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SECTION 2: PART A 
 
SERVICE SPECIFICATION FOR ROUTE Nos. 189 & N189 
 
 
 CONTENTS 
Page 
 
  1. 
Tenders Required 

  2. 
Proposed Changes 
2   
  3. 
Terminals 
2   
  4. 
Days of Operation 
3   
  5. 
Vehicle Type 

  6. 
Frequencies 
5   
  7. 
Minimum Performance Standards 
12   
  8. 
Running Times 
13   
  9. 
Layovers 
13   
10. Timing 
Constraints 
14  
11. Control 
Strategy 
14 
12. Operational 
Considerations 
15  
13. Stopping 
Arrangements 
15  
14. 
Timing Points and Mileages 
16 
15. Vehicle 
Livery 
16 
 
 
Appendices 
 
  A. 
Route Record 
17   
  B. 
Sample Running Times for Route Nos. 189 & N189 
22   
  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
_______________________________________________________________________ 
This document should be read in conjunction with the Corporation’s Guide for 
Tenderers (Part A: Explanatory Notes - Service Requirements). Where appropriate, 
reference is made to the relevant section.
 

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
1. TENDERS 
REQUIRED 
 
This document describes the service for which the Corporation requires Tenders and 
Tenderers must submit a fully compliant bid. In addition, Tenderers may wish to draw 
upon their local knowledge to submit alternative bids which offer improved value for 
money in meeting passenger needs. These might incorporate, for example, different 
timings, frequencies, route structures and / or vehicles. The Corporation will welcome 
such bids and give them careful consideration.  
 
For more information, please refer to Section 2.1 of Part A of the Guide for Tenderers. 
 
2. PROPOSED 
CHANGES 
 
At this time, no changes are proposed to the existing service for introduction prior to the 
commencement of the new Route Agreement for Route Nos. 189 & N189. 
 
Tenderers should note that the following alterations (subject to consultation) are 
proposed as part of this Service Specification for introduction with the new Route 
Agreement: 
 
•  87 capacity double deck, dual door, low floor buses are specified for Route Nos. 189 
& N189; 
•  The designation Route No. N189 is used for contractual purposes only. This service 
will be marketed as Route No. 189. This includes all publicity, including destination 
blind displays. 
 
3. TERMINALS 
 
Route Nos. 189 & N189 will operate between Brent Cross Shopping Centre, Bus 
Station and Oxford Circus. 
 
Full details of the route to be followed, the permitted terminal workings and the available 
stands are shown at Appendix A. Tenderers should particularly note the information 
relating to the shared usage of stands, the taking of meal reliefs and the use of ferry 
vehicles. 
 
2

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
4. 
DAYS OF OPERATION 
 
One timetable must be offered for Route Nos. 189 & N189 which will operate as follows: 
 
DAY OF OPERATION 
 
Mondays to Fridays 
Section 6.1 
Mondays to Fridays Schooldays  
Section 6.2 
Saturdays & Good Friday 
Section 6.3 
Sundays Section 
6.4 
Christmas Day  
No service 
Boxing Day 
Section 6.5 
Other Public Holidays 
Sunday service 
Nightly Section 
6.6 
New Year’s Eve night/New Year’s Day morning* 
Nightly service 
Christmas Eve night/Christmas Day morning 
No service 
Christmas Day night/Boxing Day morning 
No service 
 
* The New Year’s Eve service level should be regarded as a minimum and any 
frequency increases and / or diversions will be discussed with the successful Tenderer 
on an annual basis. 
 
3

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
5. VEHICLE 
TYPE 
 
Please refer to Section 2.5 of Part A of the Guide for Tenderers. 
 
Route Nos. 189 & N189 are currently approved for vehicles which are a maximum of 
10.1 metres long and 2.5 metres wide. A formal route test will be required for vehicles 
which exceed these dimensions. This will be arranged with the successful Tenderer.  
 
The service requirement set out in Section 6 assumes that dual door, double deck 
buses with a minimum capacity of 87 of which approximately 60 should be seated, will 
be used on this route.  
 
Luggage space should also be provided. 
 
Tenderers must submit proposals based on new vehicles. These must be of a low floor 
design and be accessible to wheelchairs by means of a powered ramp.  
 
Bids for both conventional diesel powered vehicles and diesel-electric hybrid 
vehicles should be submitted and separate prices for both types are required. 
 
Bids based on a mix of hybrid and conventional vehicles would be welcomed, 
subject to a minimum of 10 hybrid powered vehicles being offered for this route 
(full hybrid operation should be offered for routes with a vehicle requirement of 
less than 10). 
 
Tenderers should refer to the vehicle design (including accessibility) features contained 
in Schedule II to Annex B of the Framework Agreement and Section 2 Part B of the 
Master ITT (Version 2 issued June 2005). 
 
 
Tenderers may also submit bids based on using existing vehicles. Tenderers are 
asked to specify what refurbishment would be carried out on existing buses and the 
expected timescale of those works. See Master ITT (Version 2 issued June 2005). 
 
 
4

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
6. FREQUENCIES 
 
The level of service (e.g. every 15 minutes) required by the Corporation is described in 
terms of the interval between departures. Whilst a completely regular service at the 
specified frequency should be possible at most times, occasionally a bus may be 
timetabled to depart up to five minutes earlier or later than the regular time. 
 
Tenderers should note that when the specified frequency changes (e.g. between the 
peak and midday periods), the scheduled interval between buses should never be 
greater than that provided by the lower of the two frequencies AT ANY POINT ON 
THE ROUTE. 
 
Tenderers should note that unless otherwise stated all journeys should operate 
between the terminal points defined in each direction. 
 
 
5

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
6.1 
Mondays to Fridays Non-Schooldays 
 
1. 
Brent Cross Shopping Centre, Bus Station to Oxford Circus 
 
0530 - 0545   
Every 15 minutes 
0546 - 0625   
Every 12 minutes 
0626 - 0635   
Every 10 minutes 
0636 - 1900   
Every   8 minutes 
1901 - 1930   
Every 10 minutes 
1931 - 2330   
Every 12 minutes 
 
First departure from Brent Cross Shopping Centre, Bus Station no later than 
0535. 
Last departure from Brent Cross Shopping Centre, Bus Station no earlier than 
2325. 
 
Tenderers should ensure that buses are scheduled to be no more than 8 
minutes apart at Oxford Circus between 0730 and 0830 and between 1545 and 
1645. 
 
2. 
Oxford Circus to Brent Cross Shopping Centre, Bus Station 
 
0615 - 0650   
Every 15 minutes 
0651 - 0705   
Every 12 minutes 
0706 - 0730   
Every 10 minutes 
0731 - 1930   
Every   8 minutes 
1931 - 2030   
Every 10 minutes 
2031 - 0015   
Every 12 minutes 
 
First departure from Oxford Circus no later than 0620. 
Last departure from Oxford Circus no earlier than 0010. 
 
Tenderers should ensure that buses are scheduled to be no more than 8 
minutes apart at Kilburn Station between 0800 and 0915 and between 1530 and 
1645. 
 
6

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
6.2 
Mondays to Fridays Schooldays 
 
1. 
Brent Cross Shopping Centre, Bus Station to Oxford Circus 
 
0530 - 0545   
Every 15 minutes 
0546 - 0625   
Every 12 minutes 
0626 - 0635   
Every 10 minutes 
0636 - 0730   
Every   8 minutes 
0731 - 0830   
Every   6 minutes 
0831 - 1900   
Every   8 minutes 
1901 - 1930   
Every 10 minutes 
1931 - 2330   
Every 12 minutes 
 
First departure from Brent Cross Shopping Centre, Bus Station no later than 
0535. 
Last departure from Brent Cross Shopping Centre, Bus Station no earlier than 
2325. 
 
Tenderers should ensure that buses are scheduled to be no more than 8 
minutes apart at Oxford Circus between 0730 and 0830 and between 1545 and 
1645. 
 
2. 
Oxford Circus to Brent Cross Shopping Centre, Bus Station 
 
0615 - 0650   
Every 15 minutes 
0651 - 0705   
Every 12 minutes 
0706 - 0730   
Every 10 minutes 
0731 - 1930   
Every   8 minutes 
1931 - 2030   
Every 10 minutes 
2031 - 0015   
Every 12 minutes 
 
First departure from Oxford Circus no later than 0620. 
Last departure from Oxford Circus no earlier than 0010. 
 
Tenderers should ensure that buses are scheduled to be no more than 8 
minutes apart at Kilburn Station between 0800 and 0915 and between 1530 and 
1645. 
 
7

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
6.3 
Saturdays & Good Friday 
 
1. 
Brent Cross Shopping Centre, Bus Station to Oxford Circus 
 
0530 - 0615   
Every 20 minutes 
0616 - 0650   
Every 15 minutes 
0651 - 0750   
Every 12 minutes 
0751 - 1900   
Every   8 minutes 
1901 - 2330   
Every 12 minutes 
 
First departure from Brent Cross Shopping Centre, Bus Station no later than 
0535. 
Last departure from Brent Cross Shopping Centre, Bus Station no earlier than 
2325. 
 
Tenderers should ensure that buses are scheduled to be no more than 8 
minutes apart at Oxford Circus between 0930 and 1100. 
 
2. 
Oxford Circus to Brent Cross Shopping Centre, Bus Station 
 
0615 - 0700   
Every 20 minutes 
0701 - 0730   
Every 15 minutes 
0731 - 0800   
Every 12 minutes 
0801 - 1915   
Every   8 minutes 
1916 - 1930   
Every 10 minutes 
1931 - 0015   
Every 12 minutes 
 
First departure from Oxford Circus no later than 0620. 
Last departure from Oxford Circus no earlier than 0010. 
 
Tenderers should ensure that buses are scheduled to be no more than 8 
minutes apart at Kilburn Station between 0930 and 1100. 
 
8

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
6.4 Sundays 
 
1. 
Brent Cross Shopping Centre, Bus Station to Oxford Circus 
 
0530 - 0605   
Every 30 minutes 
0606 - 0835   
Every 15 minutes 
0836 - 2330   
Every 12 minutes 
 
First departure from Brent Cross Shopping Centre, Bus Station no later than 
0535. 
Last departure from Brent Cross Shopping Centre, Bus Station no earlier than 
2325. 
 
Tenderers should ensure that buses are scheduled to be no more than 12 
minutes apart at Oxford Circus between 1030 and 1230. 
 
2. 
Oxford Circus to Brent Cross Shopping Centre, Bus Station 
 
0615 - 0650   
Every 30 minutes 
0651 - 0920   
Every 15 minutes 
0921 - 0015   
Every 12 minutes 
 
First departure from Oxford Circus no later than 0620. 
Last departure from Oxford Circus no earlier than 0010. 
 
Tenderers should ensure that buses are scheduled to be no more than 12 
minutes apart at Kilburn Station between 1030 and 1230. 
 
9

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
6.5 Boxing 
Day 
 
1. 
Brent Cross Shopping Centre, Bus Station to Oxford Circus 
 
0800 - 0835   
Every 15 minutes 
0836 - 2330   
Every 12 minutes 
 
First departure from Brent Cross Shopping Centre, Bus Station no later than 
0805. 
Last departure from Brent Cross Shopping Centre, Bus Station no earlier than 
2325. 
 
Tenderers should ensure that buses are scheduled to be no more than 12 
minutes apart at Oxford Circus between 1030 and 1230. 
 
2. 
Oxford Circus to Brent Cross Shopping Centre, Bus Station 
 
0800 - 0920   
Every 15 minutes 
0921 - 0015   
Every 12 minutes 
 
First departure from Oxford Circus no later than 0805. 
Last departure from Oxford Circus no earlier than 0010. 
 
Tenderers should ensure that buses are scheduled to be no more than 12 
minutes apart at Kilburn Station between 1030 and 1230. 
 
 
 
10

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
6.6 Nightly 
 
1. 
Brent Cross Shopping Centre, Bus Station to Oxford Circus 
 
2340 - 0520   
Every 30 minutes 
 
First departure from Brent Cross Shopping Centre, Bus Station no later than 
2345. 
Last departure from Brent Cross Shopping Centre, Bus Station no earlier than 
0515. 
 
2. 
Oxford Circus to Brent Cross Shopping Centre, Bus Station 
 
0030 - 0610   
Every 30 minutes 
 
First departure from Oxford Circus no later than 0035. 
Last departure from Oxford Circus no earlier than 0605. 
 
Tenderers must identify the cost of the Nightly element of this service separately. 
 
11

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
7. 
MINIMUM PERFORMANCE STANDARDS 
 
Please refer to Section 2.7 of Part A of the Guide for Tenderers. 
 
Tenderers should note that the objective of the Operator of Route No. 189 & N189 
shall be to operate all scheduled mileage and adhere fully  to the published 
timetable. The Operator must use its best endeavours to achieve this. 
 
The minimum standards of acceptable performance for Route No. 189 shall be: 
 
Average Excess Wait Time: 
 
No more than 1.30 minutes 
Minimum Operated Mileage: 
 
No less than     98.00% 
 
The minimum standards of acceptable performance for Route No. N189 shall be: 
 
 
Departing on Time   
 
 
No less than 85.00% 
 
Minimum Operated Mileage 
 
No less than 99.00% 
 
or as notified by the Corporation from time to time. The Operator will be required to 
achieve or better the standards. 
 
It is unlikely that the minimum number of QSI surveys for performance measurement 
will be conducted on Route No. N189 at present. However, this may change at a 
later date. 
 
QSI Thresholds  
 
The QSI threshold is the standard of performance to be achieved by the operator in 
order to qualify for an automatic contract extension (in accordance with Schedule IX of 
the Framework Agreement). 
 
Average Excess Wait Time Threshold = 1.15 minutes 
 
It is unlikely that the minimum number of QSI surveys for Threshold measurement will 
be conducted on Route No. N189 at present.  However, this may change at a later date 
when a Threshold figure may be published. 
 
Summary of proposed QSI coverage: Route Nos. 189 & N189 
 
Note: While London Buses undertakes to carry out QSI surveys at the times and 
locations specified below, it may prove impossible to rearrange a survey cancelled or 
nullified at short notice. 
 
12

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
Survey locations 
 
Location of QSI survey points in each direction:  
 
 
Southbound (towards Oxford Circus)   
Northbound (towards Brent Cross) 
 Brent 
Cross 
     Oxford 
Circus 
 
Abbey Road / Belsize Road $ 
 
 
Gloucester Place (PM only) 
 
Baker Street (AM only) 
 
 
 
Abbey Road / Belsize Road $ 
 
 
$ Both directions observed simultaneously at this point. Counted as two surveys. 
 
 
Total scheduled manual QSI surveys per quarter = 80. 
 
8. RUNNING 
TIMES 
 
Extracts from the public timetable with sample running times for Route Nos. 189 & 
N189 are attached at Appendix B. This gives an indication of the time required to travel 
the route. Attention is drawn to the variations in running times at different times of the 
day.  Please refer to Section 2.8 of Part A of the Guide for Tenderers for further 
information. 
 
Tenderers should carefully check the existing running times to ensure that they are 
appropriate in present traffic conditions. Tenderers should particularly check the existing 
running times for the Saturday PM Shopping period. 
 
It is expected that any changes to these running times can be accommodated within 
existing cycle times.  
 
When reviewing existing, and devising new, running times Tenderers should refer to: 
 
•  the minimum performance standards for Route Nos. 189 & N189 in Section 7 
above; 
•  the historical performance data provided in Section 1 Part B of the introduction to 
this ITT; 
•  the paragraph in Section 12 referring to the proposed extension of the Cashless 
Boarding zone throughout the whole of the London area. 
 
In order to meet reliability targets, Tenderers may wish to consider the inclusion of a 
boarding time allowance for Route No. N189 at Oxford Street as appropriate on all or 
some nights.  
 
Tenderers may consider if school summer holiday schedules, incorporating running 
time reductions, are desirable for this route. In this event, schedules and costs must be 
submitted separately. 
 
9. LAYOVERS 
 
Under normal circumstances, layover time on stands and at bus stations should be 
restricted to that required to provide a reliable service. Longer layovers for any other 
purpose may only be taken with the permission of the Corporation. 
 
 
13

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
10. TIMING 

CONSTRAINTS 
 
Route No. 189 should interwork with Route No. N189 to form a seamless 24 hour 
service.  
 
Route Nos. 189 & N189 should interwork with Route Nos. 139 & N139 between Abbey 
Road, Belsize Road and Oxford Circus during all periods.. 
 
These requirements will be negotiated with the successful Tenderers. Tenderers 
submitting bids for both these routes should bear this requirement in mind when 
compiling schedules. 
 
11. CONTROL 
STRATEGY 
 
Route Nos. 189 & N189 can suffer from the effects of traffic congestion, making 
some form of route control essential in order to achieve or better the minimum 
performance standards for this route. 
 
Tenderers should submit proposals on the control strategy they intend to adopt and 
the type of control they would intend to use by completing the form provided in 
Section 3: Part 7 of this ITT. The cost of this control should be included within the 
main Tender price. 
 
Tenderers should also indicate how they intend to facilitate driver changeovers and 
meal reliefs for this route.  
 
Further information is provided in Section 2.11 of Part A of the Guide for Tenderers. 
 
14

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
12. OPERATIONAL 
CONSIDERATIONS 
 
Tenderers should note the following operating considerations affecting Route Nos. 189 
& N189 
 
•  Route Nos. 189 & N189 can suffer from unpredictable traffic delays in the Brent 
Cross, Cricklewood, and Kilburn areas, and especially within central London (Baker 
Street and Oxford Street); 
• Route No. 189 can sometimes suffer from delays due to cricket matches 
(especially Test matches and one-day finals) at Lord’s cricket ground. 
 
Tenderers should also note the following factors / events  which may have an impact on 
Route Nos. 189 & N189 in the foreseeable future: 
 
•  It is anticipated that Cashless Boarding will be extended throughout London at 
some stage during the lifetime of this contract. This is expected to lead to 
significant savings in running and recovery times to bus routes, and, 
therefore,
  potential resource (cycle time and PVR) savings are expected. 
Tenderers are required to identify and submit the level of savings per 
vehicle that could be achieved by reducing peak vehicle requirement, and / 
or how reliability targets could be revised when the Scheme is introduced.
 
 
The above factors have been included to assist Tenderers and represents the 
information currently available to the Corporation. Tenderers should make their own 
enquiries about events which may impact upon the route and should form their own 
views about their likely effect upon it. 
 
13. STOPPING 

ARRANGEMENTS 
 
Buses operating on Route Nos. 189 & N189 must serve all stops on the line of route 
designated for the route. There are two types of bus stop: 
 
•  Compulsory (white stop flag):   where all buses must stop. 
•  Request (red stop flag):    
where buses are only required to stop if a   
 
 
 
 
passenger rings the bell or an intending passenger  
 
    signals 
to 
the 
driver. 
 
On all night routes (with N prefix) and on 24 hour routes (between the hours of 0100 
and 0430) all bus stops are regarded as request stops regardless of their type. 
 
 
15

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
14. 
TIMING POINTS & MILEAGES 
 
 
Timing Points
 
 
The required timing points (and codes) are shown in Caesar. 
  
Mileages for Route Nos. 189 & N189 
 
Brent Cross Shopping Centre, Bus Station to Oxford Circus 
 
7.1 miles 
Oxford Circus to Brent Cross Shopping Centre, Bus Staiton 
 
7.0 miles 
 
Tenderers should note that: 
•  these measurements are believed to be accurate to within 0.5 miles, but no warranty 
or representation as to accuracy is given; 
•  out of service stand workings have not been measured and are not included within 
the above measurements; 
•  if alternative or additional measurements are used by the Tenderer, these must be 
stated in the tender submission; 
•  point to point measurements pertaining to recognised curtailment points or alternative 
terminals will be agreed with the successful Tenderer once the contract has been 
awarded. 
 
15. VEHICLE 

LIVERY 
 
All vehicles to be used on Route Nos. 189 & N189 from the commencement of the new 
Route Agreement must be in a livery that is exclusively Corporation red. The paint 
should be matched accurately to the colour as defined by the following manufacturer’s 
specifications: 
 
 
 
ICI London Bus Red P498 FPF 3 
 
Other manufacturers should also be able to produce this specification from the ICI 
colour chart. 
 
This requirement does not include the lower panels which may be in a different 
colour but which shall not exceed 50cm in height, or the rooftop which should be 
painted white so as to reduce temperatures inside the vehicle during the summer 
months. 
 
The positioning and size of Operators’ logos are to be agreed between the Operator 
and the Corporation and, where possible, these should be above the front doors on 
the nearside of the vehicles and above the drivers’ offside cab windows. 
 
All livery proposals must be submitted to the Contracts Tendering Manager for 
approval. 
 
 
16

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
APPENDIX A: ROUTE RECORD 
 
ROUTE No. 189: BRENT CROSS, SHOPPING CENTRE, BUS STATION - OXFORD 
CIRCUS 
 
STREETS TRAVERSED 
 
Towards Oxford Circus: Brent Cross Bus Station, Prince Charles Drive, Tempelhof 
Avenue, Tilling Road, Claremont Road, Cricklewood Lane, Cricklewood Broadway, Shoot-
Up Hill, Kilburn High Road, Quex Road, Abbey Road, Grove End Road, Lisson Grove, 
Rossmore Road, Park Road, Baker Street, Portman Square (east side), Orchard Street, 
Oxford Street, Regent Street, Margaret Street, John Princes Street. 
 
Towards Brent Cross, Shopping Centre, Bus Station: John Princes Street, Oxford 
Street, Portman Street, Portman Square (west side), Gloucester Place, Rossmore Road, 
Lisson Grove, Grove End Road, Abbey Road, Quex Road, Kilburn High Road, Shoot-Up 
Hill, Cricklewood Broadway, Cricklewood Lane, Claremont Road, Tilling Road, Tempelhof 
Avenue, Prince Charles Drive, Brent Cross Bus Station. 
 
STANDS, TURNING POINTS AND DESTINATION BLINDS 
 
Tenderers should note that under normal circumstances, the specific restrictions relating to 
each stand will apply to the whole stand at all times. Any variation to such standing 
arrangements must be agreed by the Corporation. In addition, Tenderers should note the 
following general requirements: 
 
1) 
Drivers MUST switch off engines during layover periods at bus stations or on stands. 
2) 
No meal reliefs may be taken on any stand (on or off line of route) without the 
permission of the Corporation. 
3) 
No crew ferry vehicles may enter any stand (on or off line of route) without the 
permission of the Corporation. 
4) 
Destination blind displays to be used are shown under each stand description. 
Tenderers may suggest, within their bids, alternative blind displays. 
5) 
The intermediate (also known as via) blind display to be used on the nearside of the 
vehicle is shown in the box below: 
  
189 via Abbey Road 
 
 
For further information, please refer to Annex C of the Framework Agreement: General 
Conditions relating to the use of London Buses’ Bus Stations and Stands. 
 
17

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
BRENT CROSS SHOPPING CENTRE, BUS STATION 
 
Private stand for up to 19 buses in Brent Cross Bus Station on north side of Prince Charles 
Drive. 
 
Buses proceed from Brent Cross Bus Station direct to stand, departing to Brent Cross Bus 
Station. Set down in Brent Cross Bus Station, at stop A and pick up in Brent Cross Bus 
Station, at stop D. 
 
AVAILABILITY:  
At any time. 
OPERATING RESTRICTIONS:   No  more  than  2 vehicles on Route No. 189 should be 
scheduled to stand at any one time. 
MEAL RELIEFS:  
No meal relief vehicles to stand at any time. 
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time. 
OTHER INFORMATION:  
London Buses toilet facilities available 24 hours. 
BLIND DISPLAY:  
Brent Cross 
 
NORTH CRICKLEWOOD, TILLING ROAD (from Oxford Circus) 
 
Public stand for one bus on south side of Tilling Road outside The Holiday Inn Hotel. 
 
Buses proceed from Claremont Road via Tilling Road to stand, departing via Tilling Road to 
Claremont Road. Set down in Claremont Road, at stop V and pick up in Claremont Road, at 
stop W. 
 
AVAILABILITY:  
At any time. 
OPERATING RESTRICTIONS:   To be used for unscheduled curtailments only. 
MEAL RELIEFS:  
No meal relief vehicles to stand at any time. 
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time. 
BLIND DISPLAY:  
North Cricklewood 
 
CRICKLEWOOD, PENNINE DRIVE (from Oxford Circus) 
 
Public stand on west side of Claremont Road, commencing 23 metres north of a point 
opposite the northern flank wall of Carey Hall and extending south. 
 
Buses proceed from Claremont Road direct to stand, departing via Claremont Road and 
Pennine Drive to Claremont Road. Set down and pick up in Claremont Road, at stop D. 
 
AVAILABILITY:  
At any time. 
OPERATING RESTRICTIONS:   To be used for unscheduled curtailments only. 
MEAL RELIEFS:  
No meal relief vehicles to stand at any time. 
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time. 
BLIND DISPLAY:  
Cricklewood  Pennine Drive 
 
 
18

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
CRICKLEWOOD BROADWAY, CHICHELE ROAD (from Brent Cross, Shopping Centre, 
Bus Station) 
 
Public stand on west side of Chichele Road, commencing at party wall of No.28 and the 
Islamic Mosque and extending 20 metres southwards. 
 
Buses proceed from Cricklewood Broadway via Anson Road and Chichele Road to stand, 
departing via Chichele Road and Cricklewood Broadway to Cricklewood Lane. Set down in 
Cricklewood Broadway, at stop BE and pick up in Cricklewood Lane, at stop CE. 
 
AVAILABILITY:  
At any time. 
OPERATING RESTRICTIONS:   To be used for unscheduled curtailments only. 
MEAL RELIEFS:  
No meal relief vehicles to stand at any time. 
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time. 
BLIND DISPLAY:  
Cricklewood Broadway 
 
KILBURN PARK STATION, CAMBRIDGE GARDENS (from Brent Cross, Shopping 
Centre, Bus Station) 
 
Public stand in 2 portions: 
 
In east arm of Cambridge Gardens, alongside garden enclosure, commencing at party wall 
of Nos. 15/16 and extending 20 metres south. 
 
Overflow portion in south arm of Cambridge Gardens, alongside garden enclosure, 
commencing 17 metres west of centre of Cambridge Gardens (east arm) and extending 21 
metres west. 
 
Buses proceed from Kilburn High Road via Cambridge Avenue, Cambridge Gardens (west 
arm), Cambridge Gardens (south arm) and Cambridge Gardens (east arm) to stand, 
departing via Cambridge Gardens (east arm) and Cambridge Avenue to Kilburn High Road. 
Set down in Kilburn High Road, at stop H and pick up in Kilburn High Road, at stop J. 
 
AVAILABILITY:  
At any time. 
OPERATING RESTRICTIONS:   To be used for unscheduled curtailments only. 
MEAL RELIEFS:  
No meal relief vehicles to stand at any time. 
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time. 
OTHER 
INFORMATION: 
 
Overflow stand. To be used only when Cambridge 
Gardens (south arm) stand is full. 
BLIND DISPLAY:  
Kilburn High Road Station 
 
BAKER STREET STATION (from Brent Cross, Shopping Centre) 
 
Buses proceed from Baker Street via York Street departing to Gloucester Place. Set down 
in Baker Street, at stop G and pick up in Gloucester Place, at stop Q. 
 
AVAILABILITY:  
At any time. 
OPERATING RESTRICTIONS:   Turning Point Only - Buses must not stand. 
BLIND DISPLAY:  
Baker Street Station 
 
 
 
19

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
BAKER STREET STATION, ALLSOP PLACE 
 
Public stand on west side of Allsop Place, commencing opposite the party wall of 6/7 Allsop 
Place and extending 57 metres east to lamp standard R1846, opposite No. 12. 
 
From Brent Cross, Shopping Centre, Bus Station 
Buses proceed from Baker Street via York Street, Gloucester Place, Marylebone Road and 
Allsop Place to stand, departing via Allsop Place, Baker Street and York Street to 
Gloucester Place. Set down in Baker Street, at stop G and pick up in Gloucester Place, at 
stop Q. 
 
From Oxford Circus 
Buses proceed from Gloucester Place via Marylebone Road and Allsop Place to stand, 
departing via Allsop Place to Baker Street. Set down in Gloucester Place, at stop Q and 
pick up in Baker Street, at stop B. 
 
AVAILABILITY:  
At any time. 
OPERATING RESTRICTIONS:   To be used for unscheduled curtailments only. 
MEAL RELIEFS:  
No meal relief vehicles to stand at any time. 
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time. 
BLIND DISPLAY:  
Baker Street Station 
 
PORTMAN SQUARE (from Brent Cross, Shopping Centre, Bus Station) 
 
Buses proceed from Baker Street via Portman Square (east, south and west sides) 
departing to Gloucester Place. Set down in Baker Street, at stop J and pick up in 
Gloucester Place, at stop K. 
 
AVAILABILITY:  
At any time. 
OPERATING RESTRICTIONS:   Turning Point Only - Buses must not stand. 
BLIND DISPLAY:  
Portman Square 
 
OXFORD STREET, SELFRIDGES (from Brent Cross, Shopping Centre, Bus Station) 
 
Buses proceed from Orchard Street via Oxford Street departing to Portman Street. Set 
down in Orchard Street, at stop BZ and pick up in Portman Street, at stop N. 
 
AVAILABILITY:  
At any time. 
OPERATING RESTRICTIONS:   Turning Point Only - Buses must not stand. 
BLIND DISPLAY:  
Portman Square 
 
 
 
20

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
OXFORD CIRCUS, JOHN PRINCES STREET (NORTH) 
 
Public stand in two portions on east side of John Princes Street between Great Castle 
Street and Margaret Street: 
 
1 - Commencing 1 metre north of the kerb line of Great Castle Street and extending 17 
metres north. 
 
2 - Commencing 1 metre south of the junction with Margaret Street and extending 19 
metres south. 
 
Buses proceed from John Princes Street direct to stand, departing to John Prince's Street. 
Set down and pick up in John Princes Street, at stop JB. 
 
AVAILABILITY:  
At any time. 
OPERATING RESTRICTIONS:   No  more  than  2 vehicles on Route Nos. 189 & N189 
should be scheduled to stand at any one time. 
MEAL RELIEFS:  
No meal relief vehicles to stand at any time. 
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time. 
OTHER INFORMATION:  
No toilets currently available. 
BLIND DISPLAY:  
Oxford Circus 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
LBSL/JAY/Route Nos. 189 & N189. 
17/11/2008. Tranche 285. 
 
21

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
APPENDIX B: SAMPLE RUNNING TIMES FOR ROUTE NO. 189 
(based on current schedule) 
 
MONDAYS TO FRIDAYS
 
 
1. Brent Cross, Bus Station to Oxford Circus, John Princes Street 
 
 
 
 
 
 
 
 
 
 Typical 
 
Longest 
Typical 
Longest 
Typical 
Typical 
early 
morning
interpeak
afternoon 
early 
late 
morning 
peak 
peak 
evening 
evening 
Brent Cross Bus Station  
0535 0802 1158 1700 1959 2259 
North Cricklewood Tilling Road 
0540 0808  1204  1706 2002 
2304 
Cricklewood Broadway Crown 
0546 0816  1211  1714 2011 
2311 
Kilburn LU Station 
0549 0821  1216  1719 2014 
2314 
Belsize Road Abbey Road 
0556 0833  1228  1731 2021 
2321 
Abbey Road Grove End Road 
0559 0839  1233  1736 2024 
2324 
Baker Street Station 
0604 
0847 
1238 
1741 
2029 
2329 
Orchard Street Selfridges 
0607 0852  1244  1747 2033 
2333 
Oxford Circus Orchard Street  
0612 0858  1253  1756 2037 
2337 
Oxford Circus John Princes Street 
2039 
North 
0614 0900  1255  1758 
2339 
 
39      
58  
57   
58  
40 
40          
minutes 
minutes 
minutes 
minutes 
minutes
minutes 
 
2. Oxford Circus, John Princes Street North to Brent Cross Shopping Centre 
 
 
Typical  
Longest 
Typical 
Longest 
Typical 
Typical 
 
early 
morning 
interpeak  afternoon 
early 
late 
morning 
peak 
 
peak 
evening 
evening 
Oxford Circus John Princes Street 
2002 
North 
0620 0801  1157 1701 
2300 
2003 
Oxford Circus Orchard Street 
0621 0802  1158 1702 
2301 
Portman Street Orchard Street  
0626 0808  1205 1710 2008 
2306 
Dorchester Square 
0629 0811  1211 1716 2013 
2311 
Abbey Road Grove End Road 
0633 0816  1216 1721 2017 
2315 
Belsize Road Abbey Road 
0638 0821  1221 1727 2022 
2320 
Kilburn LU Station 
0644 0829  1229 1737 2030 
2328 
Cricklewood Broadway Crown 
0649 0836  1239 1749 2037 
2335 
Claremont Road Pennine Drive 
0655 0844  1246 1757 2046 
2342 
Brent Cross Shopping Centre 
0700 0850  1252 1805 2049 
2347 
 
40  
49  
55 
64  
47    
47  
minutes 
minutes 
 minutes 
minutes 
minutes 
minutes 
 
 
22

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
SATURDAYS 
 
1.  Brent Cross Bus Station to Oxford Circus, John Princes Street North 
 
 
 
 
 
 
 Typical 
 
Typical late  Typical PM 
Typical 
Typical 
early 
AM 
shopping 
early 
late 
morning 
shopping 
period 
evening 
evening 
period 
Brent Cross Shopping Centre 
0535  1104 1500 1959 2259 
Claremont Road Pennine Drive  
0540 1110 1508 2002 
2304 
Cricklewood Broadway Crown 
0546 1116 1515 2011 
2311 
Kilburn LU Station 
0549 1120 1520 2014 
2314 
Belsize Road Abbey Road 
0556 1132 1532 2021 
2321 
Abbey Road Grove End Road 
0559 1137 1537 2024 
2324 
Baker Street Station 
0604 
1142 
1542 
2029 
2329 
Orchard Street Selfridges 
0607 1148 1548 2033 
2333 
Oxford Circus Orchard Street 
0612 1156 1557 2037 
2337 
Oxford Circus John Princes Street 
2039 
North 
0614 1158 1559 
2339 
 39 
54 
59 
40      
40 
minutes 
 minutes 
 minutes 
 minutes 
 minutes 
 
2. Oxford Circus, John Princes Street North to Brent Cross Shopping Centre 
 
 Typical 
 
Typical late  Typical PM 
Typical 
Typical 
early 
AM 
shopping 
early 
late 
morning 
shopping 
period 
evening 
evening 
period 
Oxford Circus John Princes Street 
2000 
North 
0620 1101 1501 
2300 
2001 
Oxford Circus Orchard Street 
0621 1102 1502 
2301 
Portman Square Orchard Street 
0626 1109 1509 2006 
2306 
Dorchester Square 
0629 1113 1515 2011 
2311 
Abbey Road Grove End Road 
0633 1118 1520 2015 
2315 
Belsize Road Abbey Road 
0638 1124 1526 2020 
2320 
Kilburn LU Station 
0644 1134 1536 2028 
2328 
Cricklewood Broadway Crown 
0649 1142 1551 2035 
2335 
Claremont Road Pennine Drive 
0655 1149 1558 2042 
2342 
Brent Cross Shopping Centre 
0700 1155 1605 2047 
2347 
 
40 
54 
64 
47   
47 
 minutes 
 minutes 
 minutes 
minutes 
 minutes 
 
 
 
23

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
SUNDAYS 
 
1. Brent Cross Shopping Centre to Oxford Circus, John  Princes Street North 
 
 
 
 
 
 
 
 
 
 Typical 
 
Typical late  Typical PM 
Typical 
Typical 
Early 
AM 
shopping 
early 
late 
morning 
shopping 
period 
evening 
evening 
period 
Brent Cross Shopping Centre 
0535  1058 1503 1959 2259 
Claremont Road Pennine Drive  
0540 1104 1509 2002 
2304 
Cricklewood Broadway Crown 
0546 1112 1519 2011 
2311 
Kilburn LU Station 
0549 1116 1523 2014 
2314 
Belsize Road Abbey Road 
0556 1125 1534 2021 
2321 
Abbey Road Grove End Road 
0600 1129 1538 2024 
2324 
Baker Street Station 
0604 
1134 
1543 
2029 
2329 
Orchard Street Selfridges 
0607 1139 1548 2033 
2333 
Oxford Circus Orchard Street 
0612 1145 1557 2037 
2337 
Oxford Circus John Princes Street 
2039 
North 
0614 1147 1559 
2339 
 
39 
49   
56   
40   
40   
 minutes 
minutes 
minutes 
minutes 
minutes 
 
2. Oxford Circus, John Princes Street North to Brent Cross Shopping Centre 
 
Typical late 
Typical 
Typical 
Typical 
AM 
Typical PM 
early 
late 
Early 
shopping 
  shopping 
evening 
evening 
 
morning 
period 
period 
 
Oxford Circus John Princes Street 
2000 
North 
0620 1106 1506 
2300 
2001 
Oxford Circus Orchard Street 
0621 1107 1507 
2301 
Portman Square Orchard Street 
0626 1113 1514 2006 
2306 
Dorchester Square 
0629 1118 1519 2011 
2311 
Abbey Road Grove End Road 
0633 1122 1523 2015 
2315 
Belsize Road Abbey Road 
0638 1127 1528 2020 
2315 
Kilburn LU Station 
0644 1134 1535 2028 
2320 
Cricklewood Broadway Crown 
0649 1143 1545 2035 
2328 
Claremont Road Pennine Drive 
0655 1151 1553 2042 
2335 
Brent Cross Shopping Centre 
0700 1157 1559 2047 
2342 
 
40 
51 
53 
47   
42 
 minutes 
 minutes 
 minutes 
minutes 
 minutes 
 
 
24

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
The above tables have been included to assist Tenderers. They represent the information 
currently available to the Corporation. Tenderers should form their own views about what is 
appropriate in terms of running times. (See Section 8.) 
 
APPENDIX B: SAMPLE RUNNING TIMES (Nightly) 
(based on current schedule) 
 
MONDAY – THURSDAY NIGHT  
 
 
 
 
 
 
 
 
 
1. Brent Cross Shopping Centre to Oxford Circus, John Princes Street 
 
 
 Typical 
nightly 
Brent Cross Shopping Centre 
2350 
Claremont Road Pennine Drive  
2352 
Cricklewood Broadway Crown 
2358 
Kilburn LU Station 
0001 
Belsize Road Abbey Road 
0009 
Abbey Road Grove End Road 
0012 
Baker Street Station 
0016 
Orchard Street Selfridges 
0019 
Oxford Circus Orchard Street 
0023 
Oxford Circus John Princes Street North 
0025 
 
35  
minutes 
 
 
 
 
 
 
 
 
2. Oxford Circus, John Princes Street North to Brent Cross Shopping Centre   
 
 
Typical 
nightly 
Oxford Circus John Princes Street North 
0035 
Oxford Circus Orchard Street 
0036 
Portman Square Orchard Street 
0038 
Dorchester Square 
0040 
Abbey Road Grove End Road 
0043 
Belsize Road Abbey Road 
0047 
Kilburn LU Station 
0054 
Cricklewood Broadway Crown 
0100 
Claremont Road Pennine Drive 
0106 
Brent Cross Shopping Centre 
0109 
 
34  
minutes
 
 
 
25

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
 
 
 
FRIDAY NIGHT 
 
 
 
 
 
 
 
 
 
1. Brent Cross Shopping Centre to Oxford Circus, John Princes Street North 
 
 
 Typical 
nightly 
Brent Cross Shopping Centre 
2350 
Claremont Road Pennine Drive  
2352 
Cricklewood Broadway Crown 
2358 
Kilburn LU Station 
0001 
Belsize Road Abbey Road 
0009 
Abbey Road Grove End Road 
0012 
Baker Street Station 
0016 
Orchard Street Selfridges 
0019 
Oxford Circus Orchard Street 
0023 
Oxford Circus John Princes Street North 
0025 
 
35 
minutes 
 
 
 
 
 
 
 
 
2. Oxford Circus, John Princes Street North to Brent Cross Shopping Centre 
 
 Typical 
nightly 
Oxford Circus John Princes Street North 
0035 
Oxford Circus Orchard Street 
0035 
Portman Square Orchard Street 
0040 
Dorchester Square 
0042 
Abbey Road Grove End Road 
0045 
Belsize Road Abbey Road 
0049 
Kilburn LU Station 
0056 
Cricklewood Broadway Crown 
0102 
Claremont Road Pennine Drive 
0108 
Brent Cross Shopping Centre 
0111 
 
36  
minutes 
 
 
 
 
 
 

 
26

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
 
 
 
SATURDAY NIGHT 
 
 
 
 
 
 
 
 
 
1.  Brent Cross Shopping Centre to Oxford Circus, John Princes Street North 
 
 
 Typical 
nightly 
Brent Cross Shopping Centre 
2350 
Claremont Road Pennine Drive  
2352 
Cricklewood Broadway Crown 
2358 
Kilburn LU Station 
0001 
Belsize Road Abbey Road 
0009 
Abbey Road Grove End Road 
0012 
Baker Street Station 
0016 
Orchard Street Selfridges 
0019 
Oxford Circus Orchard Street 
0023 
Oxford Circus John Princes Street North 
0025 
 
35  
minutes 
 
 
 
 
 
 
 
 
2. Oxford Circus, John Princes Street North to Brent Cross Shopping Centre 
 
 Typical 
nightly 
Oxford Circus John Princes Street North 
0035 
Oxford Circus Orchard Street 
0035 
Portman Square Orchard Street 
0040 
Dorchester Square 
0042 
Abbey Road Grove End Road 
0045 
Belsize Road Abbey Road 
0049 
Kilburn LU Station 
0056 
Cricklewood Broadway Crown 
0102 
Claremont Road Pennine Drive 
0108 
Brent Cross Shopping Centre 
0111 
 
36  
minutes 
 
 
 
 
 
 
 
27

Service Specification for Route Nos. 189 & N189 - 17/11/2008 
 
 
 
 
SUNDAY NIGHT 
 
 
 
 
 
 
 
 
 
1. Brent Cross Shopping Centre to Oxford Circus, John Princes Street 
 
 
 Typical 
nightly 
Brent Cross Shopping Centre 
2350 
Claremont Road Pennine Drive  
2352 
Cricklewood Broadway Crown 
2358 
Kilburn LU Station 
0001 
Belsize Road Abbey Road 
0009 
Abbey Road Grove End Road 
0012 
Baker Street Station 
0016 
Orchard Street Selfridges 
0019 
Oxford Circus Orchard Street 
0023 
Oxford Circus John Princes Street North 
0025 
 
35 
minutes 
 
 
 
 
 
 
 
 
2. Oxford Circus, John Princes Street North to Brent Cross Shopping Centre   
 
 Typical 
nightly 
Oxford Circus John Princes Street North 
0035 
Oxford Circus Orchard Street 
0035 
Portman Square Orchard Street 
0038 
Dorchester Square 
0040 
Abbey Road Grove End Road 
0043 
Belsize Road Abbey Road 
0047 
Kilburn LU Station 
0054 
Cricklewood Broadway Crown 
0100 
Claremont Road Pennine Drive 
0106 
Brent Cross Shopping Centre 
0109 
 
34 
minutes 
 
The above tables have been included to assist Tenderers. They represent the information 
currently available to the Corporation. Tenderers should form their own views about what is 
appropriate in terms of running times. (See Section 8.) 
 
28

PART B - PERFORMANCE STATISTICS
Route 189
Mileage Operated
100.0
99.0
98.0
ge
97.0
a
96.0
rcent
95.0
e
P

94.0
93.0
92.0
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
Period
2007/2008
Min Standard
Period
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
2007/2008
97.24
94.78
95.30
96.00
95.04
96.91
96.47
95.94
96.92
95.78
97.97
92.10
96.92
Min Standard
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
Deductible Mileage
2.0
1.5
ge
a

1.0
rcent
e

0.5
P
0.0
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
Period
Period
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
2007/2008
0.39
0.40
0.36
0.39
0.42
0.35
0.30
0.31
0.30
0.46
0.41
0.45
0.68
Non Deductible Mileage
8.0
7.0
6.0
5.0
ge
a

4.0
3.0
rcent
e
P

2.0
1.0
0.0
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
Period
Period
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
2007/2008
2.37
4.82
4.34
3.61
4.54
2.74
3.23
3.75
2.78
3.76
1.62
7.45
2.40
Note :
Mileage is based on 4 weeks data

PART B - PERFORMANCE STATISTICS
Route N189
Mileage Operated
100.0
99.0
ge
a

98.0
rcent
97.0
e
P

96.0
95.0
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
Period
2007/2008
Min Standard
Period
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
2007/2008
99.12
99.85
99.25
98.93
98.91
99.12
99.39
99.38
99.14
99.57
99.48
99.55
98.52
Min Standard
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
Deductible Mileage
2.0
1.5
ge
a

1.0
rcent
e

0.5
P
0.0
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
Period
Period
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
2007/2008
0.00
0.00
0.05
0.29
0.00
0.67
0.25
0.33
0.26
0.00
0.14
0.34
0.38
Non Deductible Mileage
2.0
1.5
ge
a

1.0
rcent
e
P

0.5
0.0
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
Period
Period
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
2007/2008
0.88
0.15
0.70
0.78
1.09
0.21
0.36
0.29
0.60
0.43
0.38
0.11
1.10
Note :
Mileage is based on 4 weeks data

PART B - PERFORMANCE STATISTICS
Route 189
Average Excess Waiting Time 
2.0
1.5
s
1.0
Minute
0.5
0.0
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
Period
2007/2008
Min Standard
Period
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
2007/2008
1.14
1.18
1.47
1.46
1.41
1.18
1.32
1.32
1.35
1.28
1.13
1.32
1.25
Min Standard
1.70
1.70
1.70
1.70
1.70
1.70
1.70
1.70
1.70
1.70
1.70
1.70
1.70
Long Gaps Occuring In Service
5.0
4.0
3.0
e
g
ta

2.0
Percen
1.0
0.0
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
Period
2007/2008
Benchmark
Period
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
2007/2008
2.00
2.10
2.90
3.20
3.00
3.00
2.60
2.60
2.60
2.40
1.80
2.70
2.30
Benchmark
4.60
4.60
4.60
4.60
4.60
4.60
4.60
4.60
4.60
4.60
4.60
4.60
4.60
Note :
Reliability is based on 12 weeks rolling data

PART B - PERFORMANCE STATISTICS
Route N189
Departing On Time
100.0
95.0
90.0
e
g
ta

85.0
Percen
80.0
75.0
70.0
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
Period
2007/2008
Min Standard
Period
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
2007/2008
94.90
96.40
98.10
98.10
98.90
98.50
98.70
95.40
95.20
95.30
96.90
96.60
96.10
Min Standard 85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
85.00
Departing Early
5.0
4.0
e
g

3.0
ta
2.0
Percen
1.0
0.0
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
Period
2007/2008
Benchmark
Period
6/07
7
8
9
10
11
12
13
1/08
2
3
4
5
2007/2008
Benchmark
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.00
Note :
Reliability is based on 12 weeks rolling data

Document Outline