Your Right to
Where a request for information under the individual right of access is denied, the applicant has the right to
appeal against a decision. Appeals should in the first place be made to Surrey Police where they will be
subject to a review process, but should the applicant still be unhappy they will have the right to appeal to the
This document has been designed to help you to understand how to appeal about the way a request has
been handled. It will help you to decide whether to appeal if you read the questions that follow.
If I am not happy with the way my request for information is dealt with, can I appeal?
Yes, if you have requested information and are not happy with the way we have dealt with your request, you
can use the appeal process.
What can I appeal about?
You can appeal about the range, amount and format of information we send you. You can also appeal about
the way the request was handled, for example, the time it took us to respond to your request, or the way the
letter was worded.
How do I appeal?
It will help if you can give as much information as you can about the request you made, the reason for the
appeal and your contact details. We will need these details to start the appeal process and to keep in contact
with you and update you. In all cases it will speed things up if you quote the reference used when we supply
What happens to my appeal?
When we have enough information to identify your request, we will review what happened. The review will
be conducted by our one of our trained FOI Officers who was not involved in the original response .
We may need to get in touch with you during the review. Once the review is completed, we will send you a
copy of the report. We will process your appeal as expeditiously as possible and in any case within 20
Where it is established that we have not followed the proper procedures, or failed to provide a high quality of
service, we will explain what we will do to make sure it will not happen again. If we should have provided the
information, then we will send you the documents immediately. If we believe after the review that our original
response was correct, we will let you know this and inform you of your options.
What if I am still not satisfied?
If you are still not happy with the way we have dealt with your request and your appeal, you can still go to the
Information Commissioner, who may investigate the matter on your behalf. It is the Information
Commissioner who will decide if they will investigate or not. If they choose to investigate it, we will make all
the information available to the Information Commissioner to investigate. The Information Commissioner is
responsible for ensuring that all public authorities comply with the Act.
Surrey Police, PO Box 101, Guildford, Surrey, GU1 9PE
01483 30007 Fax:
01483 634911 Email: