This is an HTML version of an attachment to the Freedom of Information request 'Recording meetings at Jobcentres.'.

 
 
 
DWP Central Freedom of Information Team
Annex A 
 
e-mail: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.  
gov.uk
 
Our Ref: VTR 5824
 
 

14 January 2013
Annex A 
 
 
 
 
 
 
 
Dear Mr Hepplestein,  
 
Thank you for your Freedom of Information request received on 13 December 2013. Firstly, 
you asked: 
 
1.  What irrefutable legislation, Acts, regulations and guidelines should be shown to the 
Jobcentre managers to convince them of the claimant's legal right to record and of 
their obligation to facilitate this without undue delay? 
 
2.  What procedure should be followed by the claimant to expedite a recorded interview 
if even after showing such evidence recording is still refused? 
 
There is no legislation that confers a right to record an interview.  
 
However we do accept that in some cases it could be considered a “reasonable adjustment” 
under the Equality Act 2010. When appropriate, this would take place in a private interview 
room. 
 
You also asked: 
 
3.  If the excuse is used that no member of staff is willing to be recorded, what is the 
procedure that the claimant should then follow to ensure that he succeeds in 
obtaining a recorded interview with minimal delay? 
If the member of staff involved is uncomfortable about being recorded, the matter should be 
raised with local management. Another member of staff who is less concerned about being 
recorded can conduct the interview. This may take time and a future appointment may be 
necessary.  
4.  Although it would clearly be preferable to notify the Jobcentre ahead of time of the 
desire to record an interview is there a mandatory requirement to do this? 
 

It is not mandatory to notify the Jobcentre beforehand, but failure to do so may result in the 
interview having to be rescheduled. 
 
5.  If a claimant attends a interview and only then requests that the meeting is recorded 
what is the procedure that should be followed by the Jobcentre?  
 
Because interviews may only be recorded in private interview rooms, and the availability of 
these is limited, it is always preferable to discuss the matter beforehand. If the claimant only 
makes their intention clear on arrival, and no private interview room is available, then the 
interview may need to be rescheduled. 
If you have any queries about this letter please contact me quoting the reference number 
above.   
Yours sincerely,  
 
 
DWP Central FoI Team 
 
 
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