Department for Work and Pensions (DWP)
Central Freedom of Information Team
email@example.com Our reference:
26 October 2017
Dear A. James
Thank you for your Freedom of Information request received on 13 October
You asked : Please provide the following with respect to the case management system (IT
system) used to administer the 2012 Child Maintenance Scheme
- The original RFP used to tender for the work laying out the requirements of
- A list of reports that can be generated by the system
- A list of management reports routinely used or sent to the Child Maintenance
Group Senior Team to track performance
The Seibel platform which Child Maintenance Service (CMS) is built on, is an
off the shelf product which has been designed to fit the required purposes of
the 2012 Child Maintenance Scheme; the design of the system has been
completed in house by Child Maintenance Group (CMG), therefore, we do not
hold a request for proposal (RFP).
The CMS system does not directly produce reports; a variety of software
packages are used to generate management information. Reports can be
created to integrate for numerous outcomes; please find included with this
response, Annex A – CMS2012, a list of current reports that are generated.
Whilst CMG produces a variety of reports to support service delivery, the
internal names often relate to business specific processes and can be
obscure. In the spirit of answering the FOI request CMG senior leadership
team routinely use and refer to a summarised report to track performance
over recent months; reports from Annex A form the summarised report.
If you have any queries about this letter please contact me quoting the
reference number above.
DWP Central FoI Team
Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing firstname.lastname@example.org
or by writing to: DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two
months of the date of this letter.
If you are not content with the outcome of the internal review you may apply directly to the
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a
decision unless you have exhausted our own complaints procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow Cheshire SK9 5AF www.ico.org.uk/Global/contact_us
or telephone 0303 123 1113 or 01625 545745