13 March 2014
Dear Ms Phillips REQUEST UNDER THE FREEDOM OF INFORMATION ACT 2000
Further to your enquiry, which we received on 19 February 2014, you requested the
following information: I would be grateful if you could provide me with the following information:
The total number of call-outs in Herefordshire between February 1 2012 and
February 1 2014 to deal with an incident where the primary problem was alcohol
Please could the information be broken down by month and specifically include
the total number of call-outs to deal with alcohol intoxication on December
24/25/26 and 31 for both years.
Many thanks for your help and time.
Unfortunately, we are not able to provide this information for a number of reasons;
1. When a 999 call is received, it is categorised for the reason for the call but
unfortunately, alcohol is not one of them, it can be categorised as an “overdose”
which may also include drug overdoses.
2. When a crew arrive on scene to treat a patient, if they feel alcohol is “suspected”
there is a box that they tick on the patient report form. However, this is only
“suspected”. From August 2011 the Trust had experienced issues with the
quality of data stored within our clinical data systems. A sample of these records
were manually validated and this showed that the quality of the data was poor
therefore we are unable to provide a true figure from our current system for the
time period specified in your request. This was due to software issues which
were rectified in May this year but we are unfortunately unable to retrospectively
rectify this data.
3. The reporting system used for the patient report form data is unable to provide
the information by area specifically. The call signs of the attending vehicle are
also a unreliable way of locating this information as a Herefordshire crew may
have attended an out of area incident and likewise with an out of area crew
attending an incident in Herefordshire depending on the operational demands
on the Trust at the time.
We hope that this answers your request. If you are dissatisfied with our response you
have the right to appeal in line with guidance from the Information Commissioner:
In the first instance you may write to the Chief Executive Officer of this Trust
Mr A C Marsh
The Chief Executive Officer will then appoint a nominated deputy to oversee and
respond to the appeal with their approval.
If you are unhappy with the findings of the Panel you can then write to the Information
Information Commissioner’s Office,
Tel: 01625 545 700
Fax: 01625 524 510
If you require further clarification, please do not hesitate to contact us.
Freedom of Information Officer