This is an HTML version of an attachment to the Freedom of Information request 'Hardship Payments being recovered?'.

 
 
 
DWP Central Freedom of Information Team
Annex A 
 
e-mail: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.  
gov.uk
 
Our Ref: VTR 5966
 
 

17 January 2014
 
 Ian Jones 
 xxxxxxxxxxxxxxxxxxxxxxx@xxxxxxxxxxxxxx.xxx 
 
 
Dear Mr Jones,  
 
Thank you for your Freedom of Information request received on 29 December 2013.   You 
asked :- 
 
Are you currently expecting anyone to pay back Hardship Payments? If you are how many 
people does this involve and how much money has been recovered so far and what is the 
average payments being collected on a monthly basis? 
 
It may be helpful if I explain the role of the Freedom of Information Act. The Act provides a 
right of access to recorded information held by a public authority like DWP (subject to certain 
exemptions). The Act does not provide that a public authority must create new information to 
answer questions; nor does it provide that a public authority give advice, opinion or explanation 
in relation to issues/policies under question.  
 
In cases where a customer does ask a question, rather than request recorded information, we 
do our utmost to provide the recorded information that best answers the question. Once the 
public authority has provided the recorded information, it has met its obligations under the Act; 
interpretation of the information provided is left to the requestor. 
 
Hardship payments are not recoverable if awarded to claimants who have claimed Jobseekers 
Allowance (JSA) or Employment Support Allowance (ESA). 
 
All Universal Credit hardship payments are recoverable. 
 
As of 8 January 2014 Debt Management have been asked to recover 28 hardship payments 
held by 22 customers. To date recovery of £66.86 has been made from the total of £4,116.56 
as recovery is not normally sought until the hardship ceases. There are currently insufficient 
cases in recovery to give a meaningful monthly average repayment figure. 
If you have any queries about this letter please contact me quoting the reference number 
above.   
Yours sincerely,  
 
 

DWP Central FoI Team 
 
 
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Your right to complain under the Freedom of Information Act 
 
If you are not happy with this response you may request an internal review by e-mailing 
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.xxx.xx or by writing to DWP, Central FoI Team, 
Caxton House, Tothill Street, London, SW1H 9NA. Any review request should be submitted 
within two months of the date of this letter.  
 
If you are not content with the outcome of the internal review you may apply directly to the 
Information Commissioner’s Office for a decision. Generally the Commissioner cannot make a 
decision unless you have exhausted our own complaints procedure. The Information 
Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, 
Water Lane, Wilmslow Cheshire SK9 5AF www.ico.gov.uk