British Broadcasting Corporation Room BC2 A4 Broadcast Centre White City Wood Lane London W12 7TP
Telephone 020 8008 2882 Email firstname.lastname@example.org
Ms J. Lawrence
Via email: email@example.com
12 September 2017
Dear Ms Lawrence Request for Information – RFI20171222
Thank you for your request of 15th August 2017 under the Freedom of Information Act 2000 (‘the Act’)
seeking the following information:
“In Residential Care providing you meet the condititions[sic] residents qualify for a £7-50 yearly tv licence.i
live in independent [sic]/assisted living we meet all the criteria except we have two guest rooms instead of
Under licencing rules guest rooms have to pay a full tv licence regardless .
What i would like you to explain to me is how having a extra guest room which has to pay a full tv licence
impacts on residents not being allowed the reduced tv licence in residential care.
Also bearing in mind that a block with minimum of four units can have the reduced licence if meet
requirements and we have 82 flats in two blocks so obviously need more than one guest room as more
than one occupant could need to use it at any time.”
Please note that “TV Licensing” is a trade mark used by companies contracted by the BBC to administer
the collection of television licence fees and enforcement of the television licensing system. The majority of
the administration of TV Licensing is contracted to Capita Business Services Ltd (‘Capita’). Over-the-
counter services are provided by PayPoint plc (‘PayPoint’) in the UK, and by the Post Office in the Isle of
Man and Channel Islands. Marketing and printing services are contracted to Proximity London Ltd. Media
services are contracted to Media Planning Limited trading as Havas Media UK. The BBC is a public
authority in respect of its television licensing functions and retains overall responsibility.
Please be advised that the Act gives a general right of access to all types of recorded information held by
public authorities; and we are not required to create new information to respond to a request, or give a
judgement or opinion that is not already recorded. This is a query rather than a request for recorded
information and therefore falls outside the scope of the Act.
In line with our duty to advise and assist you, I note that during the period August to November 2016 you
submitted four requests - RFI20161575, RFI20161755, RFI20161667 and RFI20162058 - concerning
eligibility requirements of sheltered housing in respect of Accommodation for Residential Care
Concessionary TV Licences. During the course of these previous requests you have been signposted to the
relevant legislation, as information freely available elsewhere, and I can confirm that TV Licensing’s practises
are consistent with this legislation. I consider that the BBC has fulfilled its duty under the Act to provide
you with recorded information relevant to your ongoing requests on this subject matter and we have
nothing further to add.
To reiterate my response to your request RFI20161667, the TV Licensing Customer Relations team is fully
qualified to answer these particular queries and you may contact the team via email on tvl-
firstname.lastname@example.org. Appeal Rights
If you are not satisfied with this response, you have the right to an internal review by a BBC senior
manager or lawyer. Please contact us at the address above, explaining what you would like us to review
under the Act and include your reference number.
If you are not content with the internal review, you have the right to appeal to the Information
Commissioner’s Office. Their address is: Information Commissioner's Office, Wycliffe House, Water
Lane, Wilmslow SK9 5AF. Tel: 0303 123 1113 (local rate) or 01625 545 745 (national rate) or visit their
website at https://ico.org.uk/
Rupinder Panesar Freedom of Information Advisor, TV Licensing Management Team