This is an HTML version of an attachment to the Freedom of Information request 'TV Licence Residential Care'.

 
British Broadcasting Corporation Room BC2 A4 Broadcast Centre White City Wood Lane London W12 7TP  

Telephone 020 8008 2882 Email xxx@xxx.xx.xx 
 
 
  
 
Information Rights 
bbc.co.uk/foi 
bbc.co.uk/privacy 
 
Ms J. Lawrence 
Via email: xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx 
 
 
12 September 2017 
 
 
Dear Ms Lawrence 
 
Request for Information – RFI20171222 
 
Thank you for your request of 15th August 2017 under the Freedom of Information Act 2000 (‘the Act’) 
seeking the following information: 
 
“In Residential Care providing you meet the condititions[sic] residents qualify for a £7-50 yearly tv licence.i  
live in independent [sic]/assisted living  we meet all the criteria except we have two guest rooms instead of 
one. 
Under licencing rules guest rooms have to pay a full tv licence regardless . 
What i would like you to explain to me is how having a extra guest room which has to pay a full tv licence 
impacts on residents not being allowed the reduced tv licence in residential care. 
Also bearing in mind that a block with minimum of four units can have the reduced licence if meet 
requirements and we have 82 flats in two blocks so obviously need more than one guest room as more 
than one occupant could need to use it at any time.”
 
 
Please note that “TV Licensing” is a trade mark used by companies contracted by the BBC to administer 
the collection of television licence fees and enforcement of the television licensing system. The majority of 
the administration of TV Licensing is contracted to Capita Business Services Ltd (‘Capita’). Over-the-
counter services are provided by PayPoint plc (‘PayPoint’) in the UK, and by the Post Office in the Isle of 
Man and Channel Islands. Marketing and printing services are contracted to Proximity London Ltd. Media 
services are contracted to Media Planning Limited trading as Havas Media UK. The BBC is a public 
authority in respect of its television licensing functions and retains overall responsibility. 
 
Please be advised that the Act gives a general right of access to all types of recorded information held by 
public authorities; and we are not required to create new information to respond to a request, or give a  
judgement or opinion that is not already recorded. This is a query rather than a request for recorded 
information and therefore falls outside the scope of the Act.  
 

In line with our duty to advise and assist you, I note that during the period August to November 2016 you 
submitted four requests - RFI20161575, RFI20161755, RFI20161667 and RFI20162058 - concerning 
eligibility requirements of sheltered housing in respect of Accommodation for Residential Care  
Concessionary TV Licences. During the course of these previous requests you have been signposted to the 
relevant legislation, as information freely available elsewhere, and I can confirm that TV Licensing’s practises 
are consistent with this legislation. I consider that the BBC has fulfilled its duty under the Act to provide 
you with recorded information relevant to your ongoing requests on this subject matter and we have 
nothing further to add. 
 
To reiterate my response to your request RFI20161667, the TV Licensing Customer Relations team is fully 
qualified to answer these particular queries and you may contact the team via email on tvl-
xxxxxxxx@xxxxxx.xx.xx.
 
 
Appeal Rights 
 
If you are not satisfied with this response, you have the right to an internal review by a BBC senior 
manager or lawyer. Please contact us at the address above, explaining what you would like us to review 
under the Act and include your reference number. 
 
If you are not content with the internal review, you have the right to appeal to the Information 
Commissioner’s Office.  Their address is:  Information Commissioner's Office, Wycliffe House, Water 
Lane, Wilmslow SK9 5AF. Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) or visit their 
website at https://ico.org.uk/ 
 
Yours sincerely 
 
 
 
 
 
Rupinder Panesar 
Freedom of Information Advisor, TV Licensing Management Team 
 
 
 
 
 
 
 
 
 
 
 
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