This is an HTML version of an attachment to the Freedom of Information request 'List of Post Office Branches'.


Reference:  FS50470223 
 
Freedom of Information Act 2000 (FOIA) 
Decision notice 
 
Date:  
 
 
25 March 2013 
 
Public Authority: 

Post Office Ltd 
Address: 
  148 
Old 
Street 
 
 
 
 
London 
 
 
 
 
EC1V 9HQ 
Decision (including any steps ordered) 
1.  The complainant has requested data used to populate the Branch Finder 
on the Royal Mail website. 
2.  The Commissioner’s decision is that Royal Mail has correctly applied 
section 21(1) of the FOIA and does not require any steps to be taken. 
Background 
3.  In April 2012 Royal Mail Group and Post Office became sister 
companies; Post Office has become an independent business. For the 
purposes of this decision notice the authority will be referred to as Royal 
Mail. 
Request and response 
4.  On 6 September 2012, the complainant wrote to Royal Mail and 
requested information in the following terms: 
Please can you provide me with the data used to populate the branch 
finder at: 
 
http://www.royalmail.com/branch-finder?c... 
 
I would prefer the data in CSV or a similar easy to parse format 
with the same data that is on the website (opening times, services 
provided, addresses etc) as well as location data (either in 
eastings/northings or lat/lng, whichever the easiest

 
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Reference:  FS50470223 
 
5.  The Royal Mail responded on 19 September 2012. It stated that the 
information used to populate the branch finder is published and 
available from the branch finder on its website and therefore was 
exempt under section 21 of the FOIA. 
6.  Following an internal review the Royal Mail wrote to the complainant on 
25 October 2012. It upheld its original decision. 
Scope of the case 
7.  The complainant contacted the Commissioner on 26 October 2012 to 
complain about the way his request for information had been handled.  
8.  The complainant stated that he had requested the information in ‘bulk’ 
and that it was not reasonably accessible via the Branch Finder. 
9.  The Commissioner considers the scope of this case to be to determine if 
Royal Mail has correctly applied section 21(1) of the FOIA. 
Reasons for decision 
10.  Section 21(1) provides that information which is reasonably accessible 
to the applicant otherwise than under section 1 is exempt information. 
11.  The Commissioner accepts that information is reasonably accessible if 
the public authority: 
   Knows that the applicant has already found the information; or 
  Is able to precisely direct the applicant to the information. In this case 
the public authority has to be reasonably specific to ensure it is found 
without difficulty and not hidden within a mass of other information. 
12.  In its response to the complainant, Royal Mail explained that on the 
Branch Finder, you can search for all branches by town or postcode. 
The search results will list branches in the area requested.  You can 
also click on the ‘view details’ button next to each address to view the 
opening hours for that branch along with a map of its location as well as 
carrying out further searches by post office services offered in a certain 
area. 
13.  Additionally, it explained why the branch finder is always the 
most accurate way for its customers to identify up to date and accurate 
information. With a network of around 11,800 branches there are 
constant daily changes including branches that may change operating 
 
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Reference:  FS50470223 
 
hours or relocate to new sites. By providing a list of branches, the 
information would be out of date in a very short period of time.   
14.  It also confirmed that Royal Mail does not hold location data for 
eastings/northings or lat/Ing, the map information contained on the 
branch finder is generated from the postcode. 
15.  When the complainant requested an internal review he explained that he 
requested all of the data in bulk, which is not reasonably 
accessible via the Branch Finder on the Royal Mail website. 
16.  Royal Mail responded on 25 October 2012. It explained that under 
Section 21 of the FOIA, a public authority does not need to provide 
information under Section 1 if that information is reasonably accessible 
to the applicant by other means. 
17.  It stated that it believed that the information contained within the 
Branch Finder tool is reasonably accessible through the Post Office 
website and that Section 21(1) of the FOIA does therefore apply to it.  
18.  However, it recognised that the complainant was seeking the complete 
raw data used to populate Branch Finder. It is therefore important to 
note that information available through Branch Finder is covered by Post 
Office Limited’s publication scheme: http://www.postoffice.co.uk/our-
publication-scheme 
19.  Royal Mail explained that Section 11 of the FOIA does make provision 
for someone making a request to state a preference for the means by 
which information is communicated to them. The requester can ask for 
information to be provided in any form and a public authority should 
comply with this so far as is reasonably practicable. However, guidance 
issued by the Information Commissioner’s Office states that: 
 
‘Information is exempt under section 21 of the Freedom of Information 
Act if it is reasonably accessible to the applicant. This includes 
information contained within the public authority’s publication scheme. 
Where an applicant requests information that is within a publication 
scheme and specifies a particular form, the public authority should 
explain that as the information is already available, it does not have to 
comply with section 11. It should give the applicant details of where to 
find the information.’ 
20.  In light of this, Royal Mail considered that it was not required to provide 
the Branch Finder information in any alternative format. It noted that 
the complainant had internet access. Therefore, it considered that the 
information requested was exempt from disclosure under section 21(1) 
of the FOIA.  
 
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Reference:  FS50470223 
 
21.  During the Commissioner’s investigation Royal Mail acknowledged that 
there were a small number of branches that are not generally accessible 
to the public and are not included in the branch finder. These include, 
for example branches used only for training purposes. Royal Mail has 
subsequently provided the complainant with details of these other 
branches. 
22.  In its response to the Commissioner Royal Mail stated that as the 
complainant had communicated with them via email and referenced 
Branch Finder in his request, it was satisfied that he had internet access. 
It therefore concluded that the information is reasonably accessible to 
the complainant. 
23.  The Commissioner considers that the information is readily accessible to 
the complainant through the Branch Finder albeit not the bulk format 
requested. Therefore, Royal Mail has correctly applied section 21(1) of 
the FOIA. 
  
 
 
 
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Reference:  FS50470223 
 
Right of appeal  
24.  Either party has the right to appeal against this decision notice to the 
First-tier Tribunal (Information Rights). Information about the appeals 
process may be obtained from:  
First-tier Tribunal (Information Rights)  
GRC & GRP Tribunals,  
PO Box 9300,  
LEICESTER,  
LE1 8DJ  
 
Tel: 0300 1234504  
Fax: 0116 249 4253  
Email: xxxxxxxxxxxxxxxxxxx@xxxxx.xxx.xxx.xx 
Website: www.justice.gov.uk/guidance/courts-and-
tribunals/tribunals/information-rights/index.htm  
 
25.  If you wish to appeal against a decision notice, you can obtain 
information on how to appeal along with the relevant forms from the 
Information Tribunal website.  
26.  Any Notice of Appeal should be served on the Tribunal within 28 
(calendar) days of the date on which this decision notice is sent.  
 
 
 
Signed ……………………………………………… 
 
 
Pamela Clements 
Group Manager, Complaints Resolution 
Information Commissioner’s Office  
Wycliffe House  
Water Lane  
Wilmslow  
Cheshire  
SK9 5AF  

 
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