If you call or write to us, please use this reference:
Telephone: 0000 000 0000
Textphone: 0000 000 0000
Employment and Support Allowance (ESA) 21 July 2017
Your health and work conversation appointment details
Variable1: If Appointee: [We understand you’re acting for
<ClientTitleFirstnameSurname>. The information in this letter is
about <Him/Her>. In this letter, we use the word ‘you’ as if we
were writing to them directly.]
Please find below details of your health and work conversation
The health and work conversation is a type of work focused
interview. This isn’t your Work Capability Assessment.
The conversation isn’t about you looking or applying for work
now, it’s about helping you get into work when you’re able to in
the future. It can help you get to know your work coach and plan
simple steps to help build your confidence and motivation.
Your ESA payments may be reduced if you don’t go to this
work focused interview and you don’t have a good reason.
Your ESA payments may
Your conversation is with:
be reduced if you don’t
go to your interview on
On this date:
[insert date] and
don’t have a good
At this time:
(arrive 10 minutes early)
If you have any
questions about this
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letter or you need it in
Braille, large print or
audio please call us on
What will happen at your appointment
When you arrive at [JCP name], you will be asked to fill in a short
questionnaire about the things that matter to you. The answers
you give will help you have a better conversation with your work
coach and help them find the best support for you.
You and your work coach will use simple tools to talk about an
action that you may want to do, and plan how you can do it.
You’ll be able to talk openly to your work coach who can put
together a plan of support to help you get into work when you’re
You don’t have to talk about your disability, illness or health
condition during or prior to your health and work conversation if
you don’t want to. However, this information may help your work
coach give you the best support they can.
Getting help and support
You’re welcome to bring someone with you if you want to. The
person you bring should know and understand you and your
needs (for example, a relative, support worker or friend. They
must be 16 or over).
Please call your work coach on [insert number] if:
you need help with costs, like registered childcare,
replacement registered adult care or travel
you need help to get to your appointment
you need help to arrange an interpreter or need support in
another way to communicate
you’re a lone parent with a child under the age of one
If you can’t make your health and work conversation
If can’t attend, please call your work coach straightaway on
[insert number]. Your work coach will be able to arrange another
date and time for you. You must have this work focused
interview or your ESA payments may be reduced.
The health and work conversation isn’t a Work Capability
Assessment. The details of this health and work conversation will
not be shared with the healthcare professional that carries out
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Our opening hours are Monday to Friday, 9am to 5pm.
Equality and Diversity
We are committed to treating people fairly,
regardless of their disability, ethnicity, gender,
sexual orientation, transgender status, marital
or civil partnership status, age, religion or
beliefs. Please contact us if you have any
Calls to 0345 numbers cost no more than a
standard geographic call, and count towards
any free or inclusive minutes in your landline
or mobile phone contract.
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