Access to Work
Information for customers
What is Access to Work?
Access to Work is a Government
programme delivered by Jobcentre Plus
which provides advice and a financial
grant for practical support to overcome
work related barriers due to disability.
It is available to customers with a
disability who are in employment or
with a job to start.
This leaflet describes the service
standards you can expect from Access
to Work and provides answers to some
frequently asked questions.
If you would like this booklet in an
alternative format, such as Braille,
please contact us. Details are at the
end of this leaflet.
What you can expect from us
We aim to:
keep you informed throughout the process
deal with you using the communication
method that you prefer
work with you and your employer to ensure
that any agreed support is put in place as
quickly as possible
pay claims within 10 working days of getting
a correctly completed claim form
respond promptly to any changes in
be flexible and responsive to your
review your Access to Work grant at least
once a year.
talk to you and your employer to make sure
– your grant has been used for the purpose
you needed it for
– you still need all the support, and
– the support you get still meets your needs
respect your privacy and protect your
personal information, and
be helpful, courteous and professional.
What we need from you
These are some of the things we need you to do to help
us deal with your application and ongoing support.
Tell us if the address of your workplace changes.
Tell us if your or your employer’s contact numbers
Tell us about any changes to planned absences from
work which may delay your application or stop you
doing an assessment.
Ensure you attend your scheduled assessment
appointment as cancelling will delay your support
Tell us straight away if there is any change in your
circumstances as these may affect the Access to Work
support you get, for example a change of home
Sign and return the declaration on your award letter
to show you accept the offer and that you have read
and understood these notes.
Claim any money back for your support straight away.
We must get the claim within six months or we will
not be able to pay the money back.
When you claim money back for your support, please
send us the claim form and attach the original
invoices, tickets or receipts, or certified copies of them.
If you have an employer and need to claim money
back for any other costs, your employer must check
If you need to claim for any travelling costs, they must
be for the cost of travel for the journey and by the
method we have agreed with you.
How your employer can help
Your employer can help by
letting your Access to Work adviser or an
independent assessor visit you at your
buying any support as soon we approve
your Access to Work grant
claiming straight away for any one-off
support you need. We must get the claim
within six months or we will not be able to
pay the money back
agreeing to share some of the cost of the
checking and signing the claim forms
to show that your claims for money back
insuring any equipment or aid bought with
Access to Work support
maintaining any equipment or aid bought
with Access to Work support
letting you to take equipment with you if
you move to another job.
More information about Access to Work
Employer cost share
If you have been in your job for 6 weeks or
more when you apply for Access to Work
support for specialist equipment or an
adaptation, your employer will have to pay
some of the cost. The minimum they have to
employers with 1 to 49 employees do not
have to pay a share of costs
employers with 50 to 249 employees must
pay the first £500 and 20% of costs up to
employers with over 250 employees must
pay the first £1,000 and 20% of costs up to
Access to Work can pay 100% of any costs
Access to Work will normally ask your
employer to agree additional voluntary
Standard equipment and reasonable
Access to Work will not provide funding for
equipment that is considered standard for
Employers have a duty under the Equality
Act to make reasonable adjustments. Access
to work will not fund support or equipment
that it is reasonable for your employer to
provide. If this applies to your case the
Access to Work Adviser will discuss this with
you and your employer.
Amount of Access to Work payable
If the actual cost of support is less than the
approved amount then we will adjust the
Access to Work will not normally pay for any
costs incurred before you contacted us to
apply for support.
Frequently Asked Questions
What is an independent assessment and why
do I need one?
An ‘independent assessment’ is an assessment
done by a suitably qualified and experienced
person to work out the support you need to do
your job. Your Access to Work adviser will arrange
Who does my equipment belong to?
The equipment belongs to whoever bought it.
If you are employed this will usually be your
employer. If you are self employed it will be you.
Can I take my equipment with me to a new job?
If you need the same equipment in your new job,
ask your employer if you can take the equipment
with you. Your adviser can help you negotiate
with your employer, fund the transportation of
equipment to your new work place, and will
make sure that you have the support you need in
your new job.
Why do you need to speak to my employer?
In many cases we need to visit your workplace to
assess exactly what support you need.
Your employer will usually be responsible for
buying the support. For some types of support we
need your employer to agree to share some of
How long will I have to wait to claim any
We prefer you to claim every month, but if this
causes any problems you can claim every week.
Who orders the equipment?
Your employer, if you have one, or you, if you
are self employed.
What if my employer doesn’t order the
We will keep in touch with your employer and
remind them that you need the support.
We will not send out the grant until your
employer has bought the equipment.
Who do I contact with a question about my
Phone 0208 426 3110
, email or write to the
office where you send your claim forms.
Your query will be passed to a payments officer
to investigate. Please allow at least 2 hours for
a response to your query. Complex or multiple
queries may take longer to resolve.
How do I complain about things?
We will aim to resolve any queries or problems
at the point of contact. Where this is not
possible we will escalate your concerns and/or
complaint accordingly for further investigation.
Where appropriate you will be notified of the
outcome. You should write to your adviser or
Access to Work regional manager.
How do I appeal against an Access to Work
There is no statutory entitlement to Access to
Work and so there is no formal appeal
procedure. However an Access to Work
manager can look at your decision again.