This is an HTML version of an attachment to the Freedom of Information request 'Bus Route Specifications'.

7.  
Service Specification 
 
 
Route: 119  
 
 
 
Contract Reference: QC48901 
 
This Service Specification forms section 7 of the ITT and should be read in 
conjunction with the ITT document, Version 1 dated 29 September 2011.  
 
You are formally invited to tender for the provision of the bus service detailed below 
and in accordance with this Service Specification. Tenderers must ensure that a 
Compliant Tender is submitted and this will only be considered for evaluation if all 
parts of the Tender documents, as set out in section 11, have been received by the 
Corporation by the Date of Tender. The Tender must be fully completed in the 
required format, in accordance with the Instructions to Tenderers. A Compliant 
Tender must comply fully with the requirements of the Framework Agreement; 
adhere to the requirements of the Service Specification; and reflect the price of 
operating the Services with new vehicles. 
 
Route Number 
119 & N119 
Terminus Points 
Bromley North Station and Purley Way, Colonnades 
Contract Basis 
Incentivised 
Commencement Date 
29th August 2015 
Vehicle Type 
87 capacity, dual door, double deck buses 
Current Maximum Approved 
10.6 metres long and 2.55 metres wide 
Dimensions 
New Vehicles Mandatory 

Yes  
Hybrid Price Required 
Yes 
Sponsored Route 
No  
Advertising Rights 
Operator  
Minimum Performance Standard  Average Excess Wait Time - No more than 1.00 
- Route No. 119 
minutes 
Extension Threshold - Route No.  Average Excess Wait Time Threshold - 0.85 minutes 
119 
Minimum Operated Mileage 

No less than 98.00% 
Standard - Route No. 119 
Departing On Time - Route No. 
Departing on Time - No less than 90.00%  
N119 
Minimum Operated Mileage 

No less than 99.00% 
Standard - Route No. N119 
 
The Date of Tender for this ITT is: No later than 12 Noon on Monday 7th 
October 2014 
 
Tenderers should refer to section 3 of Part A for the Service Specification 
Explanatory Notes and Appendix B of section 5 for the Example Service 
Specification of the ITT document. 
 
 

 
SERVICE SPECIFICATION 
 
1)  SERVICE SPEC - ROUTE SPECIFICATION INFORMATION 
2)  NOTES 
3)  SCHEDULE REQUIREMENTS & PINCHPOINTS 
4)  OPERATIONAL CONSIDERATIONS 
5)  ROUTE RECORD, CURRENT PERFORMANCE, QSI BY TIME OF DAY, 
IBUS MILEAGE & QSI POINTS  

 
2) 
NOTES 
 
Proposed Changes: 
At this time, no changes are proposed to the existing service for introduction prior to 
the commencement of the new Route Agreement for Route Nos. 119 & N119.  
 
Tenderers should note that the following alterations  are proposed as part of this 
Service Specification for introduction with the new Route Agreement: 
 
  The designation Route No. N119  is used for contractual purposes only. This 
service will be marketed as Route No. 119. This includes all publicity, including 
destination blind displays. 
  Tenderers must identify the cost of the Nightly element of this service 
separately. 
 
Tenderers should note that if they are supplying an alternative price based 
on using existing vehicles, these must be refurbished in line with the revised 
specification dated 1st March 2014. This applies to all contracts awarded 
from Tranche 471 onwards. 

 
  Operators should provide the following prices: 
   
  1.  Annual diesel price - based on minimum 5 year contract. 
  2.  Annual hybrid price - based on minimum 5 year contract. 
  3.  Annual hybrid price - with upfront payment of capital difference between 
 
diesel and hybrid for 5 year contract. 
   
  All tender prices should be based on the gross fuel cost exclusive of BSOG 
  payments which will not be claimable from DfT after 1st October 2013. 
 
 
Cash Free Boarding was  extended throughout London from 6th July 2014. 
Submitted tender prices should fully reflect the cost saving accrued from 
this change. Tenderers should also indicate the approximate additional cost 
if cash fares were still to be accepted. 

 
Full iBus Monitoring was introduced on all night routes with effect from 1 
April 2014. 
Tenderers are therefore advised that on contracts where there is a night 
service both the day and night elements will be incentivised from the 
commencement of the Route Agreement in accordance with clause 46 of 
Annex B Terms and Conditions, using the Minimum Performance Standard(s) 
specified in Part 1 of the ITT. 

 

 
3) 
SCHEDULE REQUIREMENTS & PINCHPOINTS 
 
3.1) 
MONDAY TO FRIDAY SCHEDULE REQUIREMENTS & PINCHPOINTS 
Bromley North Station to Purley Way, 
Purley Way, Colonnades to Bromley North 
Colonnades 
Station  
First departure no later than 0455. 
First departure no later than 0440. 
0450 - 0515 
Every 20 minutes 
0435 - 0520 
Every 20 minutes 
0516 - 0600 
Every 15 minutes 
0521 - 0620 
Every 15 minutes 
0601 - 0625 
Every 12 minutes 
0621 - 0645 
Every 12 minutes 
0626 - 1905 
Every 10 minutes 
0646 - 1910 
Every 10 minutes 
1906 - 1930 
Every 12 minutes 
1911 - 2010 
Every 12 minutes 
1931 - 0020 
Every 15 minutes 
2011 - 0030 
Every 15 minutes 
Last departure no earlier than 0015. 
Last departure no earlier than 0025. 
Pinchpoints 
East Croydon  0705 - 0905  10 minutes  Hayes Station  0715 - 0915  10 minutes 
Station 
1500 - 1630  10 minutes  (Kent) 
1500 - 1630  10 minutes 
 
3.2) 
SATURDAY AND GOOD FRIDAY SCHEDULE REQUIREMENTS & 
PINCHPOINTS 

Bromley North Station to Purley Way, 
Purley Way, Colonnades to Bromley North 
Colonnades 
Station  
First departure no later than 0455. 
First departure no later than 0440. 
0450 - 0715 
Every 20 minutes 
0435 - 0740 
Every 20 minutes 
0716 - 0800 
Every 15 minutes 
0741 - 0810 
Every 15 minutes 
0801 - 0845 
Every 12 minutes 
0811 - 0835 
Every 12 minutes 
0846 - 1800 
Every 10 minutes 
0836 - 1800 
Every 10 minutes 
1801 - 1900 
Every 12 minutes 
1801 - 1925 
Every 12 minutes 
1901 - 0020 
Every 15 minutes 
1926 - 0030 
Every 15 minutes 
Last departure no earlier than 0015. 
Last departure no earlier than 0025. 
Pinchpoints 
East Croydon  0925 - 1105  10 minutes  Hayes Station  0915 - 1115  10 minutes 
Station 
(Kent) 
 
3.3) 
SUNDAY AND PUBLIC HOLIDAYS (EXCEPT GOOD FRIDAY AND 
CHRISTMAS DAY) SCHEDULE REQUIREMENTS & PINCHPOINTS 

Bromley North Station to Purley Way, 
Purley Way, Colonnades to Bromley North 
Colonnades 
Station  
First departure no later than 0455. 
First departure no later than 0440. 
0450 - 0825 
Every 30 minutes 
0435 - 0810 
Every 30 minutes 
0826 - 0845 
Every 20 minutes 
0811 - 0910 
Every 20 minutes 
0846 - 0020 
Every 15 minutes 
0911 - 0030 
Every 15 minutes 
Last departure no earlier than 0015. 
Last departure no earlier than 0025. 
Pinchpoints 
East Croydon  1000 - 1130  15 minutes 
Hayes Station 
1000 - 1130  15 minutes 
Station 
(Kent) 
 
Tenderers must identify the cost of the Boxing Day  element of this service 
separately. 


 
3) 
SCHEDULE REQUIREMENTS & PINCHPOINTS - continued 
 
3.4) 
NIGHTLY 
Bromley North Station to Purley Way, 
Purley Way, Colonnades to Bromley North 
Colonnades 
Station  
First departure no later than 0035. 
First departure no later than 0050. 
0030 - 0440 
Every 30 minutes 
0045 - 0425 
Every 30 minutes 
Last departure no earlier than 0435. 
Last departure no earlier than 0420. 
 
Tenderers must identify the cost of the Nightly element of this service 
separately. 
 
4) 
OPERATIONAL CONSIDERATIONS 
 
4.1) 
Route No. 119 should interwork with Route No. 198 between Wickham Road (at 
junction with Bridle Road)  and  East Croydon Station during Mondays to 
Saturdays daytimes and be separated during all other periods. 
 
4.2) 
Route No. 119  should interwork with Route No.  N119  to form a seamless 24 
hour service. 
 
4.3) 
Route No. 119 can suffer from unpredictable traffic delays in the Bromley and 
Croydon areas. 
 
4.4) 
Route No. 119 can suffer from unpredictable traffic delays in the Purley Way 
area during all daytime periods, especially during the Monday to Friday peak 
periods as a result of heavy traffic flows along the A23.  
 
4.5) 
Analysis of running time has been undertaken during both the Mondays 
to Fridays AM and PM peaks  and it is expected that the full resource 
should be in service no later than 0715 and 1400 respectively.  

 
4.6) 
The proposed night tube project may impact on the night bus network. A 
review is currently being undertaken and the successful Tenderer will be 
kept up to date about the potential implications of the night tube project 
on this route. 


 
5) 
ROUTE RECORD,  CURRENT  PERFORMANCE, QSI BY TIME OF DAY, 
IBUS MILEAGE & QSI POINTS
 
 
5.1) 
ROUTE RECORD 
 
As per Busnet printout.  
 
5.2) 
CURRENT PERFORMANCE 
 
As per current print out. 
 
5.3) 
QSI BY TIME OF DAY 
 
As per current print out. 
 
5.4) 
IBUS MILEAGE & QSI POINTS 
 
As per current print out.  
 
 

Printed On: 02 September 2014 11:48:46
LONDON BUSES - ROUTE DESCRIPTION
ROUTE 119: Bromley North Station - Purley Way, Colonnades
(24 hour service)
Date of Structural Change:   29 August 2015.
Date of Service Change:   29 August 2015.
Reason for Issue:   New Tender.
STREETS TRAVERSED
Towards Purley Way, Colonnades: Bromley North Station Forecourt, Tweedy Road,
Kentish Way, Elmfield Road, Bromley High Street, Westmoreland Road, Hayes Road,
Hayes Lane, Hayes Street, Pickhurst Lane, Station Approach, Bourne Way, Addington
Road, Glebe Way Roundabout, Addington Road, Corkscrew Hill, Wickham Court Road,
West Wickham High Street, Wickham Road, Shirley Road, Addiscombe Road, George
Street, Croydon Bus Bridge, Park Street, Croydon High Street, South End, Warham Road,
Denning Avenue, Purley Way, Approach Road To Colonnades Complex.
Towards Bromley North Station: Approach Road To Colonnades Complex, Turning
Circle, Approach Road To Colonnades Complex, Purley Way, Denning Avenue, Warham
Road, South End, Croydon High Street, Katharine Street, Park Lane, Wellesley Road,
George Street, East Croydon Interchange, Addiscombe Road, Shirley Road, Wickham
Road, Monks Orchard Bus Lay-By, Wickham Road, West Wickham High Street, Wickham
Court Road, Corkscrew Hill, Addington Road, Glebe Way Roundabout, Addington Road,
Bourne Way, Station Approach, Pickhurst Lane, Hayes Street, Hayes Lane, Hayes Road,
Westmoreland Road, Bromley High Street, Elmfield Road, Kentish Way, Widmore Road,
East Street, West Street, College Road, Tweedy Road, Mitchell Way, Bromley North Bus
Stand.

AUTHORISED STANDS, CURTAILMENT POINTS, & BLIND DESCRIPTIONS
Please note that only stands, curtailment points, & blind descriptions as detailed in this
contractual document may be used.
BROMLEY NORTH STATION
Private stand in two sections for up to 18 buses in Bus Parking Area on the former goods
yard site on west side of Bromley North Station.
Buses proceed from Bromley North Bus Stand direct to stand, departing via Bromley North
Bus Stand and Mitchell Way to Bromley North Station Forecourt.  Set down in Bromley
North Bus Stand, at Alighting Point (37087 - Bromley North Station #, Last Stop on LOR:
37087 - Bromley North Station #) and pick up in Bromley North Station Forecourt, at Stop D
(36953 - Bromley North Station #, First Stop on LOR: 36953 - Bromley North Station #).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   No more than 2 buses on Route 119 should be scheduled
to stand at any one time.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Bromley North.
OTHER INFORMATION:  
LBSL toilets available 24 hours.
BROMLEY SOUTH STATION (from PURLEY WAY, COLONNADES)
Buses proceed from Bromley High Street via Ravensbourne Road and Ringer's Road
departing to Bromley High Street.  Set down in Bromley High Street, at Stop W (37294 -
Bromley South Station #, Last Stop on LOR: 37294 - Bromley South Station #) and pick up
in Bromley High Street, at Stop X (21558 - Bromley South Station #, First Stop on LOR:
21558 - Bromley South Station #).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:     Turning Point Only - Buses must not stand
BLIND DISPLAY:  
Bromley South.
HAYES STATION (from Bromley North Station)
Buses proceed from Bourne Way via Station Hill, Ridgeway and Hayes Garden departing to
Pickhurst Lane.  Set down in Station Approach, at Stop B (9470 - Hayes Station #, Last
Stop on LOR: 9470 - Hayes Station #) and pick up in Pickhurst Lane, at Stop J (17813 -
Hayes Library, First Stop on LOR: 17813 - Hayes Library).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:     Turning Point Only - Buses must not stand
BLIND DISPLAY:  
Hayes Station.

SHIRLEY, MONKS ORCHARD ROAD
Public stand in slip road between Wickham Road and Monks Orchard Road (west of Monks
Orchard Road), commencing 20 metres north of the north kerbline of Wickham Road and
extending 20 metres south.
From Bromley North Station.
Buses proceed from Wickham Road via Monks Orchard Road to stand, departing via
Monks Orchard Road and Wickham Road to Monks Orchard Bus Lay-By.  Set down in
Wickham Road, at Stop Q (33012 - West Wickham And Shirley Baptist Church, Last Stop
on LOR: 33012 - West Wickham And Shirley Baptist Church) and pick up in Monks Orchard
Bus Lay-by, at Stop P (17440 - West Wickham And Shirley Baptist Church, First Stop on
LOR: 17440 - West Wickham And Shirley Baptist Church).
From Purley Way, Colonnades.
Buses proceed from Wickham Road via Monks Orchard Road to stand, departing via
Monks Orchard Road to Wickham Road.  Set down in Monks Orchard Road, at Alighting
Point (BP4456 - Wickham Road, Last Stop on LOR: 17442 - Langland Gardens) and pick
up in Wickham Road (17439 - Bethlem Royal Hospital, First Stop on LOR: 17439 - Bethlem
Royal Hospital).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Shirley.
SHIRLEY INN (from PURLEY WAY, COLONNADES)
Public stand for one bus on north side of West Way Gardens, commencing opposite the
centre line of Spring Park Avenue and extending 10 metres west.
Buses proceed from Wickham Road via West Way Gardens to stand, departing via West
Way Gardens and Hartland Way to Wickham Road.  Set down in Wickham Road, at Stop B
(17445 - Verdayne Avenue, Last Stop on LOR: 17445 - Verdayne Avenue) and pick up in
Wickham Road, at Stop K (1554 - Shirley Library, First Stop on LOR: 1554 - Shirley
Library).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Shirley Inn.

ADDISCOMBE ROAD, SHIRLEY ROAD (from PURLEY WAY, COLONNADES)
Buses proceed from Addiscombe Road via Shirley Road (Circling Roundabout Junction Of)
departing to Addiscombe Road.  Set down in Addiscombe Road, at Stop F (17449 - Trinity
School, Last Stop on LOR: 17449 - Trinity School) and pick up in Addiscombe Road, at
Stop P (17448 - Trinity School, First Stop on LOR: 17448 - Trinity School).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:     Turning Point Only - Buses must not stand
BLIND DISPLAY:  
Addiscombe Road, Shirley Road.
EAST CROYDON STATION (from Bromley North Station)
Buses proceed from George Street via Dingwall Road, Lansdowne Road, Dingwall Road
and George Street departing to East Croydon Interchange.  Set down in George Street, at
Stop E7 (BP2333 - East Croydon Station #  >t<, Last Stop on LOR: BP2333 - East Croydon
Station #  >t<) and pick up in East Croydon Interchange, at Stop E1 (BP2631 - East
Croydon Bus Station, First Stop on LOR: BP2631 - East Croydon Bus Station).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:     Turning Point Only - Buses must not stand
BLIND DISPLAY:  
East Croydon.
SOUTH CROYDON, SWAN & SUGAR LOAF (from Bromley North Station)
Public stand on north side of Nottingham Road, in two parts:
1. For one bus commencing 25 metres west of Brighton Road outside flats 3-4 Whitgift
Court and extending 15 metres west.
2. For two buses, commencing 50 metres west of Brighton Road of outside flats 7-8 Whitgift
Court and extending 25 metres west.
Buses proceed from Warham Road via Nottingham Road to stand, departing via
Nottingham Road and Brighton Road to South End.  Set down in Warham Road, at Stop L
(17458 - Warham Road / Brighton Road, Last Stop on LOR: 17458 - Warham Road /
Brighton Road) and pick up in South End, at Stop M (19220 - Swan & Sugar Loaf, First
Stop on LOR: 19220 - Swan & Sugar Loaf).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
South Croydon, South End.

PURLEY WAY, COLONNADES
Public stand for two buses in lay-by on approach road to Colonnades complex.
Buses proceed from Approach Road To Colonnades Complex direct to stand, departing to
Approach Road To Colonnades Complex.  Set down in Approach Road To Colonnades
Complex (BP2469 - The Colonnades / Croydon Airport, Last Stop on LOR: BP2469 - The
Colonnades / Croydon Airport) and pick up in Approach Road To Colonnades Complex
(BP2468 - The Colonnades / Croydon Airport, First Stop on LOR: BP2468 - The
Colonnades / Croydon Airport).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   No more than 2 buses on Route 119 should be scheduled
to stand at any one time.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Purley Way, Colonnades.

PART B - PERFORMANCE STATISTICS
Route 119
Mileage Operated 
100.0 
98.0 
 
age
96.0 
cent
94.0 
er
P

92.0 
90.0 





10 
11 
12 
13 
1/14 



Period 
2013/2014 
Min Standard 
Period
5
6
7
8
9
10
11
12
13
1/14
2
3
4
2013/2014
99.30
98.53
98.51
98.43
97.30
97.25
98.37
98.38
97.95
98.52
98.73
98.72
98.77
Min Standard 98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
Deductible Mileage 
3.0 
2.5 
 
2.0 
age
1.5 
cent
1.0 
er
P

0.5 
0.0 





10 
11 
12 
13 
1/14 



Period 
Period
5
6
7
8
9
10
11
12
13
1/14
2
3
4
2013/2014
0.37
0.74
0.33
0.68
0.64
0.70
0.48
0.69
0.81
0.79
0.51
0.72
0.54
Non Deductible Mileage 
6.0 
5.0 
 
4.0 
age
3.0 
cent
2.0 
er
P

1.0 
0.0 





10 
11 
12 
13 
1/14 



Period 
Period
5
6
7
8
9
10
11
12
13
1/14
2
3
4
2013/2014
0.33
0.73
1.16
0.89
2.06
2.05
1.15
0.93
1.24
0.69
0.76
0.56
0.69
Note :
Mileage is based on 4 weeks data

PART B - PERFORMANCE STATISTICS
Route 119
.
Average Excess Waiting Time  
3.0 
2.5 
2.0 
 
es

1.5 
inut
M

1.0 
0.5 
0.0 





10 
11 
12 
13 
1/14 



Period 
2013-2014 
Min Standard 
Period
5
6
7
8
9
10
11
12
13
1/14
2
3
4
2013-2014
0.65
0.86
1.08
0.92
1.32
1.37
1.03
0.95
1.14
0.89
0.97
0.82
0.93
Min Standard
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
Long Gaps Occuring In Service 
5.0 
4.0 
 
3.0 
age
2.0 
cent
er
P

1.0 
0.0 





10 
11 
12 
13 
1/14 



Period 
2013-2014 
Benchmark 
Period
5
6
7
8
9
10
11
12
13
1/14
2
3
4
2013-2014
0.40
0.90
1.10
1.00
2.00
2.10
1.40
1.10
1.60
0.80
0.80
0.60
0.80
Benchmark
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
1.00
Note :
Reliability is actual performance under full iBus (4 weeks data).
Minimum Standards and Benchmarks are those applicable under the new contract.

PART B - PERFORMANCE STATISTICS
Route N119
Mileage Operated 
100.0 
98.0 
 
age
96.0 
cent
94.0 
er
P

92.0 
90.0 





10 
11 
12 
13 
1/14 



Period 
2013/2014 
Min Standard 
Period
5
6
7
8
9
10
11
12
13
1/14
2
3
4
2013/2014
99.79
99.81
99.04
99.79
99.78
99.78
99.78
99.21
98.43
98.54
99.20
99.89
98.39
Min Standard 99.00
99.00
99.00
99.00
99.00
99.00
99.00
99.00
99.00
99.00
99.00
99.00
99.00
Deductible Mileage 
3.0 
2.5 
 
2.0 
age
1.5 
cent
1.0 
er
P

0.5 
0.0 





10 
11 
12 
13 
1/14 



Period 
Period
5
6
7
8
9
10
11
12
13
1/14
2
3
4
2013/2014
0.21
0.00
0.59
0.21
0.00
0.22
0.00
0.79
0.21
0.70
0.44
0.01
1.21
Non Deductible Mileage 
6.0 
5.0 
 
4.0 
age
3.0 
cent
2.0 
er
P

1.0 
0.0 





10 
11 
12 
13 
1/14 



Period 
Period
5
6
7
8
9
10
11
12
13
1/14
2
3
4
2013/2014
0.00
0.19
0.37
0.00
0.22
0.00
0.22
0.00
1.36
0.76
0.36
0.10
0.40
Note :
Mileage is based on 4 weeks data

PART B - PERFORMANCE STATISTICS
Route N119
Departing On Time 
100.0 
90.0 
 
age
 
80.0 
cent
er
P

70.0 
60.0 





10 
11 
12 
13 
1/14 



Period 
2013/2014 
Min Standard 
Period
5
6
7
8
9
10
11
12
13
1/14
2
3
4
2013/2014
88.8
91.2
88.3
91.6
92.6
86.6
88.8
90.5
87.5
83.9
90.6
90.7
83.8
Min Standard
90.0
90.0
90.0
90.0
90.0
90.0
90.0
90.0
90.0
90.0
90.0
90.0
90.0
Departing Early 
5.0 
4.0 
 
3.0 
age
cent
2.0 
er
P

1.0 
0.0 





10 
11 
12 
13 
1/14 



Period 
2013/2014 
Benchmark 
Period
5
6
7
8
9
10
11
12
13
1/14
2
3
4
2013/2014
3.3
1.2
1.0
0.6
2.4
2.1
1.9
0.7
1.1
1.1
1.1
0.9
1.0
Benchmark
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
Note :
Reliability is actual performance under full iBus (4 weeks data).
Minimum Standards and Benchmarks are those applicable under the new contract.

ROUTE 119 - FULL iBUS RESULTS BY TIME OF DAY 
QUARTER 2 13/14 TO QUARTER 1 14/15  (22/06/13 - 20/06/14)

MONDAY - FRIDAY
Probability
Probability
Probability
Probability
Scheduled 
Excess 
Actual 
Maximum
Expected 
of Waiting
of Waiting
of Waiting
of Waiting
Long Gaps
Time Period
On AVL (%)  Waiting Time  Waiting Time  Waiting Time 
Gap
Buses
< 10 mins
10-20 mins
20-30 mins
> 30 mins
(%)
(SWT) (mins) (EWT) (mins) (AWT) (mins)
(mins)
(%)
(%)
(%)
(%)
0500 - 0700
31,085.
94.9
7.28
0.55
7.83
71.4
27.3
1.2
0.0
0.0
46
0700 - 1000
72,426.
98.2
4.89
1.10
5.99
82.7
15.7
1.4
0.3
1.7
62
1000 - 1300
70,687.
98.5
4.98
0.83
5.81
84.8
14.7
0.5
0.0
0.6
73
1300 - 1600
70,150.
98.4
4.94
0.98
5.92
82.9
15.8
1.1
0.2
1.4
59
1600 - 1900
70,546.
98.4
4.98
1.23
6.22
81.9
16.5
1.4
0.2
1.6
67
1900 - 2200
55,394.
98.2
6.18
0.96
7.13
71.7
25.9
2.1
0.3
0.9
62
2200 - 2400
30,656.
101.2
7.48
0.47
7.95
66.5
32.0
1.4
0.1
0.1
48
Summary
400,944.
98.3
5.27
1.01
6.27
80.6
18.0
1.3
0.2
1.2
73
SATURDAY
Probability
Probability
Probability
Probability
Scheduled 
Excess 
Actual 
Maximum
Expected 
of Waiting
of Waiting
of Waiting
of Waiting
Long Gaps
Time Period
On AVL (%)  Waiting Time  Waiting Time  Waiting Time 
Gap
Buses
< 10 mins
10-20 mins
20-30 mins
> 30 mins
(%)
(SWT) (mins) (EWT) (mins) (AWT) (mins)
(mins)
(%)
(%)
(%)
(%)
0500 - 0700
4,673.
97.8
10.00
0.36
10.36
50.2
43.8
5.6
0.4
0.1
49
0700 - 1000
11,067.
97.8
6.88
0.57
7.46
74.4
23.5
2.0
0.1
0.1
45
1000 - 1300
14,688.
98.0
5.00
0.85
5.85
83.7
15.7
0.6
0.0
0.6
38
1300 - 1600
14,658.
98.4
5.00
1.29
6.29
80.5
17.8
1.4
0.2
1.6
58
1600 - 1900
14,472.
99.4
5.02
0.77
5.79
84.7
14.9
0.4
0.0
0.5
43
1900 - 2200
10,404.
100.4
6.93
0.80
7.73
67.4
29.7
2.6
0.3
0.5
52
2200 - 2400
6,352.
100.4
7.48
0.59
8.07
65.5
32.4
1.9
0.2
0.2
40
Summary
76,314.
98.8
5.71
0.88
6.59
78.3
20.2
1.4
0.1
0.7
58
SUNDAY AND BANK HOLIDAYS
Probability
Probability
Probability
Probability
Scheduled 
Excess 
Actual 
Maximum
Expected 
of Waiting
of Waiting
of Waiting
of Waiting
Long Gaps
Time Period
On AVL (%)  Waiting Time  Waiting Time  Waiting Time 
Gap
Buses
< 10 mins
10-20 mins
20-30 mins
> 30 mins
(%)
(SWT) (mins) (EWT) (mins) (AWT) (mins)
(mins)
(%)
(%)
(%)
(%)
0500 - 0700
3,420.
96.8
14.81
0.48
15.29
35.2
31.5
26.8
6.5
0.2
67
0700 - 1000
7,108.
97.7
11.58
1.00
12.58
48.2
34.8
13.7
3.3
0.2
69
1000 - 1300
10,841.
97.4
7.29
1.04
8.33
64.0
31.4
3.8
0.8
0.9
55
1300 - 1600
10,569.
99.5
7.43
1.40
8.82
62.8
31.5
4.9
0.9
0.9
62
1600 - 1900
10,991.
97.3
7.31
0.87
8.18
64.9
32.3
2.7
0.1
0.2
44
1900 - 2200
10,548.
100.3
7.45
0.65
8.10
65.4
32.1
2.1
0.4
0.4
50
2200 - 2400
7,056.
100.5
7.48
0.31
7.79
66.8
32.3
0.9
0.0
0.0
45
Summary
60,533.
98.6
7.90
0.97
8.87
62.3
32.1
4.7
0.9
0.5
69
ALL DAYS
Probability
Probability
Probability
Probability
Scheduled 
Excess 
Actual 
Maximum
Expected 
of Waiting
of Waiting
of Waiting
of Waiting
Long Gaps
Time Period
On AVL (%)  Waiting Time  Waiting Time  Waiting Time 
Gap
Buses
< 10 mins
10-20 mins
20-30 mins
> 30 mins
(%)
(SWT) (mins) (EWT) (mins) (AWT) (mins)
(mins)
(%)
(%)
(%)
(%)
0500 - 0700
39,178.
95.4
8.01
0.53
8.53
67.0
29.4
3.2
0.4
0.1
67
0700 - 1000
90,601.
98.1
5.38
1.05
6.43
80.3
17.3
2.0
0.4
1.5
69
1000 - 1300
96,216.
98.3
5.24
0.86
6.10
82.3
16.7
0.9
0.1
0.6
73
1300 - 1600
95,377.
98.5
5.21
1.07
6.27
80.5
17.7
1.5
0.3
1.4
62
1600 - 1900
96,009.
98.5
5.20
1.15
6.35
80.6
17.8
1.4
0.2
1.4
67
1900 - 2200
76,346.
98.8
6.41
0.90
7.31
70.5
27.0
2.2
0.3
0.8
62
2200 - 2400
44,064.
101.0
7.48
0.46
7.94
66.4
32.1
1.4
0.1
0.1
48
Summary
537,791.
98.4
5.57
0.99
6.55
78.6
19.5
1.6
0.2
1.1
73
537,791.

ROUTE N119 - FULL iBUS RESULTS BY TIME OF DAY 
QUARTER 2 13/14 TO QUARTER 1 14/15  (22/06/13 - 20/06/14)

MONDAY - FRIDAY
Departing
Departing
Departing
Non Arrival /
8 - 2.5 mins
5 - 15 mins
Expected 
On Time
Not Linked
Early
Late
Time Period
Buses
On AVL (%) 
Linked (%) 
(%)
(%)
(%)
(%)
0000 - 0500
31,686.
99.0
98.7
93.9
2.0
2.2
1.9
Summary
31,686.
99.0
98.7
93.9
2.0
2.2
1.9
SATURDAY
Departing
Departing
Departing
Non Arrival /
8 - 2.5 mins
5 - 15 mins
Expected 
On Time
Not Linked
Early
Late
Time Period
Buses
On AVL (%) 
Linked (%) 
(%)
(%)
(%)
(%)
0000 - 0500
6,669.
99.9
98.8
82.8
0.8
0.5
15.8
Summary
6,669.
99.9
98.8
82.8
0.8
0.5
15.8
SUNDAY AND BANK HOLIDAYS
Departing
Departing
Departing
Non Arrival /
8 - 2.5 mins
5 - 15 mins
Expected 
On Time
Not Linked
Early
Late
Time Period
Buses
On AVL (%) 
Linked (%) 
(%)
(%)
(%)
(%)
0000 - 0500
7,176.
98.4
97.5
83.8
3.0
0.5
12.7
Summary
7,176.
98.4
97.5
83.8
3.0
0.5
12.7
ALL DAYS
Departing
Departing
Departing
Non Arrival /
8 - 2.5 mins
5 - 15 mins
Expected 
On Time
Not Linked
Early
Late
Time Period
Buses
On AVL (%) 
Linked (%) 
(%)
(%)
(%)
(%)
0000 - 0500
45,531.
99.1
98.6
88.9
2.0
1.4
7.7
Summary
45,531.
99.1
98.6
88.9
2.0
1.4
7.7
45,531.

Transport for London - QSI Points and Live Mileage List
Route
119 and N119
Service change
27561
Date
09/04/2011
Reason for Issue
QSI Points are highlighted.
OUT DIRECTION
Timing Point 
Code
Stop Number
Stop Name 
Metres
Miles
BROMNS
36953
Bromley North Station
 
 
 
BP055
Bromley Civic Centre
394
0.24
 
40235
Bromley High Street / The Mall
569
0.35
BROMSS
21558
Bromley South Station
173
0.11
 
17787
Westmoreland Road / Sandford Road
228
0.14
 
18371
Cameron Road
418
0.26
 
17790
Hayes Road / Hayes Lane
427
0.27
 
17791
Hayes Lane / Norman Park
575
0.36
 
17793
Club Gardens Road
419
0.26
 
11331
Hayes / George Lane
501
0.31
 
17812
Hayes Library
332
0.21
 
17711
Hayes / Station Approach
466
0.29
HYSBSN
9470
Hayes Station
155
0.10
 
R0501
Holland Way
443
0.28
 
17712
Tiepigs Lane
342
0.21
 
17714
Addington Road / Glebe Way
443
0.28
 
17815
Layhams Road
250
0.16
 
17816
Courtfield Rise
348
0.22
 
17818
West Wickham Playing Fields
317
0.20
 
19025
Wickham Court Road
355
0.22
WWICSW
17433
High Street / Wickham Court Road
288
0.18
 
17435
Sherwood Way
262
0.16
 
17437
High Street / Manor Road
290
0.18
SHIRMO
33012
West Wickham And Shirley Baptist Church
373
0.23
 
17439
Bethlem Royal Hospital
166
0.10
 
17441
Langland Gardens
417
0.26
 
17443
Cheston Avenue
415
0.26
 
1554
Shirley Library
328
0.20
 
12886
Shirley Oaks Road
335
0.21
 
17446
Upper Shirley Road
290
0.18
ADDRSR
17448
Trinity School
639
0.40
 
19719
Birch Tree Way
306
0.19
 
17450
Mapledale Avenue
288
0.18
 
9400
Ashburton Road
287
0.18
 
17452
Sandilands Tram Stop
278
0.17
 
BP2359
Canning Road
287
0.18
 
BP2360
Lebanon Road Tram Stop
188
0.12
ECROSN
BP2333
East Croydon Station
638
0.40
 
BP1585
Park Street
524
0.33
 
3430
Croydon Flyover
230
0.14
 
10829
Coombe Road
355
0.22
 
25870
Aberdeen Road
258
0.16
SCROSS
17458
Warham Road / Brighton Road
301
0.19
 
BP764
Croydon Bowling Club
284
0.18
 
17460
Bramley Hill
161
0.10
 
17462
Crowley Crescent
382
0.24
 
17464
Fiveways
530
0.33
 
17466
Coldharbour Road
343
0.21
 
25582
Imperial Way
377
0.23
PURWCN
BP2469
The Colonnades Croydon Airport
400
0.25
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
17375
10.80
TOTAL ROUTE MILEAGE - OUT DIRECTION
metres
miles

v2.0 - Mileage directly imported from Caesar
TRANCHE  489
  
Mileage Update
BACK DIRECTION
Timing Point 
Code
Stop Number
Stop Name
Metres
Miles
PURWCN
BP2468
The Colonnades / Croydon Airport
 
 
 
25585
Airport House
251
0.16
 
25583
Imperial Way
347
0.22
 
17465
Coldharbour Road
222
0.14
 
34358
Fiveways
243
0.15
 
25073
Coldharbour Road
292
0.18
 
17463
Crowley Crescent
395
0.25
 
17461
Bramley Hill
339
0.21
 
BP1031
Croydon Bowling Club
247
0.15
SCROSS
R0523
Warham Road / Brighton Road
271
0.17
 
19220
Swan & Sugar Loaf
179
0.11
 
20450
Spice's Yard
228
0.14
 
25868
Croydon Flyover
434
0.27
 
BP1550
Croydon Library
335
0.21
 
33309
Fairfield Halls
176
0.11
ECROSN
BP2631
East Croydon Bus Station
554
0.34
 
BP2370
Lebanon Road Tram Stop
533
0.33
 
17453
Sandilands Tram Stop
455
0.28
 
9399
Ashburton Road
219
0.14
 
17451
Mapledale Avenue
360
0.22
 
19718
Birch Tree Way
408
0.25
ADDRSR
17449
Trinity School
327
0.20
 
17447
Upper Shirley Road
600
0.37
 
17445
Verdayne Avenue
352
0.22
 
1553
Shirley Library
199
0.12
 
17444
Cheston Avenue
285
0.18
 
17442
Langland Gardens
373
0.23
SHIRMO
17440
West Wickham And Shirley Baptist Church
748
0.46
 
17438
High Street / Manor Road
432
0.27
 
17436
Sherwood Way
321
0.20
WWICSW
17434
High Street / The Grove
147
0.09
 
19024
Wickham Court Road
417
0.26
 
17819
West Wickham Playing Fields
215
0.13
 
17817
Courtfield Rise
325
0.20
 
17814
Layhams Road
389
0.24
 
17715
Addington Road / Glebe Way
227
0.14
 
17713
Tiepigs Lane
444
0.28
 
18733
Holland Way
422
0.26
HYSBSN
9471
Hayes Station
344
0.21
 
17710
Hayes / Station Approach
163
0.10
 
17813
Hayes Library
527
0.33
 
11332
Hayes / George Lane
213
0.13
 
17794
Club Gardens Road
510
0.32
 
17792
Hayes Lane / Norman Park
604
0.38
 
17789
Hayes Road / Hayes Lane
421
0.26
 
18370
Cameron Road
570
0.35
 
33913
St Mark's Church
278
0.17
BROMSS
37294
Bromley South Station
269
0.17
 
BP042
Elmfield Road / The Glades
283
0.18
 
BP054
Bromley Civic Centre
379
0.24
 
40106
Bromley Town Hall
314
0.20
 
40107
West Street
270
0.17
BROMNS
37087
Bromley North Station
364
0.23
18220
11.32
TOTAL ROUTE MILEAGE - BACK DIRECTION
metres
miles

Document Outline