Department for Work and Pensions (DWP)
Central Freedom of Information Team
email@example.com Our reference:
FOI IR 561 & FOI IR 562 Date:
20 November 2017
Dear Mr Cotton
Thank you for your Freedom of Information request received on 6 November
I am of a senior grade to the person who dealt with your request, I was not
involved previously, and can confirm that I have carried out an internal review.
I am now in a position to respond to you.
You asked us to review our response to you in relation to your request for the
following information:- I request to see all communications internal and external, DWP and
Letchworth Job Centre relating to my letters of complaint handed to
Letchworth Job Centre on the 19th and 20th June, and what action has been
taken because of my complaints
In your request for a review you have stated that;- I have received a letter saying there is no record on my letters of complaint.
My letters have been lost by a manager at Letchworth JCP, I wish to submit a
complaint of Serious Misconduct.
I am content that your original request was dealt with in accordance with DWP
guidelines for FoI requests.
It may be helpful if I start by clarifying the remit of the Freedom of Information
Act. The Act gives any person legal right of access to any and all recorded
information which is held by a public authority. You have not asked for any
recorded information, so we will not be processing your request further.
If you want a response to your correspondence outside of the Freedom of
Information regime you will find information at the website link below.
Alternatively you may email
If you have any queries about this letter please contact us quoting the
reference number above.
DWP Central FoI Team
Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing
firstname.lastname@example.org or by writing to: DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two
months of the date of this letter.
If you are not content with the outcome of the internal review you may apply directly to the
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a
decision unless you have exhausted our own complaints procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745