Freedom of Information Team
Department of Health
39 Victoria Street
London SW1H 0EU
6 November 2017
Freedom of Information Request Reference FOI-1101300
Thank you for your request dated X October in which you asked the Department of Health (DH):
“Dear Department of Health,
Thanks for your response.
I presented a couple of queries. Your response of September addresses both
collectively adding, that .....my queries do not fall under the provision of the
Act.... You go on to explain what should happen: ....the Department of Health
expects that all people seeking care should receive the highest standard of
treatment and without prejudice.... and also that, complaints should be made to
the NHS organisation concerned. Thank you.
My first query read: Has the government compiled a set of guidelines to assist
ethnic minorities subject to racism within the health services?
Further to your response, I wish to add the following: it is very often the case
the problem is widespread; that's to say, not necessarily something resolvable
locally. Ultimately the complainant is expected to exhaust local complaints
procedures before escalating the matter outside local jurisdiction. At this time of
course, the complainant may have already prejudiced themselves. That the
Department recognises such things, would it kindly identify title/s of any policy
(or other) document/s? That it holds no provision, would you kindly confirm.
My second query reads: Does the government condone the practice of 'herding
patients' between health practices according to colour or social standing?
After reading again my query again, I reword it so: Does the government
recognise the practice of 'herding patients' between health practices according
to colour or, social standing? That the Department recognises such things,
would it kindly identify the title/s of any policy document? Otherwise, would you
With respect, my FOI query is not one about identifying prescribed routes of
complaint or the complaints process. This is an FOI query and under section 16
of the Act you are '....obliged to provide advice and assistance....' ”
Please note, under section 8(1) of FOIA, a request for information must comply with three
requirements. It must:
(a) be in writing,
(b) state the name of the applicant and an address for correspondence, and
(c) describes the information requested.
After initial consideration, this request appears to comply with requirements (a) and (c) but it does
not comply with requirement (b) because you have not provided your full name. As your request is
not valid under FOIA, I am not obliged to process your request. I would like to take this opportunity
to recommend that any future FOI submissions adhere to Section 8 of the FOIA.
To enable us to meet your request, please resubmit your application including your real name.
This should normally include your first name or a title (e.g. Miss or Dr) as well as your surname.
We will consider your resubmitted request upon receipt as long as it meets the requirements stated
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If you are not content with the outcome of your internal review, you may complain directly to the
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cannot make a decision unless you have already appealed our original response, and received our
internal review response. The ICO will not usually investigate concerns where there has been an
undue delay in bringing it to their attention. You should raise your concerns with them within three
months of your last meaningful contact with us.
The ICO can be contacted at:
The Information Commissioner's Office
SK9 5AF https://ico.org.uk/concerns/
Freedom of Information Officer firstname.lastname@example.org
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