This is an HTML version of an attachment to the Freedom of Information request 'IM&T'.

EMT Report Cover Sheet 
 
Report Title 
IM&T Strategy Implementation 
I.T. Work Plan 2010-11 
Report Summary 
Purpose of this Report: 
To provide EMT with a proposed IT Work Plan for 2010-11 to ensure projects are in line with the 
Trust’s business plans and allow the prioritisation of available resources. 
EMT Decisions Requested: 
EMT is recommended to: 
•  Agree the priorities, projects and additional funding for the proposed IT Work Plan 
for 2010-11 to support the implementation of the Trust’s current IM&T Strategy. 
•  Identify any further projects (from Appendix 2) required to support the Trust’s 
business objectives for 2010-11 that should be costed and further considered for 
inclusion in the IT work plan. 
•  Support the identified capital requirements for IT investment in 2010-11. 
•  Support the development of a new Trust IM&T Strategy for 2011-15. 
•  Agree to review the IT Work Plan quarterly, allowing the revision of the plan to 
reflect the latest business priorities and any identified requirements arising from 
the Programme Improvement Board.   
 
Actions Arising from the Report: 
 
To implement the agreed IT Work Plan for 2010-11 and agenda quarterly reviews of the IT Work 
Plan for the EMT. 
Report Links 
This relates to ALE 5-1-4, the Trust has a comprehensive forward-looking 
ALE 
IM&T plan. 
This issue relates to D6, Health care organisations use effective and integrated 
S4BH 
information technology and information systems which support and enhance 
the quality and safety of patient care, choice and service planning 
This issue relates to 312 Does the MHT have in place appropriate procedures 
for ensuring the development and introduction of any new local information 
IG Toolkit 
systems, software and IT projects are conducted in a secure and structured 
manner 
Corporate Risk 
Information System; Failure of current MHIS system to provide performance 
Register 
and clinical information.  Failure to implement NCRS system (Rio) 
Other (e.g. 
NHS Operating Framework for 2010/11 
CQC) 
 
 
 

IT Workplan 2010-11 
Version: Draft 0.4   
 
Report Sponsor: 
Name 
 
 Paul 
Miller 
     
Position 
Director of Finance & Commerce 
 
 
 
Report Author: 
Name  
Alison Howard-Evans 
Position 
Head of IT 
 
 
Extension 8220 
 
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IM&T Strategy Implementation 
I.T. Work Plan 2010-11 
 
 
 
 
 
 
 

Avon and Wiltshire Partnership Mental Health NHS Trust 
Version Date 
Comments 
Editor  Status 
0.1 19/01/2010 Initial 
Draft 
AHE 
Draft 
0.2 
19/03/2010 Incorporating comments from Director of 
AHE  
Draft 
Finance and additional requested projects 
0.3 
30/03/2010 Additional projects added and plans updated 
AHE 
Draft 
0.4 
07/04/2010 Proposals and plans further updated 
AHE 
Draft 
1.0 
13/04/2010 Approved by EMT 
AHE  
Approved
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

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Version: Draft 0.4   
Table of Contents 
 
 
1 
Purpose ..................................................................................................................................... 6 
2 
IM&T Strategy ........................................................................................................................... 6 
3 
NHS Operational Framework................................................................................................... 6 
4 
IT Resourcing for the Work Plan............................................................................................. 6 
5 
IT Systems Development Projects.......................................................................................... 7 
5.1 
Committed Projects ..........................................................................................7 
5.1.1 RiO Implementation ..........................................................................................8 
5.1.2 Electronic Staff Changes ..................................................................................8 
5.1.3 Care Clusters and PBR Interim System ...........................................................8 
5.1.4 Medical Devices Register .................................................................................8 
5.1.5 Ward to Board - CQC Evidence System...........................................................8 
5.1.6 Business Expenses System .............................................................................9 
5.1.7 Ourspace - Phase 2..........................................................................................9 
5.1.8 HR Call/Case Management System .................................................................9 
5.1.9 Sickness Absence Monitoring and Assurance System.....................................9 

5.2 
Requested Systems Development Projects .....................................................9 
5.2.1 Sustainable Travel Project................................................................................9 
5.2.2 PSCAL Costing System....................................................................................9 
5.2.3 Enhanced Use of RosterPro .............................................................................9 
5.2.4 Upgrade Safeguard ........................................................................................10 
5.2.5 Collaborative Financial Budget Planning ........................................................10 
5.2.6 Trust Internet Site Redesign ...........................................................................10 
5.2.7 Medicines Information System........................................................................10 
5.2.8 Solicitors Knowledge Database ......................................................................10 
5.2.9 Estates Service Desk......................................................................................10 
5.2.10 

Estates Property Register .......................................................................10 
5.2.11 
Upgrade InfoPath Forms.........................................................................10 
6 
IT Technical Projects.............................................................................................................. 10 
6.1 
Estate Change and Building Infrastructure Projects .......................................10 
6.2 
Wide Area Network Upgrade ..........................................................................11 
6.3 
Infrastructure Replacement Programme.........................................................11 
6.3.1 Server & Network Infrastructure Replacement ...............................................11 
6.3.2 Citrix Upgrade.................................................................................................11 
6.3.3 Telephone System Replacement....................................................................11 
6.3.4 Desktop Systems Replacement......................................................................11 

6.4 
Mobile Working ...............................................................................................11 
6.5 
NHS Mail.........................................................................................................12 
7 
Horizon Scanning - Potential IT Developments .................................................................. 12 
7.1 
Open Access Network ....................................................................................12 
7.2 
In-house Call Centre Technology/Interface with External Call Centre............12 
7.3 
Virtual Clinics ..................................................................................................12 
7.4 
Expansion of Videoconferencing System .......................................................12 
7.5 
Estates Access Control System......................................................................13 
7.6 
Extend Data Warehouse & Reporting.............................................................13 
8 
The Proposed IT Work Plan for 2010-11............................................................................... 13 
9 
IT Capital Requirement 2010-11 ............................................................................................ 14 
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9.1 
IT Capital Requirements from IM&T Strategy .................................................14 
9.2 
IT Capital Requirements for the proposed 2010-11 IT Work Plan ..................14 
10 
Recommendations ................................................................................................................. 15 
11 
Appendix 1 - Resourcing of the 2010-11 IT Work Plan ....................................................... 16 
12 
Appendix 2- Potential Projects (without IT resource)......................................................... 18 
 
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IT Workplan 2010-11 
Version: Draft 0.4   
1 Purpose 
This report is to provide EMT with a proposed IT Work Plan for 2010-11 to ensure 
projects are in line with the Trust’s business plans and allow prioritisation of available 
resources to support Trust developments and change programmes. The agreed plan 
will also need to align with the proposed capital programme for 2010-11 managed 
through the Investment Planning Group. 
2 IM&T 
Strategy 
The Trust’s IM&T Strategy for the period 2007 to 2011 was approved by the Board in 
February 2008. The development of the strategy encompassed the strategic 
objectives of the Trust and the associated Foundation Trust requirements and was 
aligned with the Integrated Business Planning process.  
The strategy set out a series of projects with indicative timescales for implementation. 
This has been used to further develop the IT work plan for 2010-11 alongside the 
requirements identified within this year’s business planning process. 
It is anticipated that a new IM&T strategy will need to be developed during 2010-11 
based on, and supporting, the new Trust Integrated Business Plan for the next 5 
years, 2011-15. 
3 NHS 
Operational 
Framework 
The NHS Operating Framework for 2010/11 sets out the key health informatics 
themes to support the transformation of health services, and in particular to take 
forward the Quality, Innovation, Productivity and Prevention (QIPP) agenda: 
connecting all, supporting new models of care, impacting transaction costs and 
integrated planning and performance.  These Informatics planning requirements have 
been used to further inform the Trust’s IT work plan and priorities. 

IT Resourcing for the Work Plan 
IT resources for project work are available from four main areas;  
•  Operations Team for new technology based projects,  
•  Desktop Services Team for PC based projects,  
•  Voice & Data Services Team for IT provision on new sites & site 
changes,  
•  Systems Development, Project management and Business Analysis 
Teams for information systems projects.  
The table below shows the current IT resources with an estimate of average 
availability for projects compared to the mainstream day to day support and 
maintenance work. It should be noted that smaller requirements are automatically 
handled by the appropriate teams as part of the normal IT work request process. 
 
 
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IT Workplan 2010-11 
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Permanent  Total IT Staff  
Day to Day 
RiO 
Additional
IT Staff  
(Including RiO 
Support 
Project  Projects 
IT Service Area Teams 
temporary 
Work 
 
staff and 
(BAU) 
contractors) 
Voice & Data Services 





Helpdesk 





Desktop Services 





Registration Authority 





Operations (Servers and 





Network) 
Systems Development & 





Support 
MHIS/RiO Support 





Project Management 





Business Analysis 

11 

10 

Total 
41 
59 
23 
28 

 
The IT department also has a non-pay budget of approximately £1 Million which is 
committed to ongoing IT maintenance and support costs. This has been 
supplemented in 2010-11 with funding for the revenue consequences of infrastructure 
projects which consists of: 
•  47K Support and maintenance costs of the citrix upgrade 
•  146K Part year costs for WAN Upgrade 
With the current large allocation of IT resources and IT management time dedicated 
to the RiO project the capacity within IT to undertake additional projects within the 
available IT resources is limited for the 2010-11 financial year. However as additional 
project funding is available, allowing additional contract IT staff to be recruited, this 
has allowed some extra projects to be included in the work plan. 
The additional revenue funding identified for 2010-11 projects consists of: 
•  200K Allocation for the IT Work Plan 
•  130K Travel Expenses Project. 
It should be noted that there are risks associated with the contractor approach that 
will need to be considered and managed mainly relating to the current shortfall in IT 
staff accommodation and the IT management capacity to recruit to, and manage, the 
additional staff and projects.  

IT Systems Development Projects  
The following development and change projects have been identified for potential 
inclusion in the IT Work Plan for 2010-11. 
5.1 Committed 
Projects 
The following projects are either underway or mandated with funding and 
resources committed.  
 
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IT Workplan 2010-11 
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5.1.1 RiO 
Implementation 
The Full Business Case (FBC) for the implementation of RiO was approved by 
the Trust Board in November 2009. The programme is already well underway 
and will run through to March 2011. This is a major programme of work that 
includes the following projects: 
•  Creation of a Registration Authority. 
•  Infrastructure upgrade to NPfIT requirements 
•  Implementation of ITIL based service management including the 
replacement of the helpdesk system and introduction of a telephone call 
management system 
•  Development of a Data Warehouse & reporting solution 
•  RiO system implementation including data migration, system 
configuration, testing, go-live and roll-out. 
•  Business process transformation and change management. 
•  Clinical record redesign 
As this is a major objective for the Trust it is expected that this will continue to 
require prioritisation of IT resources for 2010-11.  
5.1.2  Electronic Staff Changes 
This development project has been identified as a requirement by both the 
RiO and work structures projects and also in recommendations from a recent 
internal audit report into HR processes. The requirement is to further develop 
web based forms with full authorisation processes to manage staff and team 
changes and integrate them with all corporate systems (e.g. RiO, ESR and 
eFIN). 
5.1.3  Care Clusters and PBR Interim System 
As the RiO system does not yet support the recording of care clusters and 
PBR there is a requirement to provide an appropriate interim solution to 
record the HoNOS and cluster data to enable payment by results and support 
the Trust’s service redesign work. Initial design work is underway. This is a 
requirement from the 2010-11 operating framework. 
5.1.4  Medical Devices Register 
NCAS has identified the requirement for a medical devices register to store 
asset and maintenance information for our medical devices many of which are 
managed through a number of SLAs with other Trusts. This will require the 
procurement and implementation of a new system. 
5.1.5  Ward to Board - CQC Evidence System 
NCAS has identified the requirement for a system to store and retrieve 
evidence for our CQC registration. An interim solution has been identified 
whilst an investigation to define requirements for a corporate solution is 
undertaken.  
 
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5.1.6  Business Expenses System 
As part of the CRES plans the People and operations directorates have 
identified a requirement for a system to better collect, manage and monitor 
travel and sundry expenses. Initial investigations have identified potential 
options for procurement of a managed service which will require some IT 
involvement in the project. 
5.1.7  Ourspace - Phase 2 
Introduction of Knowledge Management, collaboration tools, ward and team 
sites – inclusive of digital dashboards (arising out of data warehouse created 
through RiO implementation).  
5.1.8  HR Call/Case Management System 
The People directorate has identified a requirement for a system to support a 
new service centre approach and manage a supporting knowledge base of 
HR advice and guidance. The requirements specification and initial 
investigations into potential solutions are underway using contract resources.  
5.1.9  Sickness Absence Monitoring and Assurance System 
The People directorate has identified a requirement for a system to provide an 
Absence Monitoring and Assurance application. This would be the 
development of a web based system by which team's absences are recorded 
and more importantly, that AWP evidence that the appropriate action has 
been undertaken e.g. they have conducted a return to work interview. This 
would eventually be part pf the HR call/case management system but would 
initially be a standalone system due to the urgency of the requirements. 
 
5.2 
Requested Systems Development Projects 
5.2.1  Sustainable Travel Project 
This sustainability project includes the requirement for two new systems. A 
system for managing staff vehicle document checking and a system for pool 
car booking & management for access to pool cars via an online booking 
system and the cars to have transponders to report back on their use. 
5.2.2 PSCAL 
Costing 
System 
This project could build on the implementation of PSCAL and reference 
costing to enable the Trust to better fulfil the contractual requirements of 
reporting to commissioners, delivering Service Line Reporting in line with 
Monitor requirements and to develop tariff based reporting for Payment by 
Results. The proposed project could further implement the PSCAL system for 
service line reporting or consider other alternative to develop the financial 
infrastructure to support PBR.  
5.2.3  Enhanced Use of RosterPro 
This project would be to implement the new “Roster Pro Central” functionality 
and further integrate with eFIN, MLE and the ESR system by utilising the 
outbound interfaces from ESR. 
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5.2.4 Upgrade 
Safeguard 
The current Safeguard system uses a proprietary database. A SQL upgrade is 
available for implementation which would provide better access to the data 
and potentially allow integration with the data warehouse. Interfaces from the 
system with MHIS/RiO and ESR need to be redeveloped and enhanced.    
5.2.5  Collaborative Financial Budget Planning 
The upgrade of the eFinance system in the last financial year included the 
purchase of the collaborative planning module. In order to improve the budget 
setting process and support financial planning for SBUs this functionality could 
be implemented in readiness for the next business planning cycle. 
5.2.6  Trust Internet Site Redesign 
This project is to replace the current AWP Web Site with a new redesigned 
version to better support the requirements of Freedom of Information and 
Foundation Trust Status. 
5.2.7  Medicines Information System 
The Pharmacy Service has identified the requirement for the implementation 
of the MiDatabank system to enable Pharmacists to record, manage and store 
their pharmacy enquiries. This is the national system that has been adopted 
by the UK Medicines Information Network which comprises over 200 centres 
in hospitals throughout the UK. 
5.2.8 Solicitors 
Knowledge 
Database 
The Trust solicitor has identified the requirement for a knowledge database to 
store legal advice received or given and share this across the Trust. 
5.2.9  Estates Service Desk  
This is a small project to roll-out the in-house developed system for 
maintenance requests beyond PFI sites. 
5.2.10  Estates Property Register  
Following the decision of the Estates Department to not implement the 
intranet property register and their development of an interim access database 
to meet their requirements a need has been identified to re-develop the 
system to allow it to be integrated with data warehouse developments and 
allow the information it to be made available across SBUs and Directorates.  
5.2.11  Upgrade InfoPath Forms 
Following the move to Share point 2007 there is a need to retire all the 
InfoPath forms developed in the previous version (SharePoint 2003) and 
replace with new 2007 versions. 

IT Technical Projects 
The following projects relate to the maintenance and improvement of the technical 
infrastructure that supports the Trusts provision of IT services. The following technical 
projects are either underway or are mandated with funding and resources committed. 
6.1 
Estate Change and Building Infrastructure Projects 
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These are projects that require IT support in relation to the installation, changes 
and re-provision of IT core infrastructure on AWP sites as required by estate 
changes. IT services are currently involved in the following estates projects that 
will continue into 2010-11: 
•  Acer Unit/Elizabeth Casson “exchange of sites” 
• Swindon 
reconfiguration 
•  Withdrawal of CAMHS services from AWP sites  
6.2 
Wide Area Network Upgrade 
A business case has been developed with the Operations Directorate to provide 
a “fit for purpose” Wide Area Network for all Trust main bases that will ensure 
suitable access to RiO, improve response times for system users and allow the 
use of new technologies. It requires significant capital and revenue investment 
which has been included within the integrated business plan.  
6.3 
Infrastructure Replacement Programme 
The rolling infrastructure replacement programme is based on the IT 
Infrastructure Replacement Policy. The objectives of the policy are to ensure the 
Trusts IT infrastructure is kept up to date to ensure its reliability, resilience, 
maintainability, and supportability. Ensuring it remains at sufficient specification 
to meet both national standards and Trust requirements for efficient use of its 
business systems. Business cases have been produced and capital funding 
agreed for the following: 
6.3.1  Server & Network Infrastructure Replacement 
This project to replace servers and network infrastructure equipment at 
the end of its lifecycle will require £250K capital allocation in 2010-11.  
6.3.2 Citrix 
Upgrade 
Trust wide roll-out of the replacement Citrix infrastructure procured in 
2009/10 and required to support the RiO implementation and thin client 
carbon reduction scheme.  
6.3.3 Telephone 
System 
Replacement 
This project to replace the telephone systems at Hillview Lodge and 47 
The Boulevard which are at the end of their lifecycle will require 110K 
capital allocation. 
6.3.4  Desktop Systems Replacement 
This project to replace a fifth of the Trust’s PCs, laptops and printers 
will require a capital allocation of £505K.  
6.4 
Mobile Working  
A project commenced last year with a pilot mobile IT solution, based on 3G 
wireless enabled laptops using citrix access and RSA tokens. It will be further 
developed to include integration with WiFi technology and an operational trial 
undertaken to test the solution in the field. If successful it will require the 
associated HR policies to be developed to support any move to mobile and 
home based working in readiness for any Trust wide deployment. This 
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development supports the “connect all” ambitions of the 2010-11 operating 
framework. 
6.5 NHS 
Mail 
The National NHS Mail System has been migrated to the Microsoft Exchange 
platform. This could now provide a replacement to the Trust’s internal email 
system which is based on Exchange and Outlook. A project is required to 
investigate the feasibility of such a move and if possible prepare the supporting 
business case for implementation. This is a requirement of the 2010-11 
operating framework. 

Horizon Scanning - Potential IT Developments  
The following new technical developments have been identified which could provide 
the potential for new innovative approaches . 
7.1 
Open Access Network 
The Trust’s current network infrastructure is by necessity very secure and 
therefore subject to many constraints. In order to provide better access for 
service users, partner organisations, students, external trainers etc. this project 
would investigate the potential to create a separate “open access network” 
based on the existing infrastructure but separate from the core secure network 
used by staff to access service user information. This would then allow access 
to facilities not available due to security constraints, such as webmail, instant 
messaging, web cams, and also allow partner organisation access without the 
associated security risks. It would still be possible to access the Trust’s systems 
from this open access network securely using the citrix infrastructure when 
required. This would be important for the use of mobile devices allowing them to 
directly connect to the network on AWP sites. 
7.2 
In-house Call Centre Technology/Interface with External Call Centre 
The integrated business plan includes the provision of a single point of access 
for referral management. This is likely to require either the further 
implementation of in-house call centre technology or interfacing with an external 
call centre provider as part of the service redesign project. This will also have 
implications for other future corporate helpdesk service developments.  
7.3 Virtual 
Clinics 
As part of the CAMHS service development the requirement to provide “virtual 
clinics” utilising web cams and/or instant messaging was been identified. This 
requires the development of appropriate systems and governance measures to 
enable the use of this technology. Initial scoping work is required to develop the 
service requirements and test the technology in order to prepare a business 
case. 
7.4 
Expansion of Videoconferencing System  
A business case was developed and being considered for the further expansion 
of videoconferencing across the Trust to provide smaller more mobile systems 
to provide wider access for small meetings in support of the carbon reduction 
strategy. However it has recently been announced that the Connecting for 
Health N3 Supplier, BT,  will in the coming year be providing centrally managed 
videoconferencing facilities, including support service provision, which should 
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be investigated as a possible cost effective solution for such an expansion 
project. 
7.5 
Estates Access Control System  
There is the potential for the Trust to implement a central access control system 
to manage security across Trust sites. Historically these have been managed off 
the network on a site by site basis with no central co-ordination to ensure 
access rights are added changed and removed in an effective and efficient 
manner.  
7.6 
Extend Data Warehouse & Reporting  
There is the potential for the exploit the benefits of arising from the introduction 
of a Business Intelligence solution via integration with other corporate systems 
(e.g. ESR) and presentation via Ourspace.  
 

The Proposed IT Work Plan for 2010-11 
The following priorities have been used to develop the IT work plan for 2010-11 from 
the identified projects: 
 
•  RiO Project work and projects with a direct RiO dependency  
 
•  Priorities from the 2010-11 Operating Framework and Trust Action Plans 
 
•  Maintaining Business as Usual  
 
•  Approved and funded estates capital projects with IT requirements 
 
This prioritisation has been used to produce a resourced IT work plan for 2010-11 
shown in Appendix 1. In order to undertake the identified projects in the plan requires 
the funding of additional IT resources. This would include a mix of project 
management, business analysis and systems development skills for their 
implementation plus the requirement for ongoing systems support resources in 2011-
12 and onward for any of the new systems implemented. On the assumption that the 
projects are of medium size of around four months duration the indicative resources 
needed for each would be: 
 
•  Project Manager 0.5 for 4 months 
 
•  Business analyst 0.5 for 4 months 
 
•  Developer full time (required for in-house solutions) for 3 months 
 
•  Ongoing infrastructure/applications support of 0.2 for each system. 
 
This is estimated to be in the region of £200K using PASA agency prices, plus any 
capital requirement for system purchases.  
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The remaining projects that cannot be funded/resourced at present are shown in 
Appendix 2 with an indication of their likely resource requirements. To undertake 
more of these projects as part of the work plan consideration would need to be given 
to expanding IT management capacity in addition to funding for the additional project 
resources that would be required. Consideration should also be given to the risk of 
non delivery of other elements of the work plan from setting a potentially too 
challenging IT programme. 
As the Trust’s business priorities can change as the year progresses it is suggested 
that the IT Work Plan is reviewed quarterly by EMT. This would provide EMT with an 
update on progress and allow the revision of the plan to reflect the latest business 
priorities and any identified requirements arising from the Programme Improvement 
Board.   

IT Capital Requirement 2010-11 
In support of the IM&T Strategy Implementation and the associated IT Work Plan for 
2010-11 capital investment requirements have been identified. 
9.1 
IT Capital Requirements from IM&T Strategy  
The estimated capital investment requirements for the three years included 
within the approved IM&T Strategy for 2007-11 are shown below. 
 
IM&T Strategy Estimated Capital 
2008/2009 
2009/2010  
2010/2011  
Expenditure  
 £'000 
£'000 
£'000 
Infrastructure Replacement Projects 
585
585 
585
RiO Project 
780
780 
200
Networking Projects 
0
600 
600
Business Intelligence & Systems Projects 
200
100 
100
Grand Total (Capital Expenditure Items) 
1565
2065 
1485
 
9.2 
IT Capital Requirements for the proposed 2010-11 IT Work Plan  
Based on the IT Work Plan for 2010-11 outlined above the following IT capital 
investment would actually be required in 2010-11. 
 
Estimated 
Required 
Capital Expenditure  
2010/2011 
2010/2011  
 £'000 
£'000 
Telephone system replacement 
 
110
Infrastructure replacement/enhancement 
 
645
Desktop replacement 
 
500
New desktop equipment 
 
150
Infrastructure Replacement Projects Total 
585 
1405
 
 
WAN Upgrade 
 
470
Mobile Working 
 
160
Networking Projects Total 
600 
630
 
 
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IT Workplan 2010-11 
Version: Draft 0.4   
Estimated 
Required 
Capital Expenditure  
2010/2011 
2010/2011  
 £'000 
£'000 
NCRS Project – RiO Implementation 
 
300
NCRS Project Total 
200 
300
 
 
CQC System 
 
60
Medical Devices System 
 
60
Business Intelligence & Systems Projects Total 
100 
120
 
 
Grand Total (Capital Expenditure Items) 
1485 
2455
 
The total amount of capital required in 2010-11 is therefore £2,455. This is 
significantly higher than the overall resources identified in the approved 
Strategy. The difference is due to the major increases in IT infrastructure and 
desktop equipment deployed over the years that now require replacement or 
upgrading.  
Business cases will be produced for each of these capital projects and 
submitted to the investment planning group for recommendation of capital to 
EMT and the Trust Board. 
10 Recommendations 
EMT is recommended to: 
•  Agree the priorities, projects and additional funding for the proposed IT Work 
Plan for 2010-11 to support the implementation of the Trust’s current IM&T 
Strategy. 
•  Identify any further projects (from Appendix 2) required to support the Trust’s 
business objectives for 2010-11 that should be costed and further considered 
for inclusion in the IT work plan. 
•  Support the identified capital requirements for IT investment in 2010-11. 
•  Support the development of a new Trust IM&T strategy for 2011-15. 
•  Agree to review the IT Work Plan quarterly allowing the revision of the plan to 
reflect the latest business priorities and any identified requirements arising 
from the Programme Improvement Board.   
 
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IT Workplan 2010-11 
Version: Draft 0.4   
11 
Appendix 1 - Resourcing of the 2010-11 IT Work Plan  
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IT Workplan 2010-11 
Version: Draft 0.4   
Q2 10
Q3 10
Q4 10
Q1 11
ID
Proposed Project Resourcing
Resources
Owner
Start
Finish
Duration
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
1
RiO
All areas (27+)  
Ops
01/04/2010
01/04/2011
52.4w
Business process transformation and 
2
01/04/2010
01/04/2011
52.4w
change management
RiO implementation; data migration, 
3
system configuration, training, testing and 
01/04/2010
30/03/2011
52w
roll-out
Creation of Registration Authority, 
4
01/04/2010
01/04/2011
52.4w
provision of SmartCards
5
Infrastructure upgrade
01/04/2010
01/04/2011
52.4w
New IT Service Desk System & Call 
6
01/04/2010
01/06/2010
8.8w
logging 
Creation of Data Warehouse & Reporting 
7
01/04/2010
01/04/2011
52.4w
Solution
8
Clinical record redesign
01/04/2010
01/04/2011
52.4w
9
10
HR Call/Case Management System (phase 1) Sys dev (1.5)
People
01/07/2010
29/10/2010
17.4w
11
Sickness/Absence Monitoring 
Sys dev (0.5)
People
01/04/2010
01/07/2010
13.2w
12
Business Expenses Systems
Sys dev (0.5)
People
01/04/2010
01/09/2010
22w
13
Electronic staff changes
Sys dev (1.25)
F&C
01/04/2010
30/09/2010
26.2w
14
PBR Interim System
Sys dev (1.25)
MDir
01/04/2010
01/10/2010
26.4w
Ward 2 Board - CQC Evidence System
15
Sys dev (0.5)
NCAS
01/04/2010
30/09/2010
26.2w
16
Medical Devices Register
Sys dev (1)
NCAS
03/05/2010
30/09/2010
21.8w
17
01/04/2010
01/04/2010
.2w
18
Citrix Upgrade
Ops (2)
F&C
01/04/2010
30/06/2010
13w
19
Server & Network Replacement (BAU)
Ops (0.5)
F&C
01/07/2010
01/04/2011
39.4w
20
WAN Upgrade
Ops (1 + Contract)
F&C
01/07/2010
31/03/2011
39.2w
21
NHSmail Feasability
Ops (0.5)
F&C
01/09/2010
30/12/2010
17.4w
22
23
Telephone system replacements (BAU)
Voice (1)
Ops
01/06/2010
31/12/2010
30.8w
24
Swindon Reconfiguration
Voice/Desktop (0.5)
Ops
01/09/2010
31/03/2011
30.4w
25
CAMHS sites withdrawal
Voice/Desktop (0.5)
OPs
01/04/2010
30/04/2010
4.4w
26
Acer/Elizabeth Casson
Voice/Desktop (0.5)
Ops
01/04/2010
28/02/2011
47.6w
27
28
PC replacement Programme (BAU)
Desktop (1)
F&C
01/04/2010
31/03/2011
52.2w
29
Mobile Working Technology Operational Trial
Desktop/Ops (0.5)
Ops
01/06/2010
31/08/2010
13.2w
 
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IT Workplan 2010-11 
Version: Draft 0.4   
 
12 
Appendix 2- Potential Projects (without IT resource) 
Q2 10
Q3 10
Q4 10
Q1 11
ID
Projects Requiring Resourcing
Resources
Owner
Start
Finish
Duration
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
Jan
Feb
Mar
1
Sustainable Travel Project
Sys Dev (1.5)
Ops
01/04/2010
31/08/2010
21.8w
Enhanced use of RosterPro (Ali & RosterPro 
2
Sys dev (0.5)
People
01/04/2010
30/09/2010
26.2w
Central)
3  PSCAL Costing System
Sys dev (0.5)
F&C
01/10/2010
31/12/2010
13.2w
4
Collaborative Financial Budget Planning
Sys Dev (0.5)
F&C
01/10/2010
01/04/2011
26.2w
5
Upgrade InfoPath forms (2007)
Sys dev (1.0)
F&C
03/01/2011
02/04/2012
65.2w
6
Trust Internet site redesign
Sys Dev (1)
CEO
01/04/2010
29/09/2010
26w
7
Solicitors knowledge database
Sys Dev (1)
CEO
03/01/2011
31/03/2011
12.8w
8
Upgrade Safeguard
Sys Dev (0.5)
NCAS
03/01/2011
31/03/2011
12.8w
9
Estates Service Desk
Sys Dev
Ops
01/04/2010
30/04/2010
4.4w
10
Estates Property Register
Sys Dev (1)
Ops
01/10/2010
31/12/2010
13.2w
11
Medicines Information system
Sys Dev (0.5)
MDir
01/09/2010
31/12/2010
17.6w
 
 
 
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