This is an HTML version of an attachment to the Freedom of Information request 'Compliance guidance'.

Department for Work and Pensions (DWP) 
Central Freedom of Information Team 
Our reference: VTR FOI 95 / 96 
 20 January 2015 
Dear Ms St-Mart, 
Thank you for your Freedom of Information requests received on 9 January 
You stated: Please supply the most up to date versions of the Customer 
Compliance Guidance (in full) for:- 
1.   Employment Support Allowance Contribution-Based 
2.   Employment Support Allowance Income-Related 
In response to your request, I attach a copy of the Local Service Compliance 
Guide.  The Compliance guidance details the procedures which are to be 
followed when completing Compliance activity, as these actions are not 
benefit specific, references to individual benefits such as ESA are made only 
where necessary,    
Some information in this document has been excluded under Exemption 40 - 
Personal information in relation to members of staff as disclosure would 
breach one of the Data Protection Principles 
If you have any queries about this letter please contact us quoting the 
reference number above.   
Yours sincerely,  
DWP Central FoI Team 
Your right to complain under the Freedom of Information Act 
If you are not happy with this response you may request an internal review by e-mailing or by writing to: DWP, Central FoI Team,  
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two 
months of the date of this letter.  
If you are not content with the outcome of the internal review you may apply directly to the 
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a 
decision unless you have exhausted our own complaints procedure. The Information 

Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, 
Water Lane, Wilmslow Cheshire SK9 5AF  or telephone 0303 123 1113 or 01625 545745