Department for Work and Pensions (DWP)
Central Freedom of Information Team
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx
Our reference: FoI 1939
Date: 4 July 2017
Dear Mr Williams,
Thank you for your Freedom of Information request received on 5 January
2017.
You asked “
Please provide me with any management information on how long
it is taking to conduct a mandatory reconsideration in universal credit.
Ideally, I would like this information broken down by month since April 2016. If
any detail is held showing how long it takes to conduct a mandatory
reconsideration in a UC case dependent on type of request (eg WCA
challenge, sanction, challenge to amount of earnings etc) that would be
appreciated.
Please also disclose any performance indicators which are used for how long
a mandatory reconsideration should take in a UC case and details of
performance against those indicators.”
We do not currently have a performance measure which looks across
Universal Credit as a whole. However, within Live Service we have been
monitoring the proportion of mandatory reconsiderations completed within 10
days, with the standard expectation being to complete 90% within this time
frame.
The following shows performance between April 2016 and January 2017
looking at all mandatory reconsiderations completed within each month.
It is not currently possible for us to break this down by the type of request (eg
WCA challenge, sanction, challenge to amount of earnings). Please note that
the figures supplied are derived from unpublished information and have not
been quality assured to National Statistics or Official Statistics publication
standard. They should therefore be treated with caution.
If you have any queries about this letter please contact me quoting the
reference number above.
Yours sincerely,
DWP Central FoI Team
Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx or by writing to: DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two
months of the date of this letter.
If you are not content with the outcome of the internal review you may apply directly to the
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a
decision unless you have exhausted our own complaints procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745