YOUR RIGHTS – A SUMMARY
Kent Police will provide you with personal assistance, if you feel it will be helpful, or if it is felt
contact with you will help ensure your requirements are met in an efficient manner. All requests
are considered in accordance with the Freedom of Information Act 2000 (the Act) and a decision
letter is provided within 20 working days, unless there are exceptional circumstances. If such
circumstances apply you will be provided with an update within that 20 day period. Should Kent
Police be unable to comply fully with your request you will be advised why this is the case. If you
are unhappy with the decision or the way your request has been handled, you have the right to
request Kent Police to carry out a review.
Prior to requesting such a review, you are encouraged to discuss the process with the person who
dealt with your request. The quickest and easiest way for the decision to be looked at again is to
telephone the person named at the end of your decision letter. If you remain dissatisfied you can
then lodge a formal complaint with Kent Police in writing and addressed to:
Freedom of Information
Legal Services Department
Kent Police Headquarters
Sutton Road
Maidstone
Kent
ME15 9BZ
Kent Police will acknowledge receipt and aim to respond as soon as practicable and in most cases
within one month of receipt. If the review will not be completed in this timescale, you will be
informed.
The Information Commissioner
If you are still dissatisfied with the decision, you may make application to the Information
Commissioner for a decision on whether the request for information has been dealt with in
accordance with the requirements of the Act.
For information on how to make application to the Information Commissioner please visit the
website at www.ico.org.uk. Alternatively, phone or write to:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
0303 123 1113
Freedom of Information, Kent Police Headquarters,
This is available in
Sutton Road, Maidstone, Kent ME15 9BZ www.kent.police.uk
large print on request
Kent Police : PSD FOI Form 3540cr rev Jan 2011 [erev 2/11] v1