180 High Street
Middlesex TW11 8HU
Ref No: FoI 214
Tel: 020 8973 3000
020 8973 3072
26th October 2009
Mr Mark Cole
What do they Know
Dear Mr Cole
Request under Freedom of Information Act 2000
Further to your email of 24th October 2009 in which you requested the following information:
I would like to make a request for your organisations most recent hand hygiene policy?
Please see attached document sent with this communication.
Please be aware that the information provided is the property of NHS Richmond and subject to
Intellectual Property and Database Rights. Any commercial application or use of this information
may be subject to the provisions of the Re-use of Public Sector Information Regulations 2005.
This means that if you wish to re-use the information provided for commercial purposes for any
reason you must ask us for permission to do so. Should we agree that you can use the
information it will be subject to the issue of a licence which may or may not involve a fee. If you
have any questions about this process please contact me.
I hope the information provided meets your needs. If you are not satisfied with the PCT’s
response, the PCT does operate a Complaints Procedure for FOI request. If you wish to complain
about the way in which your request has been handled, then please write to the Chief Executive,
Joan Mager, at the address above. I detail the link to our Complaints Leaflet
for your information.
In addition, you have the right under Section 50 of FOI to apply to the Information Commissioner
(please see www.ico.gov.uk
) for a decision on whether your application has been dealt with in
accordance with the Act.
Ms Lesley Thomson
Information Governance Officer
Joan Mager Chief Executive
Sian Bates Chairman