Review Procedure for Information Requests
This procedure is intended to be used if a customer wishes to complain about the way the council
has responded to a request for information made under the Freedom of Information Act or the
Environmental Information Regulations, or to appeal a decision made under the Act/Regulations.
Only the Environmental Information Regulations 2004 legally require an authority to have a review
procedure. The council has however also adopted the same review procedure for dealing with
complaints about Freedom of Information responses.
Requests for review should be received by the authority within 40 working days from the date of the
council’s response to the information request.
The review request should be in writing and sent to the Principal Information Officer, Governance
Team, County Hall, Trowbridge BA14 8JN or firstname.lastname@example.org
. Please explain clearly the
reasons for disagreeing with the council’s decision, providing supporting evidence if available.
Unless there are exceptional circumstances, reviews should be completed as soon as possible,
and in any event within 40 working days of the request for a review being received by the
Governance Team. Internal Review
The council will conduct a review of the decision made. This review should be fair and impartial so
will be undertaken by an officer who was not involved in the original decision. The reviewing officer
may however need to consult with the responding officer and the teams who provided the
The reviewing officer will then be able to make a decision about the validity of any exemptions
applied, and whether the council has complied with its statutory duties.
The reviewing officer will write to let the applicant know of the outcome of the review giving a full
explanation of the reasoning underlying their decision. If they decide that some or all of the
information that has been requested should be released to the applicant, they will send that with
The Information Commissioner is an independent body responsible for the regulation of access to
If you remain dissatisfied after the council has reviewed its decision you can complain to the
Information Commissioner’s Office at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF,
01625 545745 or www.ico.gov.uk
. This is a free service.
Corporate Information Team, Governance, County Hall, Bythesea Road, Trowbridge BA14 8JN
Version 2 February 2013