2003 and 2006 Triannual Reviews

Stuart Hardwicke CARRUTHERS made this Freedom of Information request to The Local Government and Social Care Ombudsman

This request has been closed to new correspondence. Contact us if you think it should be reopened.

Stuart Hardwicke CARRUTHERS

Dear Sir or Madam,

Please provide copies of the 2003 and 2006 Triannual Reviews as required by s23(12) of the Local Government Act 1974, and details of all organisations and/or individuals consulted for the 2006 review.

Yours faithfully,

Stuart Hardwicke CARRUTHERS

Hilary Pook, The Local Government and Social Care Ombudsman

Dear Mr Hardwicke Carruthers

This is to acknowledge receipt of your email request, received today.

I will aim to reply within the 20-working day target (which would be by
22 October). If I am unable to do so, I will write to you again
explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

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Hilary Pook, The Local Government and Social Care Ombudsman

4 Attachments

Dear Mr Hardwicke Carruthers

I attach a letter and other documents in response to your request below.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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Hilary Pook, The Local Government and Social Care Ombudsman

1 Attachment

Dear Mr Hardwicke Carruthers

I am sorry - the previous letter I sent in relation to this request was
incorrectly dated.
Here is a correct version.

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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Stuart Hardwicke CARRUTHERS

Dear Hilary Pook,

Many thanks for your reply. It is my understanding that s23(12) has a narrow focus.. and states:

(12) In the financial year beginning on 1st April 1990, and in every third financial year afterwards, the Commissions shall review the operation (since the last review was made under this subsection) of the provisions of this Part of this Act about the investigation of complaints, and shall have power to convey to authorities to which this Part of this Act applies, or to government departments or the National Assembly for Wales, any recommendations or conclusions reached in the course of their reviews and shall send copies of those recommendations or conclusions to the representative persons and authorities concerned.

The legislation is reasonably clear, and you identify that the Secretary of State appears not to have accepted the request of Redmond made in MAY . The issues go well beyond reviewing the legislation. There was melt down in consumer satisfaction with the LGO service. The FoI was in existence and the records should exist. Review is requested... as it appears to be reasonably clear that the legislation at the time and legislation subsequently introduced has failed to properly take account of consumer needs. These can only be properly articulated if the position of the CLAE is articulated.

Yours sincerely,

Stuart Hardwicke CARRUTHERS

Hilary Pook, The Local Government and Social Care Ombudsman

1 Attachment

Dear Mr Hardwicke Carruthers

Please find attached a letter in response to the message below.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

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the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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Stuart Hardwicke CARRUTHERS

Dear Hilary Pook,

Then there will be a file note identifying that the Secretary of State and their Department had excused the CLAE from their statutory duties, and that this had been identified to REDMOND.

A copy is required.

REDMOND was well aware that consumer satisfaction with the LGO service was very low, and REDMOND would have been aware that he owed a duty of care to consumers that these issues were articulated and made available as part of the triannual review.

Yours sincerely,

Stuart Hardwicke CARRUTHERS

Hilary Pook, The Local Government and Social Care Ombudsman

Dear Mr Hardwicke Carruthers

There is no file note on this matter.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

NOTICE - This message contains information intended only for the use of
the addressee named above. If you have received this message in error
please advise us at once and do not make any use of the information.

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Stuart Hardwicke CARRUTHERS

Dear Sir or Madam,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Local Government Ombudsmen's handling of my FOI request '2003 and 2006 Triannual Reviews'.

A full history of my FOI request and all correspondence is available on the Internet at this address:
http://www.whatdotheyknow.com/request/20...

Additional information from the Secretary of State and all correspondence is available on the Internet at this address:

http://www.whatdotheyknow.com/request/tr...

It would appear that there was authorisation provided to the CLAE not to conduct a 2006 triannual review. A copy should consequently be available.

Yours sincerely,

Stuart Hardwicke CARRUTHERS

Hilary Pook, The Local Government and Social Care Ombudsman

Dear Mr Hardwicke Carruthers

This is to acknowledge receipt of your email request for a review,
received on 18 December. I have passed this to Nigel Karney, but his is
on leave now until the New Year.

We will aim try to reply within 20 working days (which would be by 20
January 2009). If we are unable to do so, I will write to you again
explaining why.

Yours sincerely

Hilary Pook
Communications & Records Manager
Local Government Ombudsman's Office
Tel: 020 7217 4734
www.lgo.org.uk

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Angela Thackray, The Local Government and Social Care Ombudsman

1 Attachment

Dear Mr Hardwicke Carruthers

Please find attached a letter from Nigel Karney in response to your email
of 18 December.

Angela Thackray

PA to Nigel Karney, Deputy Chief Executive

Commission for Local Administration in England

10th floor, Millbank Tower

Millbank

London SW1P 4QP

Tel: 020 7217 4696

[1][email address]

[2]www.lgo.org.uk

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