is of significant public interest to know that ALL the relevant checks
are being carried out by ALL the relevant authorities, to ensure that this
development along with others like it does not (individually or
cumulatively) exacerbate existing problems.

 

+++ Please provide COPIES of information relating to any
consultation/comments by Thames Water regarding this development.  (This
should include those that relate to any pre-planning application by the
developer and any contact by the local authority).

 

+++ Please also provide COPIES of any information regarding what 'trigger
level' has been set by your 'Asset Planners' for this location.

 

Internal Review

 

In accordance with regulations 11 (1) and 11 (2) of the Environmental
Information Regulations 2004 (EIR) I have carried out a thorough and
comprehensive internal review of your FOI request as requested by you in
Reference C above.

 

Firstly it is worth pointing out that as a private water organisation
we’re not subject to the Freedom of Information Act 2000, but we are
subject to the Environmental Information Regulations 2004 (EIR), this is
because the nature of our organisation stems around providing water
services to our customers.

 

In carrying out this review, I have taken into account your original
request, Reference A above, and the reasons why your request was rejected
as detailed in Reference B. I have carefully considered whether the
information requested can be disclosed under the regulations.  However, I
am of the view that whilst the rejection of the request under the EIR was
a valid one, I believe that the information below can be provided under
normal business disclosure.

 

Our Response

 

All TW comments on planning applications are a matter of public record and
can be found on the relevant Councils website. If there are no comments on
the Councils website either we haven't been consulted or the development
wasn't a 'major' application. Thames Water prioritises commenting on
'major' planning applications (major planning applications are for 10 or
more units as defined in the Town and Country Planning Act).

 

We will also respond where our views are proactively sought by councils
for developments of less than 10 units.

 

Please note that we have no record of being proactively consulted by the
council for this application.

 

As the development is less than 10 units we have not proactively commented
on the development. We have however, reviewed the application and can
confirm that had we have been consulted we would not have raised any
capacity concerns.

 

The 'trigger' for a more detailed review of a development in this area is
100 units.

 

If you feel that the development has not be constructed in line with the
planning approval then this is a matter for the Planning Enforcement
Officer at the Council.

 

Future Requests

 

Should you have any future requests of this nature please direct them to
the following:

[3][email address] and not to the EIR address.

 

Please note that I have forwarded the following requests to Developer
Services and they will contact you separately:

 

o 122 Riddlesdown Road, Purley, CR8 1DD
o 4 Rectory Park, South Croydon, CR2 9JL
o 98 Hyde Road, South Croydon, CR2 9NQ
o 54 Arkwright Road, South Croydon, CR2 0LL
o 34 Arkwright Road, South Croydon, CR2 0LL

Disclaimer

 

The information provided with this letter is taken from the information we
hold on our records as at the date indicated. We cannot guarantee the
accuracy of this information and it should not be relied on for any
purpose.

 

Appeal Provisions 

 

If you are dissatisfied with the outcome of the internal review, you can
apply, without charge, to the Information Commissioner, who will consider
whether Thames Water has complied with its obligations under the EIR, and
can require Thames Water to remedy any problems. You can find out more
about how to do this, and about the EIR in general, on the Information
Commissioner’s website at: [4]www.ico.org.uk. 

 

Yours sincerely

 

 

 

Paul Bridgens

Data Protection Advisor

Data Protection Investigations

 

 

 

 

 

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

References

Visible links
1. mailto:[email address]
2. https://www.whatdotheyknow.com/request/c...
3. mailto:[email address]
4. http://www.ico.org.uk/

Stephen Whiteside

Dear Mr Bridgens

Your Ref: EIR-20-21-832

Before I trouble the Information Commissioner again, I ask that you please consider the points raised below.

As a result of your review, you tell me that Thames Water "... have no record of being proactively consulted by the council for this application. ....". But, you have still not expressly confirmed or denied that you hold ANY relevant information.

It is quite clear I think, that the information requested is NOT confined to that which relates to consultation by the council, proactive or otherwise. It is for ANY information relating to ANY consultation/comments by Thames Water regarding the current development at 43 Downsway, South Croydon, CR2 0JB.

It is apparent that in some cases, 'developers' or 'agents' approach Thames Water directly, in pre-planning enquiries for example, and that your Developer Services DO provide a response. This DOES include for developments of 9 or fewer units.

For information, it is NOT necessarily the case that any comments/approvals provided by Thames Water in response, will end up in the public domain, either on a council website or elsewhere.

Could you please confirm or deny that you hold ANY information relevant to this request. If Thames Water do hold ANY relevant information, I would obviously like COPIES of that information disclosed without further delay, redacted only as required by legislation.

With regard to the other EIR requests submitted (those listed on your email of 8 January plus 22 Briton Crescent), I will expect a separate response to each via the whatdotheyknow.com website, within the statutory 20 working days.

Yours sincerely,

Stephen Whiteside

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

EIR Requests, Thames Water

Dear Mr Whiteside

I've taken a look through my original response and the outcome of the internal review. In our response we stated that we had not been proactively contacted about the development at 43 Downsway, South Croydon, CR2 0JB. Therefore we are unable to provide you with copies of information relating to this as it is something that we do not hold.

In terms of the trigger levels we have responded stating that we would be expected to be consulted on any developments of 10 or more units. However you are right in stating that sometimes members of the public may proactively contact us for advice, this is what we call our 'pre-application' process. We encourage developers to contact us ahead of submitting their planning application to the local council. This is to ensure that we have capacity in our network and to also ensure that any potential discharge of surface water is dealt with appropriately. For avoidance of doubt I thought that it may be helpful to share with you a link to our Developer Services page on our website which outlines the high level process which we follow. https://www.thameswater.co.uk/developers

If you are concerned that we should have been consulted on this development and there are environmental concerns, I would initially recommend that you bring this to the attention of the relevant local authority.

I agree that our comments weren't as clear as they could have been with regards to stating that copies of any comments made by Thames Water are automatically in the Public Domain. What I think we should have stated is that where we are consulted our approval or objection along with any relevant documentation should be uploaded to the council public access register. It is the responsibility of the local authority to publish this and not Thames Water.

In conclusion I can confirm that a search of our records has not found any documents related to the above development, and therefore I cannot provide you with copies of these.

Kind Regards

Kathryn

Kathryn Hollingworth
Data Protection Investigations Manager

show quoted sections

Stephen Whiteside

Dear Ms Hollingworth,

Thank you for checking your records again (?) and confirming that AT NO TIME has the council OR developer consulted with TW regarding this development and that TW has given NO consents (conditional or otherwise) for additional wastewater and/or ANY surface water from the development to discharge into your sewer network.

Please note that this is all I require also for the other requests made recently, for the developments listed below.
- 34 Arkwright Road
- 54 Arkwright Road
- 4 Rectory Park
- 98 Hyde Road
- 122 Riddlesdown Road
- 22 Briton Crescent
Of course, if any consultation/comments HAVE been made regarding the above, I still require copies of the relevant information to be provided, redacted only as required by legislation.

Yours sincerely,

Stephen Whiteside

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
Limited or its subsidiaries. If you aren’t the intended recipient of this
email, please don’t copy, use, forward or disclose its contents to any
other person – please destroy and delete the message and any attachments
from your system.

Dear Ms Hollingworth

You told me on 25 January 2021 that "... I can confirm that a search of our records has not found any documents related to the above development ...".

However, your Development Planning Manager (Mark Dickinson) wrote to my private email address on 11 February 2021 saying:
" ... if Thames Water have responded to a planning application, we are happy to confirm and share any formal response we may have made. When I wrote to confirm we had no correspondence relating to 43 Downsway that would have been from a planning application perspective.
With regard to requests for information relating to, developer enquires, connection applications, sewer diversions etc. These do not fall under the EIR / FOI regulations and as such, were it does exist, we will not be sharing copies of this information, redacted or otherwise. ..."

Mr Dickinson's email suggests that the search of your records may not have been exhaustive.

My initial request specifically includes information that relates to 'any pre-planning application by the developer' and my email to Mr Bridgens of 8 January advised that "...It is apparent that in some cases, 'developers' or 'agents' approach Thames Water directly, in pre-planning enquiries for example, and that your Developer Services DO provide a response. This DOES include for developments of 9 or fewer units".

Could you please confirm that your search was for ANY information held by Thames Water 'relating to ANY consultation/comments by Thames Water regarding this development', INCLUDING any that relates to 'developer enquires, connection applications, sewer diversions etc', which if it exists would appear to be held by Mr Dickinson's Developer Services team.

If there IS more information to be provided, could you please disclose this as a matter of urgency. Works on a new sewer connection have now started here without the relevant planning permission, which Mr Dickinson has told us Thames Water are aware of.

Yours sincerely,

Stephen Whiteside

EIR Requests, Thames Water

Thank you for contacting Thames Water.  This inbox is for EIR requests
which we aim to respond to within 20 working days.  We may contact you
with any questions we have on your request and if we are unable to
complete your request within 20 days, we will contact you to agree a new
timescale.

 

If you wish to contact us in the meantime, please email
[Thames Water request email]  and make sure you refer to your original
request.

Visit us online www.thameswater.co.uk , follow us on twitter
www.twitter.com/thameswater or find us on www.facebook.com/thameswater.
We’re happy to help you 24/7.

Thames Water Limited (company number 2366623) and Thames Water Utilities
Limited (company number 2366661) are companies registered in England and
Wales, both are registered at Clearwater Court, Vastern Road, Reading,
Berkshire RG1 8DB. This email is confidential and is intended only for the
use of the person it was sent to. Any views or opinions in this email are
those of the author and don’t necessarily represent those of Thames Water
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