This is an HTML version of an attachment to the Freedom of Information request 'Guides'.

 
Department for Work and Pensions (DWP) 
Central Freedom of Information Team 
 
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx 
 
Our reference: 1705 
 
Date:
 10 May 2017 
 
Dear Barbara Sunley 
 
Thank you for your Freedom of Information request received on 17th April 
2017. You asked: 
 
 
Could you send me copies of these guides .Decision making and appeals (1) 
case recorder DMAR  (2) contingency guide (3) known problems guide (4) 
release contents guide (5)user guide  .Quality assurance frame work guides 
(1) customer experience (2) ESA -IBR decision making and mandatory 
reconsideration plus DISC3 user guide .Customer management medical 
guidance -decision makers guide .Lastly vulnerability instructions -additional 
support for individuals 
 
 
DWP Response:  
 
Please see the attached PDF documents showing an up to date copy of the 
information as requested above: 
 
1.  Decision making and appeals - Case recorder DMAR 
  DMACR - Management Information Guidance 
  DMACR - Staff Administration 
  DMACR - User Guidance 
 
2.  Decision making and appeals - Contingency guide 
  DMAS Contingency Guide 
 Cancellation 
Notification 
  LMDMA Decision Notification 
 MI 
Record 
  Referral Record Log 
 
3.  Decision making and appeals - Known Problems Guide 
 
4.  Decision Making and appeals - Release Contents Guide 
  22nd September 2014 Release 
  25th August 2014 Release 
  Appeals Reform Release 
  Conditionality and Sanctions ESA Release 
  Conditionality and Sanctions JSA Release 
 

 
  Lone Parent Conditionality Release 
 Release 
6.0 
 Release 
7.0 
 Release 
7.2 
 Release 
8.0 
 Traineeships 
 
5.  Quality assurance frame work - Customer experience 
 
6.  Quality Assurance Framework - ESA_IBR Decision Making & 
Mandatory Reconsideration 
 
7.  Quality Assurance Framework - DISC3 user guide 
  Chapter 09 - Features Hints and Tips 
 DiSC1 
Form 
 
8. Vulnerability instructions - additional support for individuals 
 
9. Customer management medical guidance  
 
There is no guide within our instructions called customer management 
medical guidance. 
 
10.  Decision makers guide 
 
Section 21 of the Freedom of Information Act allows us to direct you to  
information which is already reasonably accessible to you. The Decision 
Makers Guide is available on the GOV.UK website. The guide can be found 
here:  
https://www.gov.uk/government/collections/decision-makers-guide-staff-guide  
 
 
If you have any queries about this letter please contact me quoting the 
reference number above.   
 
Yours sincerely,  
 
DWP Central FoI Team 
 
 
Your right to complain under the Freedom of Information Act 
 
If you are not happy with this response you may request an internal review by e-mailing 
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx or by writing to: DWP, Central FoI Team,  
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two 
months of the date of this letter.  
 
If you are not content with the outcome of the internal review you may apply directly to the 
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a 
decision unless you have exhausted our own complaints procedure. The Information 
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, 
Water Lane, Wilmslow Cheshire SK9 5AF 
 

 
www.ico.org.uk/Global/contact_us  or telephone 0303 123 1113 or 01625 545745