2013 TV Licensing Service Improvement Report

The request was refused by British Broadcasting Corporation.

Dear British Broadcasting Corporation,

This is a request lodged under the Freedom of Information Act 2000 for full disclosure and publication of the annual Service Improvement reports for 2013 lodged by Capita with the BBC as set out in the Service Provision Agreement between the BBC and Capita.

Yours faithfully,

Mr Hillas

FOI Enquiries, British Broadcasting Corporation

Dear Mr Hillas

Thank you for your request for information under the Freedom of Information Act 2000, as detailed in your email below. Your request was received on 13th March 2014. We will deal with your request as promptly as possible, and at the latest within 20 working days. If you have any queries about your request, please contact us at the address below.

The reference number for your request is RFI20140430

Kind regards

The Information Policy & Compliance Team

BBC Freedom of Information
BC2B6, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

Tel: 020 8008 2882
Fax: 020 8008 2398

show quoted sections

FOI Enquiries, British Broadcasting Corporation

1 Attachment

Dear Mr Hillas

 

Please find attached the response to your request for information,
reference RFI20140430

 

 

Yours sincerely,

The Information Policy and Complaince Team

 

BBC Information Policy and Compliance

BC2B6, Broadcast Centre

201 Wood Lane

London W12 7TP, UK

 

Website: [1]www.bbc.co.uk/foi

Email: [2]mailto:[BBC request email]

Tel: 020 8008 2882

Fax: 020 8008 2398

 

 

 

 

 

show quoted sections

References

Visible links
1. http://www.bbc.co.uk/foi
2. mailto:[BBC request email]
3. http://www.bbc.co.uk/

Dear British Broadcasting Corporation,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of British Broadcasting Corporation's handling of my FOI request '2013 TV Licensing Service Improvement Report'.

On 8th April 2014 Rupinder Panesar wrote:

"Dear Mr Hillas

Request for Information – RFI20140430

Thank you for your request of 13th March 2014 under the Freedom of Information Act 2000 (‘the Act’)
seeking the following information:

“This is a request lodged under the Freedom of Information Act 2000 for full disclosure and
publication of the annual Service Improvement reports for 2013 lodged by Capita with the BBC as
set out in the Service Provision Agreement between the BBC and Capita.”

" . . . I CAN CONFIRM UNDER SECTION 1(1) OF THE ACT THE BBC DOES NOT HOLD ANY RECORDED INFORMATION THAT IS RELEVANT TO YOUR REQUEST.
. . . . "

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/2...

The Internal Reviewer's attention is drawn to the following identical request RFI20130564 made a year earlier requesting previous TV Licensing Service Improvement Reports.

https://www.whatdotheyknow.com/request/t...

Clearly this IS information held by the BBC

Yours faithfully,

Mr Hillas

FOI Enquiries, British Broadcasting Corporation

Dear Mr Hillas,

We have received your request for an internal review relating to RFI20140430. The information you requested was about The 2013 TV Licensing Serrvice Improvement Report. Your request for an internal review was received 28 April 2014. We shall deal with the review as promptly as possible and, at the latest, within 20 working days. If you have any queries please contact us at the address below.

The reference number for your internal review is IR2014026

BBC Information Policy and Compliance
BC2B6, Broadcast Centre
201 Wood Lane,
London, W12 7TP

Website: www.bbc.co.uk/foi/
Email: [BBC request email]
Tel: 020 8008 2883
Fax: 020 8008 2398

show quoted sections

Douglas Marshall - IPC, British Broadcasting Corporation

1 Attachment

FOIA Request: RFI20140430

Dear Mr Hillas,

We write further to your request for internal review of the BBC’s response to your FOIA request and attach the BBC’s decision in this matter.

The Information Policy & Compliance Team

BBC Freedom of Information
BC2 B6, Broadcast Centre
201 Wood Lane
London W12 7TP

www.bbc.co.uk/foi
Email: [BBC request email]

Tel: 020 8008 2882

show quoted sections