2 documents referenced in the Strategic Engagement Meeting Chair's summary
Dear Ministry of Justice,
In the Chair's summary of the proceedings at the Strategic Engagement Meeting that took place on 05.12.23 (published 15.12.23) this paragraph appears:
"Ministry of Justice colleagues presented a Civil, Family and Tribunals (CFT) ecosystem map, part of a vision for the future of CFT. It places an emphasis on the need to connect with offline and online services to ensure a seamless journey for users and is the first time that user experience has been captured in a non-linear way.
The map will provide empirical evidence of the user experience, allowing for further enhancements of potential policy interventions.
A number of digital products are being developed to host guidance and grant access to dispute resolution services."
Please provide:
a) A copy of the CFT ecosystem map; and,
b) Any documents relating to the digital products mentioned in the final paragraph of that part of the Chair's summary.
Thank you.
Yours faithfully,
Tony N Guise
Dear Mr Guise
Please find attached a response to your Freedom of Information Act
request.
Kind regards
CFT Team
Ministry of Justice
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Dear CFT,
Many thanks to the FOIA team and Samantha Clark for her helpful reply.
Yours sincerely,
Tony N Guise
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