This is an HTML version of an attachment to the Freedom of Information request 'LHA/HB costs'.








 
 
 
Can I appeal against the 
Where do I send my 
decision? 
request?  
 
You have rights of review and appeal 
 
 
against our decisions to withhold 
Contact:
information; about the amount of fees 
 
Freedom of 
we have decided to charge; or if you are 
 
generally dissatisfied with the way we 
Corporate Improvement Manager  
have handled your request. 
Mossley Mill  
Information 
 
Newtownabbey  
These rights consist of two review 
BT36 5QA 
processes. First, you should use our 
 
Act 2000
internal complaints procedure – contact 
Telephone: (028) 9034 0038 
 
the Corporate Improvement Manager. 
Fax: (028) 9034 0127 
 
Next, if you are still dissatisfied, you can 
Textphone: (028) 9034 0109 
 
appeal directly to the Office of the 
E mail: xxxx@xxxxxxxxxxxx.xxx.xx 
Information Commissioner by phoning 
Website: www.newtownabbey.gov.uk 
(01625) 545745 or writing to:  
 
 
 
Information Commissioner’s Office 
Wycliffe House 
Water Lane 
Wilmslow 
Cheshire 
 
SK9 5AF 
 
 
 
 
 
 
 
Note: The Commissioner will expect you 
to have completed our internal 
Publicity and Access 
complaints procedure before making an 
Procedures 
appeal. 
 
 
 
 
 
 
 
 
 
 

Introduction 
There are two kinds of exemption under 
When will I receive the 
the Act: absolute exemption and non-
The Freedom of Information Act 2000 
absolute exemption.  If we claim an 
information? 
was passed on 30 November 2000. It 
gives a general right of access to all 
exemption, we must inform you within 20 
We will respond to requests promptly 
working days which exemption we are 
and aim to meet the deadline of within 
types of recorded information held by 
public authorities, with certain 
claiming and why it applies. 
20 working days. If we make a charge, 
 
or if we need more information from you 
exemptions.  
If the information you request is covered 
to help us deal with your request, we 
 
One of the responsibilities under the Act 
by an absolute exemption, we do not 
may take longer than usual.  If 
have to state whether or not we hold the 
information is covered by an exemption, 
for all public authorities is to produce and 
maintain a publication scheme which 
information in question, nor consider 
and we have to consider the public 
disclosing it in the public interest. 
interest in releasing it, we will try to 
allows easy access to information not 
 
provide the information, wherever 
routinely available from other sources.  
The publication scheme must set out the 
If the information you request is covered 
possible, within 20 working days.  We will 
by a non-absolute exemption, we 
let you know if there will be a delay in 
types of information the authority 
publishes, the format(s) in which it is 
have to consider the public interest in 
providing the information. 
confirming or denying that the 
 
available and details of any charges for 
information exists and in disclosing 
access to it.  Newtownabbey Borough 
When will there be a 
information.  We may disclose 
Council’s publication scheme is available 
information, even if an exemption 
charge? 
from the Corporate Improvement 
Manager at Mossley Mill or on the Council 
applies, if the public interest in disclosure 
We believe strongly in openness, so we 
outweighs the public interest in 
will try to keep the cost of information as 
website. 
maintaining the exemption. 
low as possible. There is no charge for 
 
 
making a request, but in some cases we 
All public authorities must deal with 
may charge a fee for letting you see the 
individual requests from 1 January 2005, 
How do I make a 
when the general right of access to 
request for 
records or providing the information.  
However, if a charge is necessary, the 
information held by public authorities 
cost will be in line with the published list 
came into force. Anyone may make a 
information? 
of fees, available from the Corporate 
written request for information.  
You should apply to us in writing by 
Improvement Manager or on the website.  
 
letter or email.  You can find details of 
What information can I 
where to send your request on the back 
We will tell you of any charges when you 
make your request. 
page of this leaflet. Please describe in 
request? 
detail the information you want, and give 
 
 
You can ask to see or have copies of any 
your name, address, telephone number 
information we hold, unless it is covered 
and (if appropriate) email address.  
by an exemption.