Department for Work and Pensions (DWP)
Central Freedom of Information Team
firstname.lastname@example.org Our reference:
5 August 2014
Dear Mr Townsend-Handscomb,
Thank you for your Freedom of Information (FoI) request received on 21st July
2014. You asked:
I would like to request the written information and any summary of training
that is made available to AtW Advisers in order to allow them to assess
whether a CSW is the appropriate support for a Deaf AtW customer, including
but not limited to the following areas:
Access to Work has specialist teams that focus on applications from those
with Hearing Impairments. These advisers are trained via in house e-learning,
workshops and case studies that highlight specific learning areas. Our Deaf
focus teams hold regular meetings/knowledge days with deaf organisations
such as Action on Hearing Loss, Microlink and Bee Communications. During
these meetings barriers faced by Deaf customers are discussed and these
sessions are used to help advisers better understand these issues.
1. What a CSW is.
A Communication Support Worker (CSW) works with deaf people and
those with others disabilities who require support with communicating
spoken and written English.
2. What their skills and competencies are.
•BSL Stage 2 or equivalent functioning
•GCSE English and Maths at Grade C or above
•the BTEC/EDEXCEL qualification in Communication Support.
3. The criteria, issues or circumstances that mean a CSW is the appropriate
level of communication support to award.
In determining a reasonable and proportionate grant award, advisers discuss
in detail the customer’s job role and daily working practices, with input from
employers and any other relevant parties. During that process, the exact
nature and type of support required is identified and agreed. Advisers make
funding recommendations on the basis of information received.
4. The criteria, issues or circumstances that determine the proportion of time
for which a trainee or qualified interpreter will be awarded versus a CSW.
Access to Work is designed to assist disabled workers and their employers to
overcome workplace barriers resulting from a disability or condition by
considering a grant award to address minimum essential needs, within the
wider context of potential solutions and adjustments. Customer circumstances
and support needs are extremely varied and funding decisions are made on
an individual basis.
DWP Central FoI Team
Your right to complain under the Freedom of Information Act
If you are not happy with this response you may request an internal review by e-mailing
email@example.com or by writing to: DWP, Central FoI Team,
Caxton House, Tothill Street, SW1H 9NA. Any review request should be submitted within two
months of the date of this letter.
If you are not content with the outcome of the internal review you may apply directly to the
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a
decision unless you have exhausted our own complaints procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House,
Water Lane, Wilmslow Cheshire SK9 5AF
www.ico.org.uk/Global/contact_us or telephone 0303 123 1113 or 01625 545745