Substance Misuse Treatment Directory
Public Health Surrey
September 2016
1
Directory Contents
Page No
Introduction to Surrey Public Health
04
Surrey’s Treatment System and glossary
05
Recording Information
05
Confidentiality
06
Assessment
07
Care Planning
08
Harm Reduction
09
Aftercare
09
Advocacy
09
Adult-Specific Services
Advisory Services and 24 hour helpline
Surrey Drug & Alcohol Care
11
Advocacy Services
Matrix
12
Needle Exchange and Supervised Consumption services
Surrey Community Pharmacy Needle Exchange Scheme
13
Surrey Community Pharmacy Supervised Consumption Scheme
13
Low threshold Drug and Alcohol Treatment Services
Catalyst – ISIS Service
14
Catalyst – ISIS Hubs
15
Structured Treatment Services
i-access Community Drug & Alcohol Team
16
i-access South West
16
i-access East
17
i-access North West
17
In-Patient Services
Windmill House
18
Structured Counselling
Surrey Drug & Alcohol Care
19
Hospital Alcohol Liaison Services
20
Surrey Alcohol Liaison Nurses
2
Aftercare Services
Skills and Recovery Team
21
Drug & Alcohol Intervention Programme
Change Grow Live (CGL) - known as CRI until 31 March 2016
22
Surrey Women’s Support Centre
Women in Prison
24
Housing and Support Services
25
Transform
Young People’s Services
Catch 22
27
Amber
29
Surrey Youth Support Service
30
3
Introduction to Surrey Public Health
Public Health at Surrey County Council is responsible for commissioning best practice/evidence
based treatment that improves the outcomes for individuals who want support to recover from their
dependency.
The treatment system offers a person centred recovery approach which ensures appropriate
support & information is available to drug and or alcohol users and their families.
For further information, please see contact details below:
Email: xxxxxx.xxxxxx@xxxxxxxx.xxx.xx
Telephone: 020 8541 7976
Public Health
Surrey County Council
Public Health - Room G55
County Hall
Penrhyn Road
Kingston Upon Thames
KT1 2DN
4
Surrey’s Substance Misuse Treatment System
Glossary Open access services:
Advice, information and support to drug & alcohol users, their families and carers. Open access
services allow people to drop-in (no appointment required) or telephone directly for an appointment.
Self help & mutual aid:
Self help/mutual aid groups offer individuals an opportunity to receive/provide support via their
peers. Groups are available across the county and are delivered through established SMART
Recovery and Fellowship network.
Carer/Significant other groups:
These groups provide support to partners, f amilies and carers of drug/alcohol users and represent
the carers/significant others voice in planning and delivering drug/alcohol services.
Structured treatment services:
Ongoing support for drug and alcohol users who want support to change their high risk or
dependent use; interventions may be clinical, therapeutic and/or practical. Support is provided
through a care plan which indicates the goals and aspirations of the service user.
Residential and inpatient treatment services:
High level support delivered in a residential setting. This may be delivered through a rehabilitation
or detoxification programme, or a combination of both.
Aftercare services:
Follow-on/integrated support for drug/alcohol users who have been through structured treatment,
released from custody or post-rehabilitation.
5
Recording Information Personal information about service users is recorded and stored by drug services in line with the
Data Protection Act 1998. Information may be shared, with the permission of the service user, with
other appropriate treatment services. The service receiving the information is bound by
confidentiality and will only use the information for treatment purposes. With permission, data will
be sent in aggregated format to the National Drug Treatment Monitoring System (NDTMS) and to
Surrey’s Treatment Information System (HALO). HALO is a client focused application providing
managed sharing of client data from a central data store.
Confidentiality Confidentiality enables an open relationship between the service user and drug service
professional. However, information sharing is also central to providing the service user with a
seamless treatment journey which meets their needs and reduces the risk of harm to themselves
and others. Information may need to be shared between agencies when service users are in
contact with multiple agencies and when care is transferred from one agency to another.
Service users must receive an explanation of confidentiality at the outset of a treatment episode. As
part of the assessment process the drug worker and service user will establish which personal
information should be shared with other agencies and for what purpose. This may be revisited and
revised as part of the care planning process.
No drug treatment service can offer absolute confidentiality. Drug services will have clear policies
on how assessment processes and care plans should be shared. They will also have policies on
confidentiality, informed consent and information sharing. The limits of confidentiality must be
explained early so that relationships between drug workers and service users are based on an
appropriate understanding of these issues. A service user’s confidentiality may be broken in
exceptional circumstances. Examples of such circumstances include:
To protect children, in which case, Surrey’s child protection procedures will be fol owed
As a duty to the Courts
To minimise the risk of serious harm to the service user or another person
Service users should be explicitly advised of their rights with regard to confidentiality including their
right to access the information that is held on them.
6
Assessment All service users with drug and or alcohol problems referred to a treatment service in Surrey will be
offered an initial assessment. The initial assessment is part of the record of care and is stored in
line with the Data Protection Act 1998 and service protocols. The assessment will include:
A brief assessment of the drug/alcohol problems
An indication of what, if any, specialist drug and or alcohol treatments and interventions the
service user is likely to benefit from
A risk assessment
An interim care plan including onward referral to services
A set of data which satisfies the reporting requirements of NDTMS and HALO
Assessment processes will always include a risk assessment. Assessing risk provides information
that will inform the care planning process. Substance misuse risks that may need to be prioritised in
assessment and care planning include risks around overdose, safer injecting and blood-borne virus
transmission. Wider priorities identified may include risk related to vulnerability, self harm or harm
to others.
A comprehensive assessment will be conducted at the outset of a treatment episode.
Comprehensive assessment underlies planning and delivery of structured treatment and other
interventions. It may be undertaken by the drug worker and service user or in conjunction with other
professionals or services.
The result of the assessment process will be the development of a comprehensive care plan,
describing the planned agreed actions aimed at addressing the needs and goals identified as part of
the initial and ongoing comprehensive assessment.
7
Care Planning All service users will contribute and own a written care plan which is developed and reviewed on a
regular basis with them. Care plans should be user-focused and made available in written format to
users by service providers. Care planning is good practice and a requirement of all drug and or
alcohol treatment.
The care plan must:
Set the goals of treatment and milestones to be achieved (taking into account the views and
treatment goals of service users and developed with their active participation)
Set goals in some, or all, of the four key outcome domains (physical health, psychological
health, social and legal) to ensure that the focus is on a range of the service user needs
Indicate the interventions planned and which service and professional is responsible for
carrying out those interventions
Make explicit reference to risk management and identify the risk management plan and
contingency plans where needed
Identify the engagement plan to be adopted with service users who are difficult to engage in
the drug and/or alcohol treatment system
Identify the review date
The care plan will also include:
Service user name
Key worker name
Identified goals in relation to specific interventions planned
Roles and responsibilities of key worker and service user
Names and roles of other individuals/agencies identified in delivering care (eg. including the
name of GP and pharmacy)
Review date for care plan and risk assessment
Service user signature
Key worker signature
8
Harm Reduction We recognise that harm reduction is integral to Surrey’s drug and/or alcohol treatment and criminal
justice systems, and promotes a harm reduction approach to all services.
Effective treatment must also respond to the whole of an individual’s health needs, including primary
and secondary healthcare, alcohol use, prescription drug misuse, sexual health and dental health.
It should also take account of the service user’s housing, social and legal situations in offering a
holistic package of support.
All substance misuse commissioned services, as part of their core business, employ evidence-
based harm reduction initiatives to reduce drug and/or alcohol related harm to the individuals using
their services.
Aftercare/Recovery Aftercare/Recovery is a holistic package of support put into place during, or at the end of an
individual’s treatment journey.
The primary aim of aftercare is to ensure that treatment gains are sustained by supporting effective
recovery. This can present in the form of training, education, employment, introducing the individual
to self help groups such as 12-Step Fellowship or SMART Recovery. It is also essential to help
individuals re-establish old hobbies/interests to promote social interaction, build confidence and
create healthy relationships.
Advocacy The aim of Generic Advocacy Services is to provide professional advocacy for people of working
age and above (18+) with past or present drugs and or alcohol misuse. The expectation is that you
will be known to, or engaged with a local treatment service and registered with a Surrey GP.
Referrals can be made by statutory and voluntary groups, although since the advocacy service can
only work with individuals that agree - for this reason self referrals are preferable.
Support is given to service users to enable and empower them to have their voice heard, promote
self-confidence, and develop skills so they can advocate on their own behalf. The work is issue-
specific and generally short term- it is not a replacement for existing services
Advocacy can assist with a wide range of issues such as treatment/medication issues, support at
meetings, probation, benefits, housing, debt, complaints, liaising with other organisations or
professionals etc. Advocacy also provides links to specialist help such as solicitors, debt advice and
support, Citizens Advice, etc and may assist clients to access these services where appropriate.
9
Adult-Specific
Drug and Alcohol
Treatment
Services
10
Advisory Service
24hour manned confidential help line giving support and information to drug and alcoh ol users,
their families and friends in Surrey.
Surrey Drug and Alcohol Care
24 Hour Helpline
Website:
www.surreydrugcare.org.uk/
Email:
xxxx@xxxxxxxxxxxxxx.xxx.xx
Freephone 0808 802 5000 Free for mobiles
Area covered: Countywide
Overview:
Surrey Drug and Alcohol Care Ltd (SDAC) is a confidential, non-judgemental service who are
always available to listen. W e can assess an individual’s needs, explain the options and
services available and refer to specialist treatment services.
Services provided: SDAC offers a 24-hour confidential help line giving support and
information to drug and alcohol users, their families and friends in Surrey. SDAC is manned by
trained volunteers who are available to receive calls at any time of the day or night for 365 days
of the year, thereby providing a continuous service for those in need of help with addiction
problems. SDAC is a registered charity and the service is free of charge.
11
Advocacy Services
Advocacy for people with problematic drug/alcohol use
Matrix Advocacy
Website
: www.surreyadvocacy.co.uk
Email:
xxxxxxxx@xxxxxxxxxxxxxx.xx.xx
Tel:
General enquiries
01932 723759 (west)
0845 6436317 (west)
01372 205849 (east)
07554 519324 (sms only)
Referrals
0845 643 6316
01932 875116
Area covered:
Surrey Wide
Overview: Surrey Advocacy Service is available to anyone with a current issue with drugs or
alcohol who is engaged with i-access South West, i-access East or i-access North West Community
Drug and Alcohol Teams (CDAT), or is an in-patient at Windmill House.
Services Provided:
Treatment/medication issues
Support at meetings, probation, benefits
Housing
Debt
Complaints
Liaising with other organisations or professionals
The service is:
Confidential (although confidentiality may be breached in cases of harm to self or others)
Impartial
Non-judgemental
For individuals
Independent
Free
12
Needle Exchange Services
Surrey Community Pharmacy Needle Exchange Scheme
Surrey Community Pharmacy Needle Exchange Scheme provides a confidential injecting
equipment exchange service, including advice, support and referral into treatment services as
appropriate.
To find a participating Pharmacy in your area contact:
Lisa Byrne
Community Pharmacy Drug Misuse Manager
Virgin Care Team
Sheerwater Community Centre
Blackmore Crescent
Sheerwater
Woking GU21 5NZ
Tel:
01932 355533
Supervised Consumption Services
Surrey Community Pharmacy Supervised Consumption
Scheme
Approximately 90 pharmacies across Surrey provide supervised consumption of methadone,
Buprenorphine (Subutex) and Buprenorphine/Naloxone (Subuxone). Annual workshops and one-
to-one induction training sessions are available to participating pharmacists.
For further details contact
Lisa Byrne – details as above.
13
Low Threshold
Drug & Alcohol Treatment Services
Open Access Support for individuals requiring specialist interventions
Catalyst
Website:
www.catalystsupport.org.uk/
Email:
xxxx@xxxxxxxxxxxxxxx.xxx.xx
Twitter: @CATALYSTsadas
Head Office (Referral Point):
14 Jenner Road
Guildford
Surrey GU1 3PL
Tel:
01483 590150
Text (SMS): 07909 631623
Fax:
01483 590160
Opening hours: Monday – Friday: 9.00am to 5.00pm Evenings and Saturdays by appointment
Area covered: Countywide Service – Delivery through 4 hubs
Overview: Catalyst offers drug and alcohol users across Surrey who want to change their lives,
access support and reduce harm to themselves, their families and communities. We believe
change is achievable when facilitated by skilled professional staff and volunteers offering a friendly,
respectful, non-judgemental and personal approach.
Services provided:
Advice and Information on problematic Drugs and Alcohol
Assessment & onward referral to specialist services
Harm Reduction advice
Needle Exchange
1 to 1 and group based interventions
Preventative work around Blood-Borne Viruses – including onward referral for screening
Hepatitis C/Vaccination for Hepatitis B
Extended Brief Interventions (EBI)
Self Help Mutual Aid Groups including SMART Recovery
Overdose Prevention and other Harm Reduction courses
Service User Involvement
Carer & Significant Others support
Tenancy Housing Support & Information
Assertive Outreach for clients with Complex Needs (including dual diagnosis)
Targeted work with individuals using Stimulants &/or NPS (new psychoactive substances)
14
Surrey-wide service via four hubs:
NB: All referrals to be made via Guildford head office by phone/fax only
The Xchange – Drop In
20 High Street
Woking
Surrey
GU21 6BW
Tel:
01483 773242
Fax: 01483 740394
Covers the Boroughs of: Woking & Guildford
Walton ISIS Service
Charity House
1 Quintet
Churchfield Road
Walton-on-Thames
KT12 2TZ
Tel:
via Head Office 01483 590 150
Covers the Boroughs of: Spelthorne, Elmbridge, Epsom & Ewell and Runnymede
Redhill ISIS Service
Grovehill House
1-3 The Pavement
Redhill
RH1 6TW
Tel: via Head Office 01483 590 150
Covers the Boroughs of: Reigate & Banstead, Mole Valley & Tandridge
Camberley ISIS Service
183a London Road
Camberley
Surrey
GU15 3JS
Tel:
01276 409415
Fax: 01276 65112
Covers the Boroughs of: Surrey Heath & Waverley
15
Structured Drug and Alcohol Treatment Services
Ongoing support for drug and alcohol users who want support to change their high risk or
dependent use
i-access
Surrey and Borders Partnership Trust
Website: www.surreydrugsandalcohol.com
Tel: 0300 222 5932
Area covered: Countywide – Delivery through 3 localities
Overview: i-access support people in Surrey who want help with their problematic drug use and
those who are dependent on alcohol and want to stop or control their drinking. The main office is in
Guildford although offer a Surrey wide service with clinics across the county.
Our multi-disciplinary team consists of doctors, nurse specialists, substance misuse specialists,
recovery workers, counsellors, care managers, social workers, a Carers’ Liaison Officer and
administrators. All are highly experienced at helping people affected by drug and alcohol misuse
and their families. We offer advice and information, one-to-one key-working sessions and group
work to support individuals on their road to recovery.
Services provided:
Assessment
1 to 1 key working
Self help mutual aid
Peer mentoring
Counselling
Community prescribing
Group work
Advice and information
Hepatitis A and B testing/vaccination and Hepatitis C testing
Alcohol treatment for patients wanting either abstinence or non-abstinence
See page 17 for i-access contact details and opening hours
16
Surrey-wide service via three localities:
i-access South West
Laurel House
Farnham Road Hospital
Farnham Road
Guildford GU2 7LX
Tel:
01483 450256
Opening hours:
Monday, Tuesday & Friday: 9.00am to 5.00pm
Wednesday: 9.00am to 7.00pm Thursday: 9.00am to 7.30pm
Areas covered:
Guildford and Waverley
i-access East 14 West Road
Reigate
Surrey RH2 7JT
Tel:
01737 230050
Opening hours:
Monday to Friday: 9.00am to 5.00pm
Areas covered:
Epsom & Ewell, Mole Valley, Reigate, Banstead & Tandridge
i-access North West
Abraham Cowley Unit
Holloway Hill
Chertsey KT16 0AE
Tel:
01932 723309
Opening hours:
Monday, Tuesday, Wednesday & Friday: 9.00am to 5.00pm;
Thursday: 9.00am to 7.00pm
Areas covered
Runnymede, Spelthorne, Woking, Elmbridge
Surrey Heath (specifically Camberley & Frimley)
17
In-Patient Services
High level support delivered in a residential setting. This may be delivered through a rehabilitation
or detoxification programme, or a combination of both.
Windmill House (i-access)
Area covered:
Countywide
Overview: Windmill House is a specialist unit which provides 24-hour residential treatment and
support to people who want to become abstinent from drugs and/or alcohol. As part of this Windmill
House also offer a 4 week evidence-based, recovery focussed therapeutic programme during their
stay.
As well as standard detoxification from single or multiple substances, the unit also manages
individuals with complex needs such as:
Mental ill-health
Eating disorders or self-harm
Pregnancy
Physical health problems
Learning disabilities
Limited mobility
Services provided:
12 bedded, 24 hour in-patient stabilisation/detoxification unit
Recovery orientated programme
18
Structured Counselling
Surrey Drug and Alcohol Care Telephone
Counselling Service
Website:
www.surreydrugcare.org.uk/
Email:
xxxx@xxxxxxxxxxxxxx.xxx.xx
Freephone 0808 802 5000 (free for mobiles)
Area covered: Countywide
Overview: Surrey Drug and Alcohol Care provide telephone counselling to enable people who are
unable to attend appointments the opportunity to engage with a counsellor for a structured 12-
session programme at a time which suits them. Referrals are made by any of the services l isted
within the directory or by calling Surrey Drug and Alcohol Care directly. All phone calls to Surrey
Drug and Alcohol Care are free and confidential.
19
Hospital Alcohol Liaison Services
Services delivered by Alcohol Liaison Nurses (ALNs) in Surrey hospitals include:1
Identification and medical management of patients with alcohol problems
Liaison with community alcohol and other specialist services
Education and support for other healthcare workers in the hospital
Delivery of brief advice within the hospital.
The following Surrey hospitals have ALN services:2
Frimley Park Hospital
Alcohol Nurse Specialist
01276 604604 x3209
Email:
xxxxxxxx.xxxxxxxx@xxx.xxx
Alcohol Nurse Specialist
01252 649208/9
Email:
xxxxx.xxxxxxx@xxx.xxx
St Peter’s Hospital, Chertsey
Alcohol Nurse Specialist
01932 872000 x6366 bleep 8790
Email:
xxxxxxxxxxxxxxx@xxx.xxx
Royal Surrey County Hospital, Guildford
Clinical Nurse Specialist – Alcohol Support
T: 01483 571122 x6623
M: 07790 943148
Email:
xxxxxxxxxxxxxxx@xxx.xxx
Alcohol Liaison Nurse
01483 571122 ext 6623
Email:
xxxx.xxxxxxxx@xxx.xxx
1 Model of delivery and service provision varies between acute trusts
2 East Surrey Hospital and Epsom General Hospital are currently in the process of establishing alcohol services (correct at Sep
2 East Surrey Hospital and Epsom General Hospital are currently in the process of establishing alcohol services (correct at Sep
2016)
20
Aftercare Services
Aftercare, with its heavy focus on reintegration provides a range of support which offers life skills,
access to/identification of social activities, support with employment, training and education, support
accessing self help networks, al led by the individual’s goals & aspirations.
Skills and Recovery Team
Quadrant Court 2nd Floor
35 Guildford Road
Woking
GU22 7QQ
Tel: 01483 519190
Opening hours:
Monday – Friday: 9.00am to 5.00pm
Area covered:
Countywide
Overview: The overall aim of the Skills and Recovery Team is to maintain treatment gains and
facilitate effective reintegration.
Services provided:
One to one support to facilitate service user’s reintegration goals as set out in the service
users care plan.
Work to enable service users to participate in community activities such as education,
training, employment, hobbies & social interests.
Work to enable service users to develop their self awareness, social skills, budgeting skills &
more to support independent living.
Support to access self help mutual aid networks
Referral Route:
Individuals engaged in structured treatment (i-access) should discuss referral with their key-
worker
Individuals can self refer if they have a history of drug use, please contact Windmill House or
i-access for further information.
21
Criminal Justice
Service Areas: Criminal Justice. Drugs / Alcohol
Change, Grow, Live (CGL)
Integrated Offender Intervention Service
Website:
www.changegrowlive.org.uk
Email:
CGL
xxxxxx.xxxx@xxx.xxx.xx
Secure CJSM
xxxxxx.xxxx@xxx.xxxx.xxx
Tel: 01372 748350 (Single Point of Contact)
Fax : 01372 748350
Custody cover:
9.00am to 7.00pm
Court Cover: Monday to Friday 9am to 5pm, Saturday occasional court
9am-12.00pm
DRR/ATR Programme Cover: 9.00am to 8.00pm as required
Opening office hours:
9.00am to 5.00pm
Out Of Hours Telephone/ Appointment line RoB/RA: 24/7
Area covered: Countywide
Overview: Change, grow, live (CGL) is a social care and health charity that works with individuals
who want to change their lives for the better and achieve positive and life-affirming goals. CGL has
a philosophy of inclusion and assists in the continuity of care for all individuals either wanting to
abstain from drugs / alcohol, or who want to reduce their usage. In Surrey, CGL provides a service
to adults engaged in the criminal justice system and offers holistic support in addressing substance
misuse issues progressing to sustained long-term recovery. CGL works closely with our partners in
criminal justice including local prisons, courts, Surrey police, community safety networks and
probation/community recovery companies to ensure a smooth transition for our service users into
community services.
Services provided:
Arrest Referral provision in police custody suites and court cells across Surrey
Structured treatment for Drug Rehabilitation
Requirement
(DRR
) or Alcohol Treatment
Requirement
(ATR
) court orders
Single point of contact (SPOC), telephone number and secure email address
Rapid prescribing appointments within 5 working days in partnership with i-access
Case management undertaking, recovery assessment, risk assessment and care planning
tailored to the individuals need
Drug testing for those involved within the criminal justice system (CJS) and social services who
are not engaged with treatment services
Continuity of care between prison and community
22
Foundations of recovery (FoR) programmes to promote change, growth and life in the
community
SMART groups within Surrey prisons
Service user involvement and Recovery Mentor opportunities
Assertive outreach services
Providing Health & Wellbeing assessments and health plans with referrals to services including
GP’s, dentists, sexual health, needle exchange, smoking cessation and blood borne virus
services.
Service user involvement and peer mentoring opportunities with qualifications
Referrals/signposting for those who want services inclusive of domestic abuse, housing,
benefits, employment, training, education, alternative therapies and mutual aid.
23
Surrey Women’s Support Centre
Women in Prison
Website: www.womeninprison.org.uk
Email: xxxx@xxxxxxxxxxxxx.xxx.xx
19a High Street
Woking
GU22 6BW
Tel: 01483 726621
Mobile: 07540 704 013
Opening hours:
Monday to Friday 9.00am to 5.00pm
Area covered:
Countywide
Overview: The overall aim of the Support Centre is to provide practical and emotional support to
women whose lives have been impacted by the Criminal Justice System or at risk of offending. The
centre works with women to identify and address their needs with the aim of reintegrating into the
community and leading a more stable life. The Women’s Support Centre has a designated
Substance Misuse Worker.
Services Provided:
Through the Gate service, for women resettling in to Surrey
Advice and support prior to release
Supporting women in prison to access legal advice relating to children, ongoing court matters
and immigration
Accompanying women on the day of release to homeless persons unit or supported housing
interviews
On-going support with resettlement
Supporting women to attend meetings with other agencies
Supporting women to engage with Substance Misuse Services
Community Support for women subject to Community Orders, Licence or who might be at
risk of offending, including support around:
Motivation, Accommodation, Mental health and Self Harm, Finance, Family/Children
relationships, Meaningful occupation and compliance with statutory services
Referral criteria:
The woman has a maximum of 5 months left to serve, is on remand, is subject to a
community order or has been identified as being at risk of offending
The woman requests support and is willing to engage with the service
The woman has multiple support needs and requires/desires engagement with local
services
The woman lives in, or will be released to Surrey
24
Housing and Support Services
Transform Housing and
Support
Email: xxxx@xxxxxxxxxxxxxxxx.xxx.xx
Tel: 01372 387100
Overview: Transform Housing and Support provides shared housing and support for Surrey
clients aged over 18 engaged in treatment for drug and/or alcohol issues and referred by Surrey
treatment providers. The accommodation is aimed at clients who are currently abstinent from
alcohol and non-prescribed drugs with support being provided by Transform to help clients sustain
their recovery.
Services provided:
8 beds designated to individuals aged over 18 requiring residential support and referred by
one of the following Surrey drug and alcohol treatment providers:
o I-access
o Windmill House
o Catalyst
o Change Grow Live (CGL)
o Surrey Skills in Recovery
o RAPt in HM prisons
o Surrey Women’s Centre
Individually designed aftercare packages and moving on support
25
Young People’s
Drug and Alcohol
Services
26
Catch 22 Surrey Young People’s
Substance Misuse Service
Website: www.catch-22.org.uk/programmes-services/surrey-young-
peoples-substance-misuse-service/
Email: xxxx@xxxxxxxx.xxx.xx
The Mansion
68 Church Street
Leatherhead
KT22 8DP
Telephone: 01372 832 905
Free phone: 0800 622 6662 (emergency referral and crisis line for young people and families)
Opening hours:
24 hours, 7 days a week
Area covered:
Countywide
Overview: Catch22 Surrey Young People’s Substance Misuse Service is a county-wide specialist
treatment service offering an emergency crisis line and counselling and pharmacological support as
part of a tailored recovery approach for 11 to 21-year-olds in Surrey. We ensure the young person
knows they will be listened to at all times, working at their pace, in an environment where they are
comfortable. Anyone can refer to the service, including young people themselves. We also
offer volunteering opportunities.
Services provided:
A multi-professional team of specialist support workers provides a range of support including:
whole-family work
A&E link work
a 24/7 emergency referral & crisis line for young people
specialist prescribing and pharmacological support for rapid response for prescribing needs
a ‘harm-reduction’ approach that informs young people about the effects of drug and alcohol
misuse and the risks involved
individual y tailored help, based on an assessment of each young person’s needs
specialist support for mental health problems
access to prescribing and needle exchange services
alternative therapies, such as acupuncture
access to mentors, aftercare and recovery support
transitional support to adult services
additional support for care leavers and those with learning difficulties or disabilities up to the
age of 25.
27
Referrals
Anyone can refer, including young people themselves. Referring is simple:
Download the referral form
Catch22 is a social business, a not for profit business with a social mission. For over 200 years we
have designed and delivered services that build resilience and aspiration in people and
communities.
catch-22.org.uk | LinkedIn | Twitter | Facebook
28
Amber
www.amberweb.org
Farm Place
Stane Street
Ockley
Dorking
Surrey RH5 5NG
Tel: 01306 627927
Fax: 01306 627426
Opening hours:
24 hours, 7 days a week
Area covered: Countywide
Overview: Amber provides 24 hour care and support every day of the year for young people aged
17 – 30 via a structured programme tailored to the needs of the individual. It provides young people
with a challenging and engaging step-by-step rebuilding process designed to help them overcome
each of the obstacles that have previously stood between them and independent living. Working in
teams they experience positive peer support and feel valued and motivated.
Services provided:
4 beds designated to young people identified by Catch 22/SCC Youth Support Service as
requiring residential support
Individually designed aftercare packages and moving on support
29
Surrey Youth Support Service
The Mansion
Church Street
Leatherhead
KT22 8DP
Tel:
01372 363655
Opening hours:
Monday to Friday: 9.00am to 5.00pm
Area covered:
Countywide
Overview: Surrey Youth Support Service works with young people aged between 10-17yrs and
their families to improve positive engagement and reduce the risks associated with offending
behaviour. They also work to strengthen protective factors in the lives of young people - education,
training, employment, sport, leisure pursuits. They aim to support school attendance of pupils who
have committed offences and to help pupils be readmitted into Surrey schools after they have been
excluded through committing offences
Services provided:
Information and advice on range health issues including drug/alcohol
Direct referrals into Catch 22 Young Peoples Substance Misuse Service if appropriate
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