Freedom of Information Team
Central Mail Unit
Newcastle Upon Tyne
By email: firstname.lastname@example.org
Date: 15 February 2018
Dear M Boyce Freedom of Information Act 2000 (FOIA)
Thank you for your email of 24 October 2017 asking HMRC to carry out an internal review of
our response to your information request. I am sorry for the delay in replying to you. Your request
On 4 August 2017 you asked HMRC for the following information:
(1) How many case reports in the 2015-16 reporting year requested by the Adjudicator's
Office (AO) from HMRC took more than 30 working days to arrive at the AO?
(2) How long did it take the AO, on average, during the 2015-16 reporting year, to send
copies of reports from HMRC to complainant's?
(3) What was the longest wait in the 2015-16 reporting year that a complainant had to wait
for the AO to send the complainant a copy of a requested HMRC report? That is the time
taken for HMRC to send the AO a requested report, and then the time taken for the AO to
send the complainant a copy of that report?
(4) What was the longest time in the 2015-16 reporting year it took the AO to complete an
investigation/complaint about HMRC from date of receipt of the complaint to final date the
complainant received the AO decision?”
We replied on 5 September 2017 stating your request was vexatious and, in accordance
with section 14(1) of the FOIA, we would not be taking it any further. Internal review
In your email of 24 October 2017, you stated you were not satisfied with our reply and that
the Information Commissioner would not consider your case until we had carried out an
The purpose of an internal review is to consider whether your request was handled correctly
under the terms of the FOIA.
Information is available in large print, audio and Braille formats.
Text Relay service prefix number – 18001
We received your request on 4 August 2017 and responded by email on 5 September 2017.
This was within the statutory deadline in compliance with section 10(1) of the FOIA. The
response also set out HMRC’s review procedure and your right to complain to the
Information Commissioner, as required by section 17(7) of the FOIA. Considerations
Your review request questions the accuracy of our response. Having examined your original
request, I do not consider it vexatious and have therefore answered your questions.
(1) 397 out of 1254 reports received were more than 30 days.
(2) On average it took the AO 29.5 days to send a copy of the report to the complainant.
(3) The longest wait in the 2015/2016 reporting year was 307 working days – 241 days for
HMRC to send the report and 66 days for the AO to send the report to the complainant.
(4) The longest time it took the AO to complete an investigation in 2015/2016 from date of
receipt to completion was 250 days Conclusion
I have looked carefully at the way we dealt with your original request, our response and your
email of 24 October 2017. I have overturned the decision to treat your request as vexatious
and provided the requested information. I hope you consider this a satisfactory outcome.
If you are not content with the outcome of this internal review, you can complain to the
Information Commissioner’s Office. Their contact details are available at their website: www.ico.org.uk.
Freedom of Information Team