Caseloading Workbook
Topic 06 – Consolidation Quiz
July 2014
V6.0
Caseloading Workbook
Topic 06 – Consolidation Quiz
Timing
It will take 10 minutes to complete this topic.
Learning Objectives
By the end of this topic you will have consolidated your learning by completion
of a short quiz.
Learning Points
This topic consolidates the learning in this workbook.
Topic 06 – Consolidation Quiz
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Caseloading Workbook
Topic 06 – Consolidation Quiz
Consolidation Quiz
From the information included in this workbook try to
answer the following five questions.
Note your answers and then compare to the correct ones
included on the following pages.
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Topic 06 – Consolidation Quiz
Questions
Question 1
Which two of the following activities does caseloading
involve?
1. Providing counselling for claimants who are drug /
alcohol dependant.
2. Opportunity to focus in-depth on getting the
claimant into work.
3. Working with each claimant to explore a wider
range of options.
4. Providing a “hot box” for matching to jobs.
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Topic 06 – Consolidation Quiz
Question 2
Which two of the following does caseloading involve?
1. Building one-to-one working relationships between
you and your claimants.
2. Reducing the load on social workers and
psychotherapists.
3. Providing counselling for claimants with financial
problems.
4. Identifying circumstances which may be preventing
the claimant from gaining employment.
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Topic 06 – Consolidation Quiz
Question 3
Which two of the following are benefits of caseloading?
1. Claimants are guaranteed to find a job.
2. Claimants are entitled to extra benefit payments.
3. Gaining better knowledge of claimants’ individual
needs and capabilities to progress them forward as
quickly as possible.
4. Building an ‘adult to adult’, collaborative
relationship between claimants and Work Coaches.
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Topic 06 – Consolidation Quiz
Question 4
Which of the following are good examples of caseload
criteria?
1. Short-term and Long-term.
2. Light Touch and In Depth.
3. Easy and Difficult.
Question 5
Customers should only be considered for voluntary
caseloading if it will:
1. …make them happy.
2. …not take up too much of your time.
3. …offer a genuine benefit towards getting the
customer into work.
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Caseloading Workbook
Topic 06 – Consolidation Quiz
Answers
Question 1
Which two of the following activities does caseloading
involve?
2. Opportunity to focus in-depth on getting the
claimant into work.
3. Working with each claimant to explore a wider
range of options.
Question 2
Which two of the following does caseloading involve?
1. Building one-to-one working relationships between
you and your claimants.
4. Identifying circumstances which may be preventing
the claimant from gaining employment.
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Caseloading Workbook
Topic 06 – Consolidation Quiz
Question 3
Which two of the following are benefits of caseloading?
3. Gaining better knowledge of claimants’ individual
needs and capabilities to progress them forward as
quickly as possible.
4. Building an ‘adult to adult’, collaborative
relationship between claimants and Work Coaches
Question 4
Which of the following are good examples of caseload
criteria?
2. Light Touch and In Depth.
Question 5
Customers should only be considered for voluntary
caseloading if it will:
3. offer a genuine benefit towards getting the
customer into work.
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Topic 06 – Consolidation Quiz
Summary
In this topic you have covered consolidation of the learning
in this workbook
End of Topic 06
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