This is an HTML version of an attachment to the Freedom of Information request 'Bus Route Specifications'.

 
SECTION 2: PART A 
 
SERVICE SPECIFICATION FOR ROUTE No. 196 
 
 
 CONTENTS 
Page 
 
  1. 
Tenders Required 

  2. 
Proposed Changes 
2   
  3. 
Terminals 
2   
  4. 
Days of Operation 
2   
  5. 
Vehicle Type 

  6. 
Frequencies 
4   
  7. 
Minimum Performance Standards 
9   
  8. 
Running Times 
10   
  9. 
Layovers 
10   
10. Timing 
Constraints 
10  
11. Control 
Strategy 
11 
12. Operational 
Considerations 
11  
13. Stopping 
Arrangements 
12  
14. 
Timing Points and Mileages 
12 
15. Vehicle 
Livery 
12  
16. 
Stands and Blinds 
13 
 
Appendices 
 
  A. 
Route Record 
14   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
_______________________________________________________________________ 
This document should be read in conjunction with the Corporation’s Guide for 
Tenderers (Part A: Explanatory Notes - Service Requirements). Where appropriate, 
reference is made to the relevant section.
 

Service Specification for Route No. 196 - 30/04/2010 
 
1. TENDERS 
REQUIRED 
 
This document describes the service for which the Corporation requires Tenders and 
Tenderers must submit a fully compliant bid. In addition, Tenderers may wish to draw 
upon their local knowledge to submit alternative bids which offer improved value for 
money in meeting passenger needs. These might incorporate, for example, different 
timings, frequencies, route structures and / or vehicles. The Corporation will welcome 
such bids and give them careful consideration.  
 
For more information, please refer to Section 2.1 of Part A of the Guide for Tenderers. 
 
2. PROPOSED 
CHANGES 
 
At this time, no changes are proposed to the existing service for introduction prior to the 
commencement of the new Route Agreement for Route No. 196.  
 
Tenderers should note that there are no changes proposed as part of this Service 
Specification for Route No. 196. 
 
3. TERMINALS 
 
Route No. 196 will operate between Elephant & Castle, Newington Causeway and 
Norwood Junction, Grosvenor Road.  
 
4. 
DAYS OF OPERATION 
 
One timetable must be offered for Route No. 196 which will operate as follows: 
 
DAY OF OPERATION 
 
Mondays to Fridays 
Section 6.1 
Saturdays & Good Friday 
Section 6.2 
Sundays Section 
6.3 
Christmas Day  
No service 
Boxing Day 
Section 6.4 
Other Public Holidays 
Sunday service 
 
 
2

Service Specification for Route No. 196 - 30/04/2010 
 
5. VEHICLE 
TYPE 
 
Please refer to Section 2.5 of Part A of the Guide for Tenderers. 
 
Route No. 196 is currently approved for vehicles which are a maximum of 10.1 metres 
long and 2.55 metres wide. A formal route test will be required for vehicles which 
exceed these dimensions. This will be arranged with the successful Tenderer.  
 
The service requirement set out in Section 6 assumes that dual door, double deck 
buses with a minimum capacity of 87 of which approximately 60 should be seated, will 
be used on this route. Luggage space should also be provided. 
 
Tenderers must submit proposals based on new vehicles. These must be of a low floor 
design and be accessible to wheelchairs by means of a powered ramp.  
 
Bids for both conventional diesel powered vehicles and diesel-electric hybrid 
vehicles should be submitted and separate prices for both types are required. 
 
Bids based on a mix of hybrid and conventional vehicles would be welcomed, 
subject to a minimum of 10 hybrid powered vehicles being offered for this 
route (full hybrid operation should be offered for routes with a vehicle 
requirement of less than 10). 

 
Tenderers should refer to the vehicle design (including accessibility) features contained 
in Schedule II to Annex B of the Framework Agreement and Section 2 Part B of the 
Master ITT (Version 2 issued June 2005). 
 
 
Tenderers may also submit bids based on using existing vehicles. Tenderers are 
asked to specify what refurbishment would be carried out on existing buses and the 
expected timescale of those works. See Master ITT (Version 2 issued June 2005). 
 
 
 
 
 
 
 
3

Service Specification for Route No. 196 - 30/04/2010 
 
6. FREQUENCIES 
 
The level of service (e.g. every 15 minutes) required by the Corporation is described in 
terms of the interval between departures. Whilst a completely regular service at the 
specified frequency should be possible at most times, occasionally a bus may be 
timetabled to depart up to five minutes earlier or later than the regular time. 
 
Tenderers should note that when the specified frequency changes (e.g. between the 
peak and midday periods), the scheduled interval between buses should never be 
greater than that provided by the lower of the two frequencies AT ANY POINT ON 
THE ROUTE. 
 
Tenderers should note that unless otherwise stated all journeys should operate 
between the terminal points defined in each direction. 
 
 
4

Service Specification for Route No. 196 - 30/04/2010 
 
6.1 
Mondays to Fridays 
 
1. 
Elephant & Castle, Newington Causeway to Norwood Junction, Grosvenor Road 
 
0530 - 0700   
Every 15 minutes 
0701 - 1940   
Every 12 minutes 
1941 - 2040   
Every 15 minutes 
2041 - 0005   
Every 20 minutes 
 
First departure from Elephant & Castle, Newington Causeway no later than 
0535. 
Last departure from Elephant & Castle, Newington Causeway no earlier than 
2400. 
 
Tenderers should ensure that buses are scheduled to be no more than 12 
minutes apart at West Norwood, Norwood Road, Robson Road between 0730 
and 0930 and between 1530 and 1630. 
 
2. 
Norwood Junction, Grosvenor Road to Elephant & Castle, Newington Causeway 
 
0530 - 0605   
Every 15 minutes 
0606 - 1840   
Every 12 minutes 
1841 - 1940   
Every 15 minutes 
1941 - 0005   
Every 20 minutes 
 
First departure from Norwood Junction, Grosvenor Road no later than 0535. 
Last departure from Norwood Junction, Grosvenor Road no earlier than 2400. 
 
Tenderers should ensure that buses are scheduled to be no more than 12 
minutes apart at Brixton Station between 0730 and 0900 and between 1500 and 
1600.  
 
 
5

Service Specification for Route No. 196 - 30/04/2010 
 
6.2 
Saturdays & Good Friday 
 
1. 
Elephant & Castle, Newington Causeway to Norwood Junction, Grosvenor Road 
 
0530 - 0855   
Every 20 minutes 
0856 - 0925   
Every 15 minutes 
0926 - 1800   
Every 12 minutes 
1801 - 1845   
Every 15 minutes 
1846 - 0005   
Every 20 minutes 
 
First departure from Elephant & Castle, Newington Causeway no later than 
0535. 
Last departure from Elephant & Castle, Newington Causeway no earlier than 
2400. 
 
Tenderers should ensure that buses are scheduled to be no more than 20 
minutes apart at West Norwood, Norwood Road, Robson Road between 0830 
and 0915, no more than 15 minutes apart between 0916 and 0950 and no more 
than 12 minutes between 0951 and 1035. 
 
2. 
Norwood Junction, Grosvenor Road to Elephant & Castle, Newington Causeway 
 
0530 - 0735   
Every 20 minutes 
0736 - 0820   
Every 15 minutes 
0821 - 1830   
Every 12 minutes 
1831 - 1900   
Every 15 minutes 
1901 - 0005   
Every 20 minutes 
 
First departure from Norwood Junction, Grosvenor no later than 0535. 
Last departure from Norwood Junction, Grosvenor no earlier than 2400. 
 
Tenderers should ensure that buses are scheduled to be no more than 12 
minutes apart at Brixton Station between 0930 and 1100.  
 
6

Service Specification for Route No. 196 - 30/04/2010 
 
6.3 Sundays 
 
1. 
Elephant & Castle, Newington Causeway to Norwood Junction, Grosvenor Road 
 
0530 - 0930   
Every 30 minutes 
0931 - 0005   
Every 20 minutes 
 
First departure from Elephant & Castle, Newington Causeway no later than 
0535. 
Last departure from Elephant & Castle, Newington Causeway no earlier than 
2400. 
 
Tenderers should ensure that buses are scheduled to be no more than 20 
minutes apart at West Norwood, Norwood Road, Robson Road between 1030 
and 1130. 
 
2. 
Norwood Junction, Grosvenor Road to Elephant & Castle, Newington Causeway 
 
0530 - 0830   
Every 30 minutes 
0831 - 0005   
Every 20 minutes 
 
First departure from Norwood Junction, Grosvenor Road no later than 0535. 
Last departure from Norwood Junction, Grosvenor Road no earlier than 2400. 
 
Tenderers should ensure that buses are scheduled to be no more than 20 
minutes apart at Brixton Station between 1030 and 1130. 
 
 
7

Service Specification for Route No. 196 - 30/04/2010 
 
6.4 Boxing 
Day 
 
1. 
Elephant & Castle, Newington Causeway to Norwood Junction, Grosvenor Road 
 
0800 - 0930   
Every 30 minutes 
0931 - 0005   
Every 20 minutes 
 
First departure from Elephant & Castle, Newington Causeway no later than 
0805. 
Last departure from Elephant & Castle, Newington Causeway no earlier than 
2400. 
 
Tenderers should ensure that buses are scheduled to be no more than 20 
minutes apart at West Norwood, Norwood Road, Robson Road between 1030 
and 1130. 
 
2. 
Norwood Junction, Grosvenor Road to Elephant & Castle, Newington Causeway 
 
0800 - 0830   
Every 30 minutes 
0831 - 0005   
Every 20 minutes 
 
First departure from Norwood Junction, Grosvenor Road no later than 0805. 
Last departure from Norwood Junction, Grosvenor Road no earlier than 2400. 
 
Tenderers should ensure that buses are scheduled to be no more than 20 
minutes apart at Brixton Station between 1030 and 1130. 
 
 
8

Service Specification for Route No. 196 - 30/04/2010 
 
7. 
MINIMUM PERFORMANCE STANDARDS 
 
Please refer to Section 2.7 of Part A of the Guide for Tenderers. 
 
Tenderers should note that the objective of the Operator of Route No. 196 shall be to 
operate all scheduled mileage and adhere fully  to the published timetable. The 
Operator must use its best endeavours to achieve this. 
 
The minimum standards of acceptable performance for Route No. 196 shall be: 
 
Average Excess Wait Time: 
 
No more than 1.30 minutes 
Minimum Operated Mileage: 
 
No less than 98.0% 
 
or as notified by the Corporation from time to time. The Operator will be required to 
achieve or better the standards. 
 
QSI Thresholds  
 
The QSI threshold is the standard of performance to be achieved by the operator in 
order to qualify for an automatic contract extension (in accordance with Schedule IX of 
the Framework Agreement). 
 
Average Excess Wait Time Threshold = 1.15 minutes 
 
Summary of proposed QSI coverage: Route No. 196 
 
Note: While London Buses undertakes to carry out QSI surveys at the times and 
locations specified below, it may prove impossible to rearrange a survey cancelled or 
nullified at short notice. 
 
Survey locations 
 
Towards Norwood Junction, 
 
 
Towards Elephant & Castle, 
Grosvenor 
Road 
    Newington 
Causeway 
 Elephant 

Castle 
    Norwood 
Junction 
 Vauxhall 
     West 
Norwood 
 
Brixton 
 
 
 
 
 
Brixton 
 West 
Norwood 
    Vauxhall 
 
 
Total scheduled manual QSI surveys per quarter = 128. 
 
 
 
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Service Specification for Route No. 196 - 30/04/2010 
 
8. RUNNING 
TIMES 
 
The current timetable for Route No. 196 can be viewed by prospective Tenderers on 
Caesar. Attention is drawn to the variations in running times at different times of the 
day. Please refer to Section 2.8 of Part A of the Guide for Tenderers for further 
information. 
 
Tenderers should carefully check the existing running times to ensure that they are 
appropriate in present traffic conditions. Tenderers should particularly check the existing 
running times for the Mondays to Fridays PM peak, Saturday afternoon shopping period 
and Sunday shopping period.  
 
 
It is expected that any changes to these running times can be accommodated within 
existing cycle times.  
 
When reviewing existing, and devising new, running times Tenderers should refer to: 
 
•  the minimum performance standards for Route No. 196 in Section 7 above; 
•  the historical performance data provided in Section 1 Part B of the introduction to 
this ITT; 
•  the paragraph in Section 12 referring to the proposed extension of the Cashless 
Boarding zone throughout the whole of the London area. 
 
Tenderers may consider if school summer holiday schedules, incorporating running 
time reductions, are desirable for this route. In this event, schedules and costs must be 
submitted separately. 
 
9. LAYOVERS 
 
Under normal circumstances, layover time on stands and at bus stations should be 
restricted to that required to provide a reliable service. Longer layovers for any other 
purpose may only be taken with the permission of the Corporation. 
 
10. TIMING 
CONSTRAINTS 
 
Route No. 196 & 468 should be separated between West Norwood, Norwood Road, 
Robson Road and Upper Norwood, All Saints Church at all times. 
 
Tenderers submitting bids should bear this requirement in mind when compiling 
schedules. This requirement will be negotiated with the successful Tenderer for this 
route to ensure that optimal interworking/separation is delivered within its schedules. 
 
 
10

Service Specification for Route No. 196 - 30/04/2010 
 
11. CONTROL 
STRATEGY 
 
Route No. 196 can suffer from the effects of traffic congestion, making some form of 
route control essential in order to achieve or better the minimum performance 
standards for this route. 
 
Tenderers should submit proposals on the control strategy they intend to adopt and 
the type of control they would intend to use by completing the form provided in 
Section 3: Part 7 of this ITT. The cost of this control should be included within the 
main Tender price. 
 
Tenderers should also indicate how they intend to facilitate driver changeovers and 
meal reliefs for this route.  
 
Further information is provided in Section 2.11 of Part A of the Guide for Tenderers. 
 
12. OPERATIONAL 
CONSIDERATIONS 
 
Tenderers should note the following operating considerations affecting Route No. 196: 
 
•  Route No. 196 is likely to suffer from unpredictable delays in the Norwood, 
Brixton and Elephant and Castle areas, particularly during the peak periods.  
 
Tenderers should also note the following factors/events which may have an impact on 
Route No. 196 in the foreseeable future: 
 
•  The proposed redevelopment of Eileen House in the Elephant & Castle area will 
lead to changes in the standing arrangements on Southwark Bridge Road stand. It 
is proposed that Route No. 196 will be re-routed from Southwark Bridge Road 
stand to a new stand also on Southwark Bridge Road near the junction of Borough 
Road. At present, there isn’t a date for the re-development to start.  
•  It is anticipated that Cashless Boarding will be extended throughout London at 
some stage during the lifetime of this contract. This is expected to lead to 
significant savings in running and recovery times to bus routes, and, 
therefore,
  potential resource (cycle time and PVR) savings are expected. 
Tenderers are required to identify and submit the level of savings per 
vehicle that could be achieved by reducing peak vehicle requirement, and/or 
how reliability targets could be revised when the Scheme is introduced.
 
 
The above factors have been included to assist Tenderers and represents the 
information currently available to the Corporation. Tenderers should make their own 
enquiries about events which may impact upon the route and should form their own 
views about their likely effect upon it. 
 
11

Service Specification for Route No. 196 - 30/04/2010 
 
13. STOPPING 
ARRANGEMENTS 
 
Buses operating on Route No. 196 must serve all stops on the line of route designated 
for the route.  
 
14. 
TIMING POINTS & MILEAGES 
 
 
Timing Points 
The required timing points (and codes) are shown in Caesar. 
 
Mileages for Route No. 196 
 
Elephant & Castle, Newington Causeway to 
 
 
 
 
9.8 miles 
Norwood Junction, Grosvenor Road 
Norwood 
Junction, 
Grosvenor 
Road 
to 
     9.4 
miles 
Elephant & Castle, Newington Causeway 
 
 
Tenderers should note that: 
•  these measurements are believed to be accurate to within 0.5 miles, but no warranty 
or representation as to accuracy is given; 
•  out of service stand workings have not been measured and are not included within 
the above measurements; 
•  if alternative or additional measurements are used by the Tenderer, these must be 
stated in the tender submission; 
•  point to point measurements pertaining to recognised curtailment points or alternative 
terminals will be agreed with the successful Tenderer once the contract has been 
awarded. 
 
15. VEHICLE 
LIVERY 
 
All vehicles to be used on Route No. 196 from the commencement of the new Route 
Agreement must be in a livery that is exclusively Corporation red. The paint should be 
matched accurately to the colour as defined by the following manufacturer’s 
specifications: 
 
 
 
ICI London Bus Red P498 FPF 3 
 
Other manufacturers should also be able to produce this specification from the ICI 
colour chart. 
 
This requirement does not include the lower panels which may be in a different 
colour but which shall not exceed 50cm in height, or the rooftop which should be 
painted white so as to reduce temperatures inside the vehicle during the summer 
months. 
 
The positioning and size of Operators’ logos are to be agreed between the Operator 
and the Corporation and, where possible, these should be above the front doors on 
the nearside of the vehicles and above the drivers’ offside cab windows. 
 
All livery proposals must be submitted to the Contracts Tendering Manager for 
approval. 
 
12

Service Specification for Route No. 196 - 30/04/2010 
 
16. 
STANDS AND BLINDS 
 
Tenderers should note that under normal circumstances, the specific restrictions 
relating to each stand will apply to the whole stand at all times. Any variation to such 
standing arrangements must be agreed by the Corporation. In addition, Tenderers 
should note the following general requirements: 
 
1) 
Drivers MUST switch off engines during layover periods at bus stations or on 
stands. 
2) 
No meal reliefs may be taken on any stand (on or off line of route) without the 
permission of the Corporation. 
3) 
No crew ferry vehicles may enter any stand (on or off line of route) without the 
permission of the Corporation. 
4) 
Destination blind displays to be used are shown under each stand description. 
Tenderers may suggest, within their bids, alternative blind displays. 
5) 
The intermediate (also known as via) blind display to be used on the nearside of 
the vehicle is shown in the box below: 
 
196 via Brixton 
 
 
For further information, please refer to Annex C of the Framework Agreement: General 
Conditions relating to the use of London Buses’ Bus Stations and Stands. 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
LBSL/NS/Route No.196. 
30/04/2010. Tranche 348. 
 
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