This is an HTML version of an attachment to the Freedom of Information request 'Mandated access to a Universal Jobmatch account'.

 
 
 
DWP Central Freedom of Information Team
Annex A 
 
e-mail: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx@xxx.xxx.  
gov.uk
 
Our Ref: 2905
 
 

19/08/2013
Annex A 
 
 
 
Dear Frank Zola,  
 
Thank you for your Freedom of Information request received on 25/06/2013.   You asked :- 
 
Can you confirm that Jobcentre Advisers have authority to issue sanction based Jobseeker's 
Directions (JD) requiring mandated DWP access to a Universal Jobmatch (UJ) account for: 
 
1.1 Anyone claiming Jobseeker's Allowance (JSA)? 
1.2 Anyone leaving mandated Work Programme (WP) provision, after they have completed 2 
years on it and continuing to claim JSA? 
 
2. Please email a copy of the information Jobcentre staff have access to concerning how they 
should work with and support people leaving WP provision, after they have completed 2 years 
on it and continuing to claim JSA? 
 
Within your Universal Credit (UC) pilot, can you confirm that Jobcentre Advisers have authority 
to issue a sanction based Claimant Commitment requiring mandated DWP access to a 
Universal Jobmatch account for: 
 
3.1 Any specific individual claiming Universal Credit? 
3.2 Everyone claiming Universal Credit? 
 
4. Please supply information of any DWP proposals/ideas/discussions to require all people 
claiming JSA or UC, either as a integrated part of a JSA or UC claim or via JD or a CC, to give 
DWP access to individual's UJ account. 
 
 
Response 
 
In respect of your questions 1.1 and 1.2 it is not mandatory for JSA claimants to allow DWP 
access to their account; therefore Jobcentre advisers cannot issue a Jobseeker's Direction for 
this purpose.  Please see the following extract from Chapter 3 of the Universal Jobmatch 
Toolkit.  
Issuing a Jobseeker’s Direction to mandate JSA claimants to create a 
profile and public CV in Universal Jobmatch 
 


51. Where you have explained the benefits to claimants of creating a profile and public CV in 
Universal Jobmatch and they will not do so willingly, they can be mandated to create a 
profile and public CV.  

52. However, for legal reasons, you cannot issue a Jobseeker’s Direction to mandate a 
claimant to create a profile and public CV unless a DWP IAD service is reasonably 
available to them should they need to use one - for example, because they do not want to 
accept cookies and therefore need to have access to a device on which cookies have 
already been accepted.  

53. You also cannot issue a Jobseeker’s Direction to mandate a claimant to give us access to 
their account – this is their decision not ours.  
 
In respect of your question 2 a copy of the current Post Work Programme guidance is 
enclosed in a PDF format. 
Finally turning to your questions 3.1, 3.2 and 4 under current DWP policy, Universal Credit 
claimants are not currently required to provide their adviser with account access on a 
mandatory basis.  
DWP considers it is not required to disclose information held about any ideas, proposals or 
discussions concerning mandatory account access because the policy is still under 
development.  Section 35 of the Freedom of Information Act therefore applies.   Some of the 
information held is also covered by the legal professional privilege exemption in section 42 of 
the Act.   
    
Section 35 (formulation of government policy etc) 
 
The Department considers that the balance of public interest weighs in favour of non-
disclosure.  This is because the Act acknowledges that good government depends on good 
decision making and therefore needs space in which to formulate policies based on the best 
advice available with full consideration of all the options. Ministers also need to be able to 
conduct rigorous and candid risk assessments of their policies and programmes including 
considerations of the pros and cons without there being premature disclosure which might 
close off other, better options.  
 
Section 42 (legal professional privilege) 

 
There are no identifiable reasons why the strong presumption in favour of non-disclosure of 
legally privileged information should be overridden in relation to Universal Jobmatch. 
If you have any queries about this letter please contact me quoting the reference number 
above.   
Yours sincerely,  
 
 
DWP Central FoI Team 
 
 

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