Royal Stoke University Hospital
Ref: FOIA Reference 2017/186
Quality, Safety and Compliance Department
Date: 24th August 2017
Tel: 01782 676474
Rachel Jackson firstname.lastname@example.org
Dear Ms Jackson
I am writing in response to your email dated 22nd March 2017 requesting information under the
Freedom of Information Act (2000) regarding print and mail service. I sincerely apologise for the delay
On 6th April 2017 we contacted you via email as we required clarification on the time frame for Q21.
On 11th April 2017 we replied via email with the following: In relation to Q21 "What is the Trust’s percentage of DNA's (Do not attend)?” I would like to know the
percentage of appointments that patients did not attend from the last full known year.
As of 1st November 2014 University Hospitals of North Midlands NHS Trust (UHNM) manages two
hospital sites – Royal Stoke University Hospital, and County Hospital (Stafford). Therefore the
response below is for the two sites combined from that date where appropriate.
Please refer to the attached spread sheet.
This letter confirms the completion of this request. A log of this request and a copy of this letter will be
held by the Trust.
If you have any queries related to the response provided please in the first instance contact my office.
Should you have a complaint about the response or the handling of your request, please also contact
my office to request a review of this. If having exhausted the Trust’s FOIA complaints process you are
still not satisfied, you are entitled to approach the Information Commissioner’s Office (ICO) and
request an assessment of the manner in which the Trust has managed your request.
The Information Commissioner may be contacted at:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF or via www.ico.org.uk.
If following review of the responses I can be of any further assistance please contact my secretary on
Helen Grocott Information Governance Manager