This is an HTML version of an attachment to the Freedom of Information request 'New Work Coaches'.

Department for Work and Pensions (DWP) 
Central Freedom of Information Team 
Our reference: FoI 4749 
Date: 6 January 2017 
Dear Linda Burnip 
Thank you for your Freedom of Information request received on 13 December 
2016. You asked: 
The government’s response to the UN inquiry into the UK which found that 
disabled people’s Human rights were being gravely and systematically 
violated states that “All work coaches are trained to support people with 
complex needs, including disabled people and around 1500 newly recruited 
work coaches are working towards an externally recognised professional 
accreditation. Jobcentre Plus also employs over 200 disability employment 
advisers, with an additional 300 being recruited.” 
1Please tell me what training the 1500 newly recruited work coaches will 
have? How long that training will last? Who is providing the training? And 
which professional body provides accreditation? 
2. 60% of Disability Employment Advisors posts in Job Centres have been 
lost in the recent years (
cent-a6728881.html )  if you now plan to recruit more please tell me what 
training they will have, how long will their training last and who will provide 
that training? 
DWP Response 
New work coaches go through a tailored learning journey that equips them 
with the skills and knowledge to carry out their role. This includes foundation 
learning on core skills such as customer service, and introductions to the 
range of circumstances that claimants may face. This foundation learning 
takes around 9 days to complete, and is delivered by a combination of Civil 
Service Learning trainers, DWP’s internal Learning Delivery Officers, and 
supported by local line management. Details of the foundation learning are 
included in Annex A.  
Following their foundation learning, new work coaches then undertake 
technical learning, delivered mainly by DWP’s Learning Delivery Officers, 
supported by on-site consolidation. This part of the learning is currently 46 
days in duration, with some additional learning if the work coach is being 
trained on Universal Credit. Annex B shows the standard technical learning 
journey for a new work coach. 

Alongside this, new work coaches are enrolled onto an accreditation 
programme that assesses the core skills required for the role. The additional 
training for this is delivered by Premier Partners. The end-point assessment 
and accreditation is provided by City and Guilds.  
Disability Employment Advisers will have undertaken the work coach learning 
(foundation and technical) before going through the learning specific to this 
role. This learning journey is attached at Annex C, and requires 12 days of 
facilitated learning, along with consolidation and independent research and 
observation. The facilitated learning is delivered by DWP’s Learning Delivery 
If you have any queries about this letter please contact me quoting the 
reference number above.   
Yours sincerely,  
DWP Central FoI Team 
Your right to complain under the Freedom of Information Act 
If you are not happy with this response you may request an internal review by e-mailing or by writing to: DWP, Central FoI Team,  
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two 
months of the date of this letter.  
If you are not content with the outcome of the internal review you may apply directly to the 
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a 
decision unless you have exhausted our own complaints procedure. The Information 
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, 
Water Lane, Wilmslow Cheshire SK9 5AF  or telephone 0303 123 1113 or 01625 545745