This is an HTML version of an attachment to the Freedom of Information request 'I’ll spend 35 hours each week looking and preparing for work - Universal Credit'.

Initial Work Search Interview 
The aim of the initial Work Search Interview (WSI) is to encourage claimants to get into 
as much work as they reasonably can do as quickly as possible. The work coach (WC) 
takes account of individual circumstances and sets requirements (that if complied with) 
will give the claimant the best possible prospects of finding: 
  paid work  
 more 
  better paid work 
All such requirements are recorded in the Claimant Commitment. The claimant must 
accept their Claimant Commitment in order to receive Universal Credit. 
Interview content 
The interview covers core elements leading to a set of requirements to be recorded in 
the Claimant Commitment. These are:  
  information gather and diagnosis of claimant circumstances  
  identifying the work a claimant is expected to look and be available for  
  establishing work search requirements  
  establishing work-preparation requirements  
  establishing on-going contact requirements 
The WC must develop and record a set of personalised requirements (that when 
complied with) give the claimant the best prospect of finding work.  
Availability and expected hours of work 
The WC decides the claimant's availability for work and expected hours of work so that 
a Claimant Commitment can be tailored to their individual circumstances.  
Creating a Claimant Commitment 
The WC creates a Claimant Commitment using the information gathered in the initial 
The Claimant Commitment sets out what the claimant's requirements will be and what 
will happen if they fail to comply. The WC explains that their Universal Credit may be 
reduced if they do not do what is expected of them as set out in their Claimant 
Commitment. If they repeatedly fail to do what was expected of them their Universal 
Credit could be reduced for up to three years.  
The WC tells the claimant: 

  if they are unable to complete any of the activities as set out in their Claimant 
Commitment they should contact Universal Credit, as this may prevent a 
reduction of payment  
  they will need to provide good reason if they are unable to complete any of the 
activities, and that if the reasons provided are not accepted they may lose some 
or all of their Universal Credit  
  if they fail to attend any scheduled appointments without good reason their 
Universal Credit could be reduced 
The WC asks the claimant to read the sanctions information in their Claimant 
Commitment and Commitment Pack and explains it to them. 
Hours of work search (work-related activity)  
It is important that claimants are clear on work search expectations and that the WC 
knows the level of activity claimants should be meeting. Claimants in the AWRR 
Intensive regime are broadly expected to spend the same amount of time looking and 
preparing for work as they are expected to be in work.  
A claimant's 'expected hours' of work search is not something that is intended to drive 
the claimant to meet an artificial hours target. The aim – and the focus of engagement 
with claimants – should be on getting them to do everything reasonable to find work as 
quickly as possible.  
The WC needs to work with the claimant to establish a clear plan of action that if 
followed means the claimant will have done everything reasonable and will have met 
their work search requirement. 
Claimants in the AWRR Intensive regime are expected to spend a minimum of 35 hours 
a week engaged in work-search activities, unless significant restrictions have already 
been agreed to reduce availability for work below this figure.