Dear Child Maintenance Service,

Please provide a copy of your 2012 Debt Negotiation Support Tool.

Please provide copies of any of your internal policies and procedures that relate to or mention the use of this tool.

Please detail the training that you provide to your case workers and team managers on the use of this tool including any elearning modules, face to face training, webinar training, or off-the-shelf training that you may provide.

Please provide the completion rates for any training you detail in response to my question above - ideally by year for 2015, 2016, and 2017, and if you are able, and it is within cost limits, the breakdowns between case worker completions and team managers

Yours faithfully,

R. Harrison

Dear Operations FOI Requests,

Thank you.

Please could you provide a copy of your document "Applying the Debt Steer Correctly - it's your decision" as referenced within Annex B

Could you also provide a copy of your document "Compliance card" as referenced within Annex B

The spreadsheet you have supplied in Annex A is locked and contains macros. Please provide an unprotected version and preferably without macros.

Yours sincerely,

R. Harrison

Dear Operations FOI Requests,

Thank you for your response and for supplying your 2 additional documents.

I note that the 2 documents supplied are not branded and no source is identified for them - please could you confirm where these are accessible to your employees.

Secondly, your response mentions the following additional documents:

The following guides have been produced as guidance for all operations colleagues
who apply the Debt Steer:
• Debt Negotiation – what ‘good’ looks like?
• Debt Steer case scenarios
• 1993/2003 scheme Online Procedures: Arrears Negotiation (Debt Steer)
• 2012 Scheme SharePoint Procedures - Debt Steer

Please could you supply copies of all 4 of those documents:
• Debt Negotiation – what ‘good’ looks like?
• Debt Steer case scenarios
• 1993/2003 scheme Online Procedures: Arrears Negotiation (Debt Steer)
• 2012 Scheme SharePoint Procedures - Debt Steer

many thanks

Yours sincerely,

R. Harrison

Dear Operations FOI Requests,

I am disappointed by your response to this reasonable request too.

You have supplied incomplete documentation under this chain of requests and I am simply asking for this documentation to be provided in full where you have referenced it within your response. This is not unreasonable.

You cite the following requests as being the same or similar but they're not at all:

VTR3651, Case Workers eLearning Platform and technology - unrelated to this request
VTR3647, Regular Deduction Orders - unrelated to this request
VTR3650, Interim Lump Sum Deduction Orders - unrelated to this request
VTR3652, Arrears Write Offs - unrelated to this request
VTR4426, request for numbers of imprisoned parents - unrelated to this request
VTR3850, Arrears Write Offs narrowed request - unrelated to this request
VTR3919, External funding - unrelated to this request
VTR3912, List of elearning courses and training with completion rates for CMS employees - unrelated to this request

The only requests that are similar are these ones and they all form part of the same request where you have not provided the full information and I've had to chase you for the additional referenced documents:

VTR3654, 2012 Debt Negotiation Support Tool
VTR4235, 2012 Debt Negotiation Support Tool missing documents from 3654
VTR4428, 2012 Debt Negotiation Support Tool refusal of missing documents from 3654 and 4235 (this is your letter saying you're applying the exemption so this one can't be counted towards your attempted application of an exemption under Section 12 either)

On this basis I am requesting a full internal review.

Please supply the requested documents as soon as possible to avoid any further delays

Yours sincerely,

R. Harrison