240000 people each week who fail to turn up for an appointment

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Dear Department for Work and Pensions,

RE: "240000 people each week who fail to turn up for an appointment"

"So you are opposed to sanctions. Interested in what the alternatives might be. What would you propose doing about 240000 people each week who fail to turn up for an appointment? (And bear in mind NAO found we were sanctioning only 3% of the total so DWP isn’t sanctioning all)"
https://twitter.com/NeilCouling/status/1...

Please disclose a copy of your internal guidance and operational procedures and customer communication guidance the DWP follows in respect to the "240000 people each week who fail to turn up for an appointment", with respect to UC. Including individuals ("people") who are themselves 'vulnerable' or have complex needs and or are a member of a UC household claim that includes others, such as but not exclusively children, other people with 'vulnerable' or have complex needs and claims that include housing costs.

Of the "240000 people each week who fail to turn up for an appointment", please provide estimates or available statistical information on how many of these 'fail to attend' appointments concern the first new UC claim appointment, for the period December 2021 to date or if not available for the period March 2018 to March 2019.

Yours faithfully,

Frank Zola

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freedom-of-information-request@dwp.gov.uk,

9 Attachments

Dear Frank Zola,

I am writing in response to your request for information, received 12th
February.

Yours sincerely,

DWP Central FoI Team