This is an HTML version of an attachment to the Freedom of Information request 'Bus Route Specifications'.

7.  
Service Specification 
 
 
Route: 37/N37 
   Contract 
Reference 
 
QC40901 
 
This Service Specification forms section 7 of the ITT and should be read in 
conjunction with the ITT document, Version 1 dated 29 September 2011.  
 
You are formally invited to tender for the provision of the bus service detailed below 
and in accordance with this Service Specification. Tenderers must ensure that a 
Compliant Tender is submitted and this will only be considered for evaluation if all 
parts of the Tender documents, as set out in section 11, have been received by the 
Corporation by the Date of Tender. The Tender must be fully completed in the 
required format, in accordance with the Instructions to Tenderers. A Compliant 
Tender must comply fully with the requirements of the Framework Agreement; 
adhere to the requirements of the Service Specification; and reflect the price of 
operating the Services with new vehicles. 
 
Terminus Points 
Putney Heath, Green Man to Peckham Bus Station 
Contract Basis 
Incentivised 
Commencement Date 
1st June 2013 
Vehicle Type 
87 capacity, dual door, double deck buses  
Current Maximum Approved 
10.1 metres long and 2.55 metres wide 
Dimensions 
New Vehicles Mandatory 

Yes  
Hybrid Price Required 
No 
Sponsored Route 
No 
Minimum Performance Standard  Average Excess Wait Time - No more than 1.30 
minutes 
Extension Threshold 
Average Excess Wait Time Threshold - 1.15 minutes 
Advertising Rights 
Operator  
Minimum Operated Mileage 
No less than 98.00%  
Standard 
 
The Date of Tender for this ITT is: 
No later than 12 Noon on 30th April 2012 
 
Tenderers should refer to section 3 of Part A for the Service Specification 
Explanatory Notes and Appendix B of section 5 for the Example Service 
Specification of the ITT document. 
 
 
 
 
 


SERVICE SPECIFICATION  
 
1)  SERVICE SPEC – ROUTE SPECIFICATION INFORMATION 
2)  NOTES 
3)  SCHEDULE REQUIREMENTS & PINCHPOINTS 
4)  OPERATIONAL CONSIDERATIONS 
5)  ROUTE RECORD, CURRENT PERFORMANCE, QSI BY TIME OF DAY, 
IBUS MILEAGE & QSI POINTS 
 

 
2) NOTES 
 
Proposed Changes: 
At this time, no changes are proposed to the existing service for introduction prior to 
the commencement of the new Route Agreement for Route Nos. 37 & N37.  
 
Tenderers should note that there are no changes proposed as part of this Service 
Specification for Route Nos. 37 & N37. 
 
ƒ  The designation Route No. N37 is used for contractual purposes only. This service 
will be marketed as Route No. 37. This includes all publicity, including destination 
blind displays. 
 
ƒ  Tenderers must identify the cost of the Nightly element of this service 
separately. 
 
 

 
3) SCHEDULE 
REQUIREMENTS & PINCHPOINTS  
 
3.1) 
MONDAY TO FRIDAY SCHEDULE REQUIREMENTS & PINCHPOINTS 
Putney Heath, Green Man to Peckham 
Peckham Bus Station to Putney Heath, 
Bus Station 
Green Man 
First departure no later than 0500. 
First departure no later than 0500. 
0455 - 0540 
Every 20 minutes 
0455 - 0520 
Every 20 minutes 
0541 - 0555 
Every 15 minutes 
0521 - 0535 
Every 15 minutes 
0556 - 0630 
Every 12 minutes 
0536 - 0610 
Every 12 minutes 
0631 - 1945 
Every 10 minutes 
0611 - 1920 
Every 10 minutes 
1946 - 2110 
Every 12 minutes 
1921 - 2120 
Every 12 minutes 
2111 - 2355 
Every 15 minutes 
2121 - 2350 
Every 15 minutes 
2356 - 0040 
Every 20 minutes 
2351 - 0035 
Every 20 minutes 
Last departure no earlier than 0035. 
Last departure no earlier than 0030. 
Pinchpoints 
East Dulwich,  0730 - 0830  10 minutes Wandsworth, 
0740 - 0920  10 minutes 
Goose Green  1600 - 1700  10 minutes Municipal 
1545 - 1645  10 minutes 
Buildings 
 
3.2) 
SATURDAY AND GOOD FRIDAY SCHEDULE REQUIREMENTS & 
PINCHPOINTS 

Putney Heath, Green Man to Peckham 
Peckham Bus Station to Putney Heath, 
Bus Station 
Green Man 
First departure no later than 0500. 
First departure no later than 0500. 
0455 - 0700 
Every 20 minutes 
0455 - 0700 
Every 20 minutes 
0701 - 0800 
Every 15 minutes 
0701 - 0730 
Every 15 minutes 
0801 - 0850 
Every 12 minutes 
0731 - 0830 
Every 12 minutes 
0851 - 1855 
Every 10 minutes 
0831 - 1820 
Every 10 minutes 
1856 - 2110 
Every 12 minutes 
1821 - 2120 
Every 12 minutes 
2111 - 2355 
Every 15 minutes 
2121 - 2350 
Every 15 minutes 
2356 - 0040 
Every 20 minutes 
2351 - 0035 
Every 20 minutes 
Last departure no earlier than 0035. 
Last departure no earlier than 0030. 
Pinchpoints 
East Dulwich,  0945 - 1045  10 minutes Wandsworth, 
0930 - 1030  10 minutes 
Goose Green  
Municipal 
Buildings  
 

 
3.3) 
SUNDAY AND PUBLIC HOLIDAY SCHEDULE REQUIREMENTS & 
PINCHPOINTS 

Putney Heath, Green Man to Peckham 
Peckham Bus Station to Putney Heath, 
Bus Station 
Green Man 
First departure no later than 0500. 
First departure no later than 0500. 
0455 - 0730 
Every 30 minutes 
0455 - 0630 
Every 30 minutes 
0731 - 0830 
Every 20 minutes 
0631 - 0830 
Every 20 minutes 
0831 - 0900 
Every 15 minutes 
0831 - 0900 
Every 15 minutes 
0901 - 2110 
Every 12 minutes 
0901 - 2120 
Every 12 minutes 
2111 - 2355 
Every 15 minutes 
2121 - 2350 
Every 15 minutes 
2356 - 0040 
Every 20 minutes 
2351 - 0035 
Every 20 minutes 
Last departure no earlier than 0035. 
Last departure no earlier than 0030. 
Pinchpoints 
East Dulwich,  1030 - 1130  12 minutes Wandsworth, 
1030 - 1130  12 minutes 
Goose Green  
Municipal 
 
Buildings 
 
3.4) 
BOXING DAY SCHEDULE REQUIREMENTS & PINCHPOINTS 
Putney Heath, Green Man to Peckham 
Peckham Bus Station to Putney Heath, 
Bus Station 
Green Man 
First departure no later than 0810. 
First departure no later than 0810. 
0805 - 0830 
Every 20 minutes 
0805 - 0830 
Every 20 minutes 
0831 - 0900 
Every 15 minutes 
0831 - 0900 
Every 15 minutes 
0901 - 2110 
Every 12 minutes 
0901 - 2120 
Every 12 minutes 
2111 - 2355 
Every 15 minutes 
2121 - 2350 
Every 15 minutes 
2356 - 0040 
Every 20 minutes 
2351 - 0035 
Every 20 minutes 
Last departure no earlier than 0035. 
Last departure no earlier than 0030. 
Pinchpoints 
East Dulwich,  1030 - 1130  12 minutes Wandsworth, 
1030 - 1130  12 minutes 
Goose Green  
Municipal 
 
Buildings 
 
3.5) NIGHTLY 
Putney Heath, Green Man to Peckham 
Peckham Bus Station to Putney Heath, 
Bus Station 
Green Man 
First departure no later than 0100. 
First departure no later than 0100. 
0055 - 0435 
Every 30 minutes 
0055 - 0435 
Every 30 minutes 
Last departure no earlier than 0430. 
Last departure no earlier than 0430. 
 
Tenderers must identify the cost of the Nightly element of this service 
separately. 


 
4) OPERATIONAL 
CONSIDERATIONS 
 
 
4.1) 
Route No. 37 should interwork with Route No. N37 to form a seamless 24 hour 
service. 
 
4.2) 
Route No. 37 should interwork with Route No. 337 between Putney Station, 
Upper Richmond Road and Clapham Junction Station, St Johns Hill on all 
evenings, and be separated, where possible at all other times. 
 
4.3) 
When compiling schedules Tenderers are asked to consider passengers 
making connections to other services at the following locations:  
 
Putney Station, East Putney LUL, Clapham Junction Station, Clapham 
Common LUL, Herne Hill Station, North Dulwich Station, and Peckham Rye 
Station. 
 
4.4)  Route Nos. 37 & N37 can suffer unpredictable traffic delays in the 
Wandsworth and Clapham areas, particularly during peak periods. 
 
5) 
ROUTE RECORD, CURRENT PERFORMANCE, QSI BY TIME OF DAY, 
IBUS MILEAGE & QSI POINTS
 
 
5.1) ROUTE 
RECORD 
 
As per Busnet Printout.  
 
5.2) 
 CURRENT PERFORMANCE 
 
As per current print out. 
 
5.3) 
QSI BY TIME OF DAY 
 
As per current print out 
 
5.4) 
IBUS MILEAGE & QSI POINTS 
 
As per current print out.  
 
 
 
 
 
 
 
 
 
 
 
 
 

Printed On: 01 March 2012 13:47:31    
LONDON BUSES - ROUTE DESCRIPTION
ROUTE 37: Putney Heath, Green Man - Peckham Bus Station
(24 hour service)
Date of Structural Change:   1 June 2013.
Date of Service Change:   1 June 2013.
Reason for Issue:   New contract, not yet awarded.
STREETS TRAVERSED
Towards Peckham Bus Station: Putney Heath, Putney Hill, Upper Richmond Road, West
Hill, Putney Bridge Road, Armoury Way, Fairfield Street, East Hill, St John's Hill, Falcon
Road, St John's Road, Battersea Rise, Clapham Common North Side, Long Road,
Clapham Common South Side, Clapham Park Road, Acre Lane, Effra Road, Morval Road,
Dalberg Road, Dulwich Road, Half Moon Lane, Red Post Hill, East Dulwich Grove,
Lordship Lane, Grove Vale, East Dulwich Road, Peckham Rye, Rye Lane, Hanover Park,
Clayton Road, Peckham High Street, Peckham Bus Station.
Towards Putney Heath, Green Man: Peckham Bus Station, Peckham High Street,
Clayton Road, Hanover Park, Rye Lane, Peckham Rye, Peckham Rye (East Side), East
Dulwich Road, Lordship Lane, East Dulwich Grove, Red Post Hill, Half Moon Lane,
Dulwich Road, Brixton Water Lane, Effra Road, St Matthew's Road, Brixton Hill, Acre Lane,
Clapham Park Road, Clapham Common South Side, Long Road, Clapham Common North
Side, Battersea Rise, St John's Road, St John's Hill, Marcilly Road, North Side
Wandsworth Common, Huguenot Place, East Hill, Wandsworth High Street, West Hill,
Upper Richmond Road, Putney Hill, Putney Heath, Bus Standing Area.

AUTHORISED STANDS, CURTAILMENT POINTS, & BLIND DESCRIPTIONS
Please note that only stands, curtailment points, & blind descriptions as detailed in this
contractual document may be used.
PUTNEY HEATH, GREEN MAN
Private stand for 7 buses in marked bays in Putney Heath Bus Parking Area opposite the
Green Man public house.
Buses proceed from Bus Standing Area direct to stand, departing via Bus Standing Area to
Putney Heath.  Set down in Bus Standing Area, at Alighting Point (BP4991 - Putney Heath
/ Green Man, Last Stop on LOR: BP4991 - Putney Heath / Green Man) and pick up in
Putney Heath, at Stop PZ (BP4691 - Putney Heath / Green Man, First Stop on LOR:
BP4691 - Putney Heath / Green Man).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   No more than 2 buses on Route 37 should be scheduled
to stand at any one time.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Putney Heath.
OTHER INFORMATION:  
Toilet facilities available (24 hr).
WANDSWORTH, ARMOURY WAY (from PECKHAM BUS STATION)
Public stand for two buses in Armoury Way, commencing 17 metres west of lamp standard
3156 extending 22 metres west.
Buses proceed from Wandsworth High Street via Putney Bridge Road and Armoury Way to
stand, departing to Armoury Way.  Set down in Wandsworth High Street, at stop Y (8858 -
Wandsworth Police Station, Last Stop on LOR: 8858 - Wandsworth Police Station) and
pick up in Armoury Way, at stop E (BP252 - Armoury Way, First Stop on LOR: BP252 -
Armoury Way).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Wandsworth.

CLAPHAM JUNCTION, BOUTFLOWER ROAD (from Putney Heath, Green Man)
Public off side stand fortwo buses on the south side of Boutflower Road, commencing 12
metres west of lamp standard 5 extending 24 metres west.
Buses proceed from St John's Road via Battersea Rise, Bolingbroke Grove and Boutflower
Road to stand, departing via Boutflower Road and Battersea Rise to St John's Road.  Set
down in St John's Road, at Stop Y (35707 - Clapham Junction / The Northcote, Last Stop
on LOR: 35707 - Clapham Junction / The Northcote) and pick up in St John's Road, at
Stop V (1414 - Clapham Junction / The Northcote, First Stop on LOR: 1414 - Clapham
Junction / The Northcote).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Clapham Junction.
CLAPHAM COMMON, OLD TOWN
Private stand for up to nine buses standing abreast in bus parking area at junction of Old
Town and Clapham Common North Side (one bus in the northernmost lane; two in each of
the remainder).
From Peckham Bus Station.
Buses proceed from Long Road via Rookery Road, Clapham Common North Side, The
Polygon and Old Town to stand, departing via Old Town and The Pavement to Clapham
Common South Side.  Set down in Long Road, at Stop M (9367 - Long Road / Clapham
Common, Last Stop on LOR: 9367 - Long Road / Clapham Common) and pick up in
Clapham Common South Side, at Stop E (25991 - Clapham Common Station <>, First Stop
on LOR: 25991 - Clapham Common Station <>).
From Putney Heath, Green Man.
Buses proceed from Clapham Common North Side via The Polygon and Old Town to
stand, departing via Old Town and The Pavement to Long Road.  Set down in Old Town, at
Stop T (BP1328 - Clapham Common Old Town, Last Stop on LOR: 12848 - Cedars Road)
and pick up in Long Road, at Stop M (9367 - Long Road / Clapham Common, First Stop on
LOR: 9367 - Long Road / Clapham Common).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Clapham Common.

BRIXTON, LAMBETH TOWN HALL (EFFRA ROAD) (from Putney Heath, Green Man)
Public stand for 3 buses on west side (offside) of Effra Road, commencing at lamp
standard No 2498 opposite the centre of Saltoun Road and extending 30 metres south.
.
Buses proceed from Acre Lane via Effra Road to stand, departing via Effra Road, St
Matthew's Road and Brixton Hill to Acre Lane.  Set down in Acre Lane, at Stop A (35254 -
Lambeth Town Hall, Last Stop on LOR: 35254 - Lambeth Town Hall) and pick up in Acre
Lane, at Stop V (240 - Lambeth Town Hall, First Stop on LOR: 240 - Lambeth Town Hall).
AVAILABILITY:  
Available from 00:01 until 16:00 only.  Buses on Route
37 must not use this stand outside these times.
OPERATING RESTRICTIONS:   Unscheduled curtailments only.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Brixton.
OTHER INFORMATION:  
Available Mondays to Fridays before 1600 only and all
day Saturdays and Sundays. At other times use Brixton,
Lambeth Town Hall (Brixton Hill) stand.
HERNE HILL, DULWICH ROAD
Public stand for four buses on south side of Dulwich Road, commencing at a point opposite
the party wall of 137/139 and extending 47 metres east.
From Peckham Bus Station.
Buses proceed from Dulwich Road direct to stand, departing via Dulwich Road, Rymer
Street, Railton Road and Hurst Street to Dulwich Road.  Set down in Dulwich Road, at Stop
L (437 - Herne Hill Station #, Last Stop on LOR: 437 - Herne Hill Station #) and pick up in
Dulwich Road, at Stop N (436 - Herne Hill Station#, First Stop on LOR: 436 - Herne Hill
Station#).
From Putney Heath, Green Man.
Buses proceed from Dulwich Road via Rymer Street, Railton Road and Dulwich Road to
stand, departing to Dulwich Road.  Set down in Dulwich Road, at Stop P (13251 -
Brockwell Lido, Last Stop on LOR: 13251 - Brockwell Lido) and pick up in Dulwich Road, at
Stop L (437 - Herne Hill Station #, First Stop on LOR: 437 - Herne Hill Station #).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Herne Hill.

EAST DULWICH, GOOSE GREEN (from Putney Heath, Green Man)
Buses proceed from East Dulwich Grove via Lordship Lane, Crawthew Grove, Spurling
Road, Grove Vale and Lordship Lane departing to East Dulwich Grove.  Set down in
Spurling Road, at Alighting Point M (26123 - Spurling Road, Last Stop on LOR: BP4840 -
Derwent Grove) and pick up in East Dulwich Grove, at Stop B (BP4841 - Derwent Grove,
First Stop on LOR: BP4841 - Derwent Grove).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:     Turning Point Only - Buses must not stand
BLIND DISPLAY:  
East Dulwich.
PECKHAM RYE, EAST SIDE (from Putney Heath, Green Man)
Public stand for two buses on east side of Peckham Rye, commencing 11 metres north of
Nunhead Crescent and extending 20 metres north.
Buses proceed from East Dulwich Road via Peckham Rye and Peckham Rye (East Side) to
stand, departing to Peckham Rye (East Side).  Set down in East Dulwich Road, at Stop WJ
(1494 - East Dulwich Road / Peckham Rye, Last Stop on LOR: 1494 - East Dulwich Road /
Peckham Rye) and pick up in Peckham Rye (east Side), at Stop EB (34784 - Peckham Rye
/ Nunhead Lane, First Stop on LOR: 34784 - Peckham Rye / Nunhead Lane).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   Unscheduled curtailments only
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Peckham Rye.
PECKHAM BUS STATION
Private stand for up to 12 buses in Peckham Bus Station.  Buses to stand abreast in 2
portions - 4 buses to stand facing east and 8 buses to stand facing south.
All buses must be fitted with an audible-reversing device.
Buses proceed from Peckham Bus Station direct to stand, departing to Peckham Bus
Station.  Set down in Peckham Bus Station, at Alighting Point (BP1344 - Peckham Bus
Station, Last Stop on LOR: BP1344 - Peckham Bus Station) and pick up in Peckham Bus
Station, at Stop E (37168 - Peckham Bus Station, First Stop on LOR: 37168 - Peckham
Bus Station).
AVAILABILITY:  
At any time.
OPERATING RESTRICTIONS:   No more than 2 buses on Route 37 should be scheduled
to stand at any one time.
MEAL RELIEFS:  
No meal relief vehicles to stand at any time.
FERRY VEHICLES:  
No ferry vehicles to park on stand at any time.
BLIND DISPLAY:  
Peckham.
OTHER INFORMATION:  
Toilet facilities available.

PART B - PERFORMANCE STATISTICS
Route 37
Mileage Operated
Mileage Oper
100.0
98.0
96.0
rcentage
94.0
e
P

92.0
90.0
12
13
1
2
3
4
5
6
7
8
9
10
11
Period
2010/2011
Mi
M n Standard
andar
Period
12
13
1
2
3
4
5
6
7
8
9
10
11
2010/2011
98.71
97.53
98.33
97.81
98.08
97.16
97.88
97.77
97.02
96.98
96.52
97.31
95.26
Min Standard 98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
De
D ductible Mileage
3.0
2.5
2 0
2.0
1.5
rcentage
1.0
e
P

0.5
0.0
12
13
1
2
3
4
5
6
7
8
9
10
11
Period
Period
12
13
1
2
3
4
5
6
7
8
9
10
11
2010/2011
0.24
0.25
0.32
0.35
0.21
0.47
0.30
0.36
0.35
0.34
0.34
0.29
0.31
Non D
N
e
on D ductible Mi

leage
6.0
5.0
4.0
3.0
rcentage
2.0
e
P

1.0
0.0
12
13
1
2
3
4
5
6
7
8
9
10
11
Period
Period
12
13
1
2
3
4
5
6
7
8
9
10
11
2010/2011
1.05
2.22
1.35
1.84
1.71
2.37
1.82
1.87
2.63
2.68
3.14
2.40
4.43
Note :
Mileage is based on 4 weeks data

PART B - PERFORMANCE STATISTICS
Route 37
Av
A erage Excess 
v
W
erage Excess 
aiting T
it
ime (
me  Full 
(
iBus)
iB
 
us)
3.0
2.5
2.0
s
1.5
Minute
1.0
0.5
0.0
1
2
3
4
5
6
7
8
9
10
11
12
13
Period
Perio
2011-2012
Min St
n S andard
Period
1
2
3
4
5
6
7
8
9
10
11
12
13
2011-2012
0.99
1.11
1.06
1.29
0.90
1.35
1.35
1.29
1.46
1.22
1.63
Min Standard
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
1.30
Long Gaps Occuring In 
u
Servic
rv e (Full iBus)
4.0
3.0
e
g
ta

2.0
Percen
1.0
0.0
1
2
3
4
5
6
7
8
9
10
11
12
13
Period
2011-2012
Benchmark
Period
1
2
3
4
5
6
7
8
9
10
11
12
13
2011-2012
1.17
1.37
1.22
1.93
0.94
1.98
2.04
1.89
2.52
1.83
3.41
Benchmark
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
2.00
Note :
Reliability is actual performance under full iBus (4 weeks data).
Minimum Standards and Benchmarks are those applicable under the new contract.

PART B - PERFORMANCE STATISTICS
Route N37
Mileage Operated
Mileage Oper
100.0
99.0
98.0
rcentage
97.0
e
P

96.0
95.0
12
13
1
2
3
4
5
6
7
8
9
10
11
Period
2010/2011
Mi
M n Standard
andar
Period
12
13
1
2
3
4
5
6
7
8
9
10
11
2010/2011
99.52
95.29
99.58 100.00 99.32
99.58
98.66
99.91
99.43
99.87
100.00
99.82
99.13
Min Standard 98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
98.00
De
D ductible Mileage
3.0
2.5
2 0
2.0
1.5
rcentage
1.0
e
P

0.5
0.0
12
13
1
2
3
4
5
6
7
8
9
10
11
Period
Period
12
13
1
2
3
4
5
6
7
8
9
10
11
2010/2011
0.22
0.31
0.17
0.00
0.29
0.00
0.00
0.00
0.00
0.00
0.00
0.00
0.05
Non D
N
e
on D ductible Mi

leage
5.0
4.0
3.0
2.0
rcentage
e
P

1.0
0.0
12
13
1
2
3
4
5
6
7
8
9
10
11
Period
Period
12
13
1
2
3
4
5
6
7
8
9
10
11
2010/2011
0.26
4.40
0.25
0.00
0.39
0.42
1.34
0.09
0.57
0.13
0.00
0.18
0.82
Note :
Mileage is based on 4 weeks data

PART B - PERFORMANCE STATISTICS
Route N37
De
D parting On 
part
Time (f
me ( u
f ll 
u iBus)
iB
100.0
90.0
e
g
ta

80.0
Percen
70.0
60.0
1
2
3
4
5
6
7
8
9
10
11
12
13
Period
Perio
2011-2012
2
Min St
n S andard
Period
1
2
3
4
5
6
7
8
9
10
11
12
13
2011-2012
75.5
78.0
78.3
74.2
74.3
79.0
79.5
73.7
77.7
75.8
80.4
Min Standard
86.0
86.0
86.0
86.0
86.0
86.0
86.0
86.0
86.0
86.0
86.0
86.0
86.0
Departing Early 
rly (Full iBus)
12.0
11.0
10.0
9.0
8.0
e
g

7.0
ta
6.0
5.0
Percen
4.0
3.0
2.0
1.0
0.0
1
2
3
4
5
6
7
8
9
10
11
12
13
Period
2011-2012
Benchmark
Period
1
2
3
4
5
6
7
8
9
10
11
12
13
2011-2012
9.2
8.9
8.3
8.6
9.2
3.1
5.8
8.2
10.8
8.4
6.6
Benchmark
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
0.0
Note :
Reliability is actual performance under full iBus (4 weeks data).
Minimum Standards and Benchmarks are those applicable under the new contract.

ROUTE 37 - FULL iBUS RESULTS BY TIME OF DAY 
QUARTERS 1 to 3 2011/12  (01/04/11 - 09/12/11)

MONDAY - FRIDAY
Excess 
Probability
Probability
Probability
Probability
Scheduled 
Actual 
Maximum
Expected 
Waiting 
of Waiting
of Waiting
of Waiting
of Waiting
Long Gaps
Time Period
On AVL (%)  Waiting Time 
Waiting Time 
Gap
Buses
Time (EWT) 
< 10 mins
10-20 mins
20-30 mins
> 30 mins
(%)
(SWT) (mins)
(AWT) (mins)
(mins)
(mins)
(%)
(%)
(%)
(%)
0500 - 0700
17,686.
96.7
7.26
0.64
7.90
74.4
23.5
1.9
0.3
0.1
57.4
0700 - 1000
47,371.
97.7
4.72
1.25
5.97
82.5
15.8
1.5
0.2
2.1
85.1
1000 - 1300
45,228.
98.4
4.97
0.96
5.93
83.6
15.4
0.9
0.1
1.1
66.5
1300 - 1600
45,990.
99.1
4.91
0.94
5.85
84.0
14.9
1.0
0.2
1.2
60.8
1600 - 1900
45,320.
97.7
4.94
1.18
6.12
82.5
15.8
1.4
0.3
1.8
80.9
1900 - 2200
40,544.
96.2
5.34
1.28
6.62
76.6
20.7
2.2
0.5
1.9
78.2
2200 - 2400
19,359.
101.2
7.48
1.03
8.51
63.5
32.2
3.6
0.7
0.7
67.9
Summary
261,498.
98.0
5.11
1.10
6.22
81.3
17.0
1.4
0.3
1.5
85.1
SATURDAY
Excess 
Probability
Probability
Probability
Probability
Scheduled 
Actual 
Maximum
Expected 
Waiting 
of Waiting
of Waiting
of Waiting
of Waiting
Long Gaps
Time Period
On AVL (%)  Waiting Time 
Waiting Time 
Gap
Buses
Time (EWT) 
< 10 mins
10-20 mins
20-30 mins
> 30 mins
(%)
(SWT) (mins)
(AWT) (mins)
(mins)
(mins)
(%)
(%)
(%)
(%)
0500 - 0700
2,482.
96.6
10.00
0.35
10.35
53.1
39.8
6.1
1.0
0.2
46.3
0700 - 1000
7,681.
96.0
6.25
1.09
7.34
74.4
23.7
1.7
0.2
0.4
48.5
1000 - 1300
9,144.
98.6
4.98
0.85
5.83
83.6
15.7
0.6
0.1
0.7
55.6
1300 - 1600
8,910.
97.7
5.00
1.70
6.70
77.2
19.9
2.4
0.5
2.9
68.4
1600 - 1900
9,148.
98.2
4.97
1.35
6.33
80.2
18.0
1.5
0.3
1.8
79.4
1900 - 2200
7,662.
94.8
5.74
2.10
7.83
67.8
25.6
5.3
1.3
4.1
55.1
2200 - 2400
3,939.
95.7
7.48
1.85
9.33
58.7
32.8
7.0
1.6
1.6
57.2
Summary
48,966.
97.0
5.47
1.38
6.85
76.4
20.8
2.4
0.5
1.9
79.4
SUNDAY AND BANK HOLIDAYS
Excess 
Probability
Probability
Probability
Probability
Scheduled 
Actual 
Maximum
Expected 
Waiting 
of Waiting
of Waiting
of Waiting
of Waiting
Long Gaps
Time Period
On AVL (%)  Waiting Time 
Waiting Time 
Gap
Buses
Time (EWT) 
< 10 mins
10-20 mins
20-30 mins
> 30 mins
(%)
(SWT) (mins)
(AWT) (mins)
(mins)
(mins)
(%)
(%)
(%)
(%)
0500 - 0700
2,015.
98.9
14.63
0.31
14.94
40.4
30.2
24.5
4.9
1.9
62.8
0700 - 1000
6,356.
94.6
8.74
1.02
9.75
60.5
32.8
6.1
0.7
0.2
62.7
1000 - 1300
8,923.
97.6
5.88
1.34
7.22
72.6
24.4
2.6
0.5
1.4
77.3
1300 - 1600
8,723.
96.2
5.92
2.00
7.92
69.0
25.1
4.6
1.3
3.2
54.1
1600 - 1900
9,020.
97.1
5.92
1.82
7.74
70.3
24.7
4.1
0.9
2.4
64.2
1900 - 2200
8,898.
96.8
5.92
1.70
7.62
70.4
25.5
3.6
0.4
2.0
60.5
2200 - 2400
4,759.
100.2
7.48
0.82
8.30
64.6
32.2
2.8
0.4
0.5
54.9
Summary
48,694.
97.0
6.43
1.58
8.01
68.7
26.2
4.3
0.9
2.0
77.3
ALL DAYS
Excess 
Probability
Probability
Probability
Probability
Scheduled 
Actual 
Maximum
Expected 
Waiting 
of Waiting
of Waiting
of Waiting
of Waiting
Long Gaps
Time Period
On AVL (%)  Waiting Time 
Waiting Time 
Gap
Buses
Time (EWT) 
< 10 mins
10-20 mins
20-30 mins
> 30 mins
(%)
(SWT) (mins)
(AWT) (mins)
(mins)
(mins)
(%)
(%)
(%)
(%)
0500 - 0700
22,183.
96.8
7.97
0.59
8.56
70.2
25.6
3.6
0.6
0.3
62.8
0700 - 1000
61,408.
97.2
5.05
1.23
6.28
80.7
17.3
1.7
0.3
1.9
85.1
1000 - 1300
63,295.
98.3
5.08
0.99
6.07
82.3
16.5
1.1
0.2
1.0
77.3
1300 - 1600
63,623.
98.5
5.03
1.17
6.20
81.4
16.7
1.6
0.3
1.7
68.4
1600 - 1900
63,488.
97.7
5.04
1.26
6.30
81.0
16.9
1.7
0.4
1.9
80.9
1900 - 2200
57,104.
96.1
5.46
1.43
6.89
74.8
21.8
2.7
0.6
2.2
78.2
2200 - 2400
28,057.
100.3
7.48
1.10
8.58
63.1
32.2
3.9
0.8
0.8
67.9
Summary
359,158.
97.8
5.29
1.18
6.47
79.4
18.4
1.8
0.4
1.6
85.1

ROUTE N37 - QUALITY OF SERVICE INDICATORS BY DAY OF WEE
QUARTERS 1 to 3 2011/12  (01/04/11 - 09/12/11)     Based on Full iBus

Departing
Departing
Departing
Non Arrival /
8 - 2.5 mins
5 - 15 mins
Day Type           
Expected 
On Time
Not Linked
Early
Late
(2400-0500 hours)
Buses
% Observed
(%)
(%)
(%)
(%)
Monday - Friday  16,779.
100.1
82.3
2.6
12.4
2.7
morning *
Saturday 
3,498.
99.5
74.0
3.9
3.8
18.2
Morning
Sunday Morning
4,030.
99.7
67.5
5.8
3.0
23.7
All Days
24,307.
100.0
76.7
3.7
8.1
11.5
* Includes Bank Holiday mornings

Transport for London - QSI Points and Mileage
Route
37
Service change
23158
Date
25 September 2009
Locations shaded in blue denote QSI points under Full iBus
OUT DIRECTION
BACK DIRECTION
Timing Point 
Timing Point 
Code
Stop Number
Stop Name 
Metres
Miles
Code
Stop Number
Stop Name
Metres
Miles
PHTHGM S
PHTHGM S
PUTNEY HEATH, GREEN MAN
PECKBS S
PECKBS S
PECKHAM BUS STATION
PHTHGM
BP4691
Putney Heath / Green Man
0
0.00
PECKBS
37168
Peckham Bus Station **
0
0.00
 
35335
Putney Hill / Green Man
107
0.07
 
33441
Hanover Park
764
0.47
 
17602
South Thames College
361
0.22
QPCKRNR
13781
Peckham Rye Station **
262
0.16
 
BP4412
St John's Avenue
311
0.19
 
1726
Nigel Road
390
0.24
PTNYSNU
29
Putney Station
175
0.11
 
34784
Peckham Rye / Nunhead Lane
299
0.19
 
2371
East Putney Station
335
0.21
 
13750
East Dulwich Road / Peckham Rye
285
0.18
 
R0166
Manfred Road
399
0.25
 
13749
Oakhurst Grove
232
0.14
 
2367
Galveston Road
252
0.16
EDULGG
26089
East Dulwich Road / Goose Green
295
0.18
 
2365
Wandsworth Police Station
271
0.17
 
BP4841
Derwent Grove
297
0.18
 
BP252
Armoury Way
348
0.22
 
1431
Dulwich Hospital
221
0.14
WANDFS
33272
Wandsworth Town Hall
568
0.35
 
13411
Townley Road
423
0.26
 
597
East Hill / Alma Road
383
0.24
 
R0883
Dulwich Village
367
0.23
 
8966
Marcilly Road
411
0.26
 
646
North Dulwich Station
130
0.08
 
8970
Plough Road
479
0.30
 
13406
Beckwith Road
297
0.18
CJSNSJ
LG47
Clapham Junction Station
472
0.29
 
13403
Ruskin Walk
308
0.19
 
17679
Clapham Junction / The Falcon
119
0.07
 
719
Herne Hill
313
0.19
 
35707
Clapham Junction / The Northcote
225
0.14
HERNDR
437
Herne Hill Station
241
0.15
 
12842
Eccles Road
353
0.22
 
13250
Brockwell Lido
283
0.18
 
12844
Sisters Avenue
295
0.18
 
3038
Chaucer Road / Effra Parade
297
0.18
 
12846
Forthbridge Road
331
0.21
 
26342
Brixton Water Lane
181
0.11
 
12848
Cedars Road
263
0.16
 
13246
Morval Road
239
0.15
 
9365
Rookery Road
351
0.22
 
BP4246
St Matthews Estate
211
0.13
 
9368
Long Road / Clapham Common
265
0.16
BRIXTH
240
Lambeth Town Hall
420
0.26
CCOMSN
25991
Clapham Common Station
184
0.11
 
12833
Belvedere Place
270
0.17
 
4857
Park Hill
499
0.31
 
12831
Solon Road
306
0.19
 
1667
Bedford Road
230
0.14
 
12766
Bedford Road
361
0.22
 
12830
Solon Road
423
0.26
 
1089
Park Hill
331
0.21
 
12832
Belvedere Place
309
0.19
CCOMSN
25990
Clapham Common Station
440
0.27
BRIXTH
35254
Lambeth Town Hall
226
0.14
 
9367
Long Road / Clapham Common
161
0.10
 
34748
St Matthews Church
256
0.16
 
9366
Rookery Road
281
0.17
 
13247
St Matthews Estate
186
0.12
 
1641
Clapham Common North / Cedars Road
264
0.16
 
484
Morval Road
210
0.13
 
12847
Forthbridge Road
425
0.26
 
R0519
Dalberg Road / Effra Parade
302
0.19
 
33091
Sisters Avenue
299
0.19
 
13249
Milton Road
315
0.20
 
12843
Eccles Road
318
0.20
 
13251
Brockwell Lido
181
0.11
 
1412
Northcote Road
207
0.13
HERNDR
436
Herne Hill Station
226
0.14
 
1414
Clapham Junction/The Northcote
179
0.11
 
720
Herne Hill
176
0.11
CJSNSJ
25566
Clapham Junction Station
277
0.17
 
13402
Ruskin Walk
238
0.15
 
8973
Plough Road
320
0.20
 
13405
Beckwith Road
379
0.24
 
8969
Brussels Road
251
0.16
 
37306
North Dulwich Station
363
0.23
 
8967
Marcilly Road
276
0.17
 
13410
Townley Road
335
0.21
 
596
Huguenot Place / Alma Road
477
0.30
 
1430
Dulwich Hospital
413
0.26
 
8961
Herndon Road
298
0.19
 
BP4840
Derwent Grove
252
0.16
WANDMB
17143
Wandsworth Town Hall
230
0.14
 
26046
Goose Green
278
0.17
 
8858
Wandsworth High Street
415
0.26
EDULGG
26090
East Dulwich Road/Goose Green
213
0.13
 
2366
Wandsworth Police Station
230
0.14
 
26091
Oakhurst Grove
279
0.17
 
2368
Galveston Road
241
0.15
 
1494
East Dulwich Road / Peckham Rye
150
0.09
 
2370
Manfred Road
335
0.21
 
1727
Nigel Road
460
0.29
 
2372
East Putney Station
226
0.14
 
13782
Heaton Road
206
0.13
PTNYSNU
4858
Putney Station
460
0.29
 
13780
Peckham Rye Station
357
0.22
 
17603
Lytton Grove
625
0.39
 
33440
Hanover Park
313
0.19
PHTHGM
BP4991
Putney Heath / Green Man
350
0.22
PECKBS
BP1344
Peckham Bus Station
459
0.29
PHTHGM S
PHTHGM S
PUTNEY HEATH, GREEN MAN
0
0.00
PECKBS S
PECKBS S
PECKHAM BUS STATION
0
0.00
15492
9.63
15608
9.70
TOTAL ROUTE MILEAGE ‐ OUT DIRECTION
TOTAL ROUTE MILEAGE ‐ BACK DIRECTION
metres
miles
metres
miles
** The QSI point at Peckham Rye Station may be replaced by one at Peckham Bus Station at a future date.

Transport for London - QSI Points and Mileage
Route
N37
Service change
Date
Locations shaded in blue denote QSI points under Full iBus
OUT DIRECTION
BACK DIRECTION
Timing Point 
Timing Point 
Code
Stop Number
Stop Name 
Metres
Miles
Code
Stop Number
Stop Name
Metres
Miles
PHTHGM S
PHTHGM S
PUTNEY HEATH, GREEN MAN
PECKBS S
PECKBS S
PECKHAM BUS STATION
PHTHGM
BP4691
Putney Heath / Green Man
0
0.00
PECKBS
37168
Peckham Bus Station **
0
0.00
 
35335
Putney Hill / Green Man
107
0.07
 
33441
Hanover Park
764
0.47
 
17602
South Thames College
361
0.22
QPCKRNR
13781
Peckham Rye Station **
262
0.16
 
BP4412
St John's Avenue
311
0.19
 
1726
Nigel Road
390
0.24
PTNYSNU
29
Putney Station
175
0.11
 
34784
Peckham Rye / Nunhead Lane
299
0.19
 
2371
East Putney Station
335
0.21
 
13750
East Dulwich Road / Peckham Rye
285
0.18
 
R0166
Manfred Road
399
0.25
 
13749
Oakhurst Grove
232
0.14
 
2367
Galveston Road
252
0.16
EDULGG
26089
East Dulwich Road / Goose Green
295
0.18
 
2365
Wandsworth Police Station
271
0.17
 
BP4841
Derwent Grove
297
0.18
 
BP252
Armoury Way
348
0.22
 
1431
Dulwich Hospital
221
0.14
WANDFS
33272
Wandsworth Town Hall
568
0.35
 
13411
Townley Road
423
0.26
 
597
East Hill / Alma Road
383
0.24
 
R0883
Dulwich Village
367
0.23
 
8966
Marcilly Road
411
0.26
 
646
North Dulwich Station
130
0.08
 
8970
Plough Road
479
0.30
 
13406
Beckwith Road
297
0.18
CJSNSJ
LG47
Clapham Junction Station
472
0.29
 
13403
Ruskin Walk
308
0.19
 
17679
Clapham Junction / The Falcon
119
0.07
 
719
Herne Hill
313
0.19
 
35707
Clapham Junction / The Northcote
225
0.14
HERNDR
437
Herne Hill Station
241
0.15
 
12842
Eccles Road
353
0.22
 
13250
Brockwell Lido
283
0.18
 
12844
Sisters Avenue
295
0.18
 
3038
Chaucer Road / Effra Parade
297
0.18
 
12846
Forthbridge Road
331
0.21
 
26342
Brixton Water Lane
181
0.11
 
12848
Cedars Road
263
0.16
 
13246
Morval Road
239
0.15
 
9365
Rookery Road
351
0.22
 
BP4246
St Matthews Estate
211
0.13
 
9368
Long Road / Clapham Common
265
0.16
BRIXTH
240
Lambeth Town Hall
420
0.26
CCOMSN
25991
Clapham Common Station
184
0.11
 
12833
Belvedere Place
270
0.17
 
4857
Park Hill
499
0.31
 
12831
Solon Road
306
0.19
 
1667
Bedford Road
230
0.14
 
12766
Bedford Road
361
0.22
 
12830
Solon Road
423
0.26
 
1089
Park Hill
331
0.21
 
12832
Belvedere Place
309
0.19
CCOMSN
25990
Clapham Common Station
440
0.27
BRIXTH
35254
Lambeth Town Hall
226
0.14
 
9367
Long Road / Clapham Common
161
0.10
 
34748
St Matthews Church
256
0.16
 
9366
Rookery Road
281
0.17
 
13247
St Matthews Estate
186
0.12
 
1641
Clapham Common North / Cedars Road
264
0.16
 
484
Morval Road
210
0.13
 
12847
Forthbridge Road
425
0.26
 
R0519
Dalberg Road / Effra Parade
302
0.19
 
33091
Sisters Avenue
299
0.19
 
13249
Milton Road
315
0.20
 
12843
Eccles Road
318
0.20
 
13251
Brockwell Lido
181
0.11
 
1412
Northcote Road
207
0.13
HERNDR
436
Herne Hill Station
226
0.14
 
1414
Clapham Junction/The Northcote
179
0.11
 
720
Herne Hill
176
0.11
CJSNSJ
25566
Clapham Junction Station
277
0.17
 
13402
Ruskin Walk
238
0.15
 
8973
Plough Road
320
0.20
 
13405
Beckwith Road
379
0.24
 
8969
Brussels Road
251
0.16
 
37306
North Dulwich Station
363
0.23
 
8967
Marcilly Road
276
0.17
 
13410
Townley Road
335
0.21
 
596
Huguenot Place / Alma Road
477
0.30
 
1430
Dulwich Hospital
413
0.26
 
8961
Herndon Road
298
0.19
 
BP4840
Derwent Grove
252
0.16
WANDMB
17143
Wandsworth Town Hall
230
0.14
 
26046
Goose Green
278
0.17
 
8858
Wandsworth High Street
415
0.26
EDULGG
26090
East Dulwich Road/Goose Green
213
0.13
 
2366
Wandsworth Police Station
230
0.14
 
26091
Oakhurst Grove
279
0.17
 
2368
Galveston Road
241
0.15
 
1494
East Dulwich Road / Peckham Rye
150
0.09
 
2370
Manfred Road
335
0.21
 
1727
Nigel Road
460
0.29
 
2372
East Putney Station
226
0.14
 
13782
Heaton Road
206
0.13
PTNYSNU
4858
Putney Station
460
0.29
 
13780
Peckham Rye Station
357
0.22
 
17603
Lytton Grove
625
0.39
 
33440
Hanover Park
313
0.19
PHTHGM
BP4991
Putney Heath / Green Man
350
0.22
PECKBS
BP1344
Peckham Bus Station
459
0.29
PHTHGM S
PHTHGM S
PUTNEY HEATH, GREEN MAN
0
0.00
PECKBS S
PECKBS S
PECKHAM BUS STATION
0
0.00
15492
9.63
15608
9.70
TOTAL ROUTE MILEAGE ‐ OUT DIRECTION
TOTAL ROUTE MILEAGE ‐ BACK DIRECTION
metres
miles
metres
miles
** The QSI point at Peckham Rye Station may be replaced by one at Peckham Bus Station at a future date.

Document Outline