2021 - 2023 Flooding incidents

Reference Number: EIR 937

Dear Louis Ramirez,

The Yorkshire Water Services Ltd Data Protection Team acknowledges your
request on 09/12/2024 for information regarding :

For the duration of 2021, 2022, and 2023, in Excel format: a full list of
flooding incidents your organization has been made aware of.  For each incident,
please provide:

- the date

- the location including post code (to the best extent possible under GDPR)

- whether it is sewer water or clean water

- whether any compensation was claimed

- whether any compensation was awarded and how much

- whether it is internal to a person's property, merely their garden, or outside
private property

- the cause of the incident. (Please clearly mark those incidents where it has
been deemed that the incident is your company's fault, not your fault, or
unclear.)

- the length of the incident

- the depth of the flood

We will respond to your request for information in compliance with the
Environmental Information Regulations 2004.

The Regulations allow us 20 working days to respond to a request from the
date of its receipt.  However, occasionally it is necessary to extend the
20-working-day time limit for issuing a response if the complexity and
volume of the information makes it impractical for us to respond within
the original deadline.  If this is the case we will notify you of this
delay.

You will be informed in advance if there is a charge for supplying copies
of the information. We will also provide you with an explanation if we are
unable to disclose and respond to your request.  If the requested
information contains references to any third parties, we may need to
consult with them before deciding whether to release the information.

Should you have any queries regarding your request, please feel free to
contact us quoting reference EIR 937

Yours sincerely,

Data Protection Team

Email: [1][email address]

Want to know a bit more about Yorkshire Water? Our website is full of
useful info, from how to apply for a water meter to planning your next
walk at one of our beautiful reservoirs - it’s all at yorkshirewater.com

Need to talk to us? For the best way to get in touch with us, go to
yorkshirewater.com/contact

Now the legal stuff! The information and any files sent as part of this
email are confidential, possibly legally privileged and for the
addressee’s attention only. If you’ve wrongly received this email, please
reply to it to let the sender know and delete it from your computer. Just
to confirm, this email isn’t a binding offer, acceptance, amendment,
waiver or any agreement or obligation – unless this is clearly stated in
the email.

We need to let you know that the content is subject to the legal notice at
yorkshirewater.com/about-us/our-policies/privacy-policy. Any disclosure,
copying, distribution or action taken based on its contents, is prohibited
and may be unlawful.

Yorkshire Water Services Limited
Registered Office Western House, Halifax Road, Bradford, BD6 2SZ
Registered in England and Wales No 2366682

References

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1. mailto:[Yorkshire Water request email]

Reference Number: EIR 937

Dear Louis Ramirez,

I refer to your request for information submitted to Yorkshire Water dated
09/12/2024. 

We are current unable to respond to your request as we required additional
clarification as to what information you would like to receive.  Please
can you clarify the following points:

• Does your request pertain to a specific location?
• Could clarify what is meant by "flooding incidents"?
• Could clarify what is meant by "compensation"?
• Could you specify what is meant by "the length of the incident"?
• What is meant by "Clean Water"?

Please can you provide the requested clarification at the earliest
opportunity, we are unable to progress your request until we receive your
clarification.

Thank you for contacting Yorkshire Water.

Yours sincerely,

Data Protection Team

Email: [1][email address]

Want to know a bit more about Yorkshire Water? Our website is full of
useful info, from how to apply for a water meter to planning your next
walk at one of our beautiful reservoirs - it’s all at yorkshirewater.com

Need to talk to us? For the best way to get in touch with us, go to
yorkshirewater.com/contact

Now the legal stuff! The information and any files sent as part of this
email are confidential, possibly legally privileged and for the
addressee’s attention only. If you’ve wrongly received this email, please
reply to it to let the sender know and delete it from your computer. Just
to confirm, this email isn’t a binding offer, acceptance, amendment,
waiver or any agreement or obligation – unless this is clearly stated in
the email.

We need to let you know that the content is subject to the legal notice at
yorkshirewater.com/about-us/our-policies/privacy-policy. Any disclosure,
copying, distribution or action taken based on its contents, is prohibited
and may be unlawful.

Yorkshire Water Services Limited
Registered Office Western House, Halifax Road, Bradford, BD6 2SZ
Registered in England and Wales No 2366682

References

Visible links
1. mailto:[Yorkshire Water request email]

Reference Number: EIR 937

Dear Louis Ramirez,

I refer to your request for information submitted to Yorkshire Water dated
09/12/2024. 

We are considering your request following the Environmental Information
Regulations 2004.  Due to the complexity of your request we are extending
the timeframe within which we will respond to you by 20 working days. 
This is in accordance with Regulation 7(1) of the Environmental
Information Regulations 2004.

We apologise for this delay and will endeavour to respond to your request
as soon are we are able to.

Thank you for your patience in this matter.

Yours sincerely,

Data Protection Team

Email: [1][email address]

Want to know a bit more about Yorkshire Water? Our website is full of
useful info, from how to apply for a water meter to planning your next
walk at one of our beautiful reservoirs - it’s all at yorkshirewater.com

Need to talk to us? For the best way to get in touch with us, go to
yorkshirewater.com/contact

Now the legal stuff! The information and any files sent as part of this
email are confidential, possibly legally privileged and for the
addressee’s attention only. If you’ve wrongly received this email, please
reply to it to let the sender know and delete it from your computer. Just
to confirm, this email isn’t a binding offer, acceptance, amendment,
waiver or any agreement or obligation – unless this is clearly stated in
the email.

We need to let you know that the content is subject to the legal notice at
yorkshirewater.com/about-us/our-policies/privacy-policy. Any disclosure,
copying, distribution or action taken based on its contents, is prohibited
and may be unlawful.

Yorkshire Water Services Limited
Registered Office Western House, Halifax Road, Bradford, BD6 2SZ
Registered in England and Wales No 2366682

References

Visible links
1. mailto:[Yorkshire Water request email]

Good afternoon,

We received your request on the 9 December 2024.

On the 8 January 2025 we contacted you to notify you we applied an extension to your request.

Please be assured that we will respond to you within the legislative timeframe for the extension.

Yours sincerely,
Data Protection Team

show quoted sections

Reference Number: EIR 937

Dear Louis Ramirez,

I refer to your request for information submitted to Yorkshire Water dated
9 December 2024, thank you for the further clarification that you provided
in the 20 December in relation to your request.

Please see the attached data which you have requested.

We can confirm that we do not hold the length of the incident, as such for
the purposes of paragraph 12(4)(1)(a), a public authority may refuse to
disclose information to the extent that (a) it does not hold that
information when an applicant’s request is received.

In relation to the location data when reviewing the information that you
have requested, we are satisfied that the information amounts to personal
data and should not be disclosed under Regulation 12(3) and 13. We are
satisfied that the disclosure of the information you have requested in
relation to this would allow the identification of an identifiable
individual(s). Secondly, disclosure of this information would contravene
principle a, of the Data Protection Act 2018 and GDPR, as there is no
lawful basis for this processing. Based on this we will not be able to
provide all the location information to you. We have provided the town and
partial postcode area.

Curtilage external flooding is defined as flooding within the garden or
curtilage of a building, that may be residential, public or a business.

Non curtilage is external flooding to public areas and open spaces,
agricultural land, car parks, footpaths and highways etc.

In regards to column D, any reference to ‘none sewer water’ is any
incident not related to a YW sewer, this could be private assets, clean
water or surface water runoff.

In relation to compensation there are guaranteed standards (GSS)
compensation payments for internal and external sewer flooding.  For
internal sewer flooding where the criteria is met these payments are made
automatically by us to the customer with no need for them to claim.  For
external sewer flooding the customer claims the payment.    Where a GSS
compensation has been paid the column headed  “GSS Value” will show the
amount of compensation paid in relation to the incident.  Where this field
shows Empty Property this means that the incident met the criteria for a
GSS payment but that no payment was made as the property was empty at the
time of the event.  Where this column shows “Not Claimed” that means there
was an external event  but that the customer did not claim a payment.
Where the column shows “N/A” this means that no GSS payment was due either
because the responsibility for the incident was “Non Yorkshire Water” or
the responsibility for the incident was “Yorkshire Water” but it did not
meet the criteria for a GSS payment.

Thank you for contacting Yorkshire Water.

Yours sincerely,

Data Protection Team

Email: [1][email address]

Want to know a bit more about Yorkshire Water? Our website is full of
useful info, from how to apply for a water meter to planning your next
walk at one of our beautiful reservoirs - it’s all at yorkshirewater.com

Need to talk to us? For the best way to get in touch with us, go to
yorkshirewater.com/contact

Now the legal stuff! The information and any files sent as part of this
email are confidential, possibly legally privileged and for the
addressee’s attention only. If you’ve wrongly received this email, please
reply to it to let the sender know and delete it from your computer. Just
to confirm, this email isn’t a binding offer, acceptance, amendment,
waiver or any agreement or obligation – unless this is clearly stated in
the email.

We need to let you know that the content is subject to the legal notice at
yorkshirewater.com/about-us/our-policies/privacy-policy. Any disclosure,
copying, distribution or action taken based on its contents, is prohibited
and may be unlawful.

Yorkshire Water Services Limited
Registered Office Western House, Halifax Road, Bradford, BD6 2SZ
Registered in England and Wales No 2366682

References

Visible links
1. mailto:[Yorkshire Water request email]